FirstPort Reviews 

They can't do anything right. They have a 'My Home' area where you log in to see your account. It doesn't work, it has a 2 stage verification, but, it rarely works. I hate that they send you invoices, that you can't open. What a rubbish situation.

They made a great choice with our new developement
manager. She is really making every effort to improve things.

For the first time in years we have a reliable, capable
, approachable and friendly development manager who gets things done. She is a breath of fresh air.

Thanks to Kane, who quickly pointed me to a solution to my problem in accessing MyHome. This concluded a period of several weeks during which my time had been wasted trying to use this program at all, due to changes FirstPort had made to MyHome, apparently without adequate testing of the consequences.
Jim Cable

Charge you for services that don’t provide

I think it is about Clare doing well and being n excellent manager rather than First Port being particularly good.

Public hallways kept nice and clean can’t complain

⭐ 1 Star

My experience with FirstPort has been extremely disappointing from start to finish.

The service charges are expensive, yet the level of service provided does not justify the cost. Despite not living at the property for a considerable period (living in a care home due to medical needs and the property was on the market), I was still required to pay monthly service charges. When it came to selling the property, I was also charged additional fees for various management and sales packs, which felt excessive.

Maintenance standards were poor. For example, the windows in my ground-floor flat had been painted shut, yet issues such as this were not addressed adequately. Residents were also regularly presented with additional charges due to maintenance costs that appeared not to have been properly budgeted or planned for in advance.

Communication was one of the biggest frustrations. FirstPort was incredibly difficult to contact, responses were slow, and I often had to chase repeatedly for updates. Their delays in responding to solicitor enquiries significantly slowed down the sale of my property and caused unnecessary stress throughout the process.

Even after the sale had completed, FirstPort continued sending invoices and payment reminder letters. It took several weeks and numerous requests before the sale was finally processed on their system and the correspondence stopped.

Overall, I found FirstPort to be unaccommodating, inefficient, poor at communication, and overpriced. The combination of excessive charges, slow administration, poor maintenance, and the difficulties encountered during the sale process means I would not recommend them.

Terrible scam company. We have an appointed building manager ‘Jake’ from FirstPort, he is never contactable and doesn’t respond to any calls or emails. We have had a problem with our building access for 5 months now, to the point that Royal Mail has formally declared our building as undeliverable and FirstPort will not resolve it.

Vikki does so much for our complex and always helpful

This is a review for Julia at Mullender Court, Chalk, Gravesend. My mother has owned and lived in a flat at Mullender for 21 years now. Julia is an excellent Complex Manager. She is extremely caring and personable to all the residents. In addition she takes pride in keeping the complex safe and maintaining the premises to a high standard. Knowing Julia is on site is peace of mind for us as family. We have the assurance that Julia will check in on mum every day, with a few kind words. Julia has created a friendly retirement community that can be enjoyed by all that live at Mullender. Thank you Julia.

The development manager at Laburnum Court is professional, friendly and very helpful. The maintenance of the building is clean, tidy and kept to a high standard.

THEY REPLY TO THIs quick but do not be fooled…..you get nothing more. It’s just another tick box to say, see how quick we reply 😡😡😡😡

We recently went the RTM route because they just kept increasing prices and doing nothing. However they manage our estate, sadly. Since January of this year I have been battling with them to mow and maintain land next to our block, but not belonging to the block. They have denied it does until last week I sent them the Boundary Finder report. Now they mow it, no response received, no apology….thats what you get from this appalling company. They also charge us £12,333 to mow a couple of grass verges, a lawn, small play area….what a rip off

Vicki has done a fantastic job since becoming Manager at Mumbles Bay Court. Vicki is always friendly and very approachable and nothing is ever too much trouble, providing help and advice. I have spoken to a number of different residents at MBC and they have all always been very positive. It is also nice to know that Vicki likes the location and the area.

The house manager Susan at Delacy Court in Belmont could not be more helpful to my 89 year old father in law and also to us as a family. She is always so understanding and proactive whenever he has any concerns, big or small. Thank you so much.

Daniel is doing a great job at Blenheim Court. Always available for our concerns. Daniel has a very pleasant manner. A great addition to our development.

Vicki has been a tower of dedicated energetic and diligent performance which has been highly appreciated by all here. Not least amongst benefits being enjoyed is the thoughtful attention to encouragement of social get-togethers. Well done.

Vikky is always cheerful and ready to discuss relevant matters,
I have the strong impression that her objective is to make life good for all the residents.

What a difference our new manager Vicki has made to the complex. Apart from improving areas such as gardens etc she has brought the residents together with organising different events in the lounge area. She will take on board issues that arise and try to solve them.

Everyone is kind ,helpful and friendly. Im enjoying living here and socialising with neighbours. Manager Vicki is doing a great job,