FirstPort Reviews 

Steve works hard to keep Mallard in the condition it is and to keep us all as happy as he can. Always there to help without being too obtrusive.

nice guy gentleman，warm guy， always help the ternant， strongly recommend!

Love living here but will be pleased when the noisy workmen have gone

Always has best interest of residents at heart. Open to suggestions and makes time to speak to me when necessary.

Helen is always helpful and approachable.

Spoke by telephone to Wendy Barker on 2nd September about an amount I paid twice as there was no confirmation of payment by website or email. She was very helpful on the phone and said she would contact me on Friday 4th September, this she did and said she had rasided a refund form to have the payment put back on the card I paid. Thank you to Wendy excellent service.

I want to express my appreciation for the excellent work you are doing. Your consistent updates on building matters, your check-ins to ensure our well-being, and even your proactive communication about your absences are all incredibly helpful. Your approach is both supportive and approachable. And these are the words from my Nan Mrs Kathleen Mckoy

Immediate response to important problems and efficient response with empathy to more minor issues. Professional, efficient and friendly at all times .

Everything

The manager is always in her office or on site and will leave a note where she will be.
Always pleasant ,discreet and approachable.
Is professional in her dealing with residents and ,tradesmen ,carers and family members.
Leaves clear notices of on site work being carried out.
Trustworthy and caring to all residents.

My experience is due to the excellent appointment of Daniél Lane as Manager at Blenheim Court. She is always visible in her office and leaves a message on the white board outside when not there. She is able to communicate to the many varied personalities and that is a skill not many possess.Daniel is a reassuring always helpful and outstanding presence here and so well liked. I don’t think FirstPort could have given us a better gift than the appointment of Daniél as our Blenheim Court Manager.

Thankyou so much Lynn xxxx ( and Martin ) recommend 💯% 🤗

Feeling safe and knowing help is there if needed. And having Sue in charge is an extra BONUS.

David

Very good experience

Doesn't follow through with promises ... untrustworthy

The Development Manager at Blenheim Court is excellent. Daniele is courteous, responsible, reliable and cares for the welfare of each individual resident .

I found the service I received from Courtney to be first class. She replied to my initial email very quickly and kept to her word ringing me when she said she would too. She explained everything to me to in great detail and although we weren’t able to resolve my problem as such, as I only have an IPad and not a laptop she was able to offer alternative solutions to help me access information in the future.
Thanks for being so personable and helpful Courtney.

Sue (House Manager) is conscientious, caring and approachable. This is reassuring for the elderly residents.