FirstPort Reviews 

I cannot believe I am having to write this review once again due to your lack of customer service and the handling of a very serious complaint that has been raised where you have shown a total lack of urgency or concern for the issues raised which is still not resolved and has led to further damage to my sons flat. How can you say you pride yourself in customer service yet have allowed a damaged roof to continue to allow water into a flat since February.
The flat itself is now a health and safety concern yet you are not making any effort to repair the roof. We have had months of dry weather yet still no repairs. You however have written to the property owners in the building telling them they may need to pay more property service charges but I would like to understand what are they paying for? You have provided an insurance document stating Zurich provide buildings insurance cover surely a company that big would have agreed to covering the cost! Do you actually have insurance I ask myself? You are a joke of a company and I would never recommend anyone to buy a property where you are the management company. I want this complaint raised at executive level now because the lady handling the complaint obviously cannot do her job.

LANDLORDS: If your property is mismanaged by FirstPort, like mine, please complain to your MP.

FP recently told Parliament that it is receiving fewer MP contacts, as evidence that its service is improving. So it is important that MPs are made aware of continuing problems.

You could also cc the House of Commons Housing, Communities and Local Government Committee, which is currently scrutinising FP: hclgcomATparliamentDOTuk

After you complained to FP and got nowhere as usual, please write to the Property Ombudsman.
LANDLORDS: If your property is mismanaged by FirstPort, please complain to your MP.

FP recently told Parliament that it is receiving fewer MP contacts, as evidence that its service is improving. So it is important that MPs are made aware of continuing problems.

You could also cc the House of Commons Housing, Communities and Local Government Committee, which is currently scrutinising FP: hclgcomATparliamentDOTuk

After you complained to FP and got nowhere as usual, please write to the Property Ombudsman: adminATtposDOTcoDOTuk

One of the worst companies I’ve ever dealt with. Never respond or resolve issues. A street light took 2 years to replace. Fees go up every year. Nothing is pre planned.

The groundsmen do a good job

Really unreliable, haven’t cleaned the communal areas in months now, had issues raised for 18 months and still not resolved.

I am perfectly happy here and the way it is run.

Barry, our Development Manager, is always very helpful no matter the time and also excellent at solving problems that occasionally arise.

Friendly and efficient in all ways.

-Much improved atmosphere at Phase 2 since the advent of the new House Manager. The day to day functions that need attention, are also being carried out in an orderly and efficient manner.
A positive advance for First Port- Glendower Court Phase 2.

I had a very delightful conversation with Zac.H in First Port.

He really made my day by being extremely helpful and understanding.

Zac.H has solved the problem by being very professional and helpful.

Totally recommend.

I am very happy with how Bex has settled into her role at Kings Meadow Court.
She was very efficient when I booked the guest room.

I would like to take this opportunity to provide some feedback and, in particular, to recognise the exceptional contribution of Veronica Ciobanu, Assistant Development Manager at Empire Square.

I have known Veronica for almost 10 years, and throughout that time she has consistently demonstrated an exceptional level of commitment, professionalism, responsibility and reliability. She has built an excellent relationship with the residents and has always shown a genuine interest in maintaining a positive environment within the development.

In my opinion, and I believe this is also shared by many other residents, Veronica is one of the most instrumental and valuable members of the Empire Square team. She has consistently gone far beyond what could reasonably be expected of her role. She is extremely proactive, accountable and dependable, and whenever there is an emergency or an urgent issue at the development, she is very often the first person to turn up, take ownership and start dealing with the situation.

What particularly stands out is her willingness to take responsibility even when an issue falls outside her immediate duties or capacity. There have been a number of occasions involving third-party contractors, maintenance teams, delivery companies and other external representatives where inadequate communication or poor coordination has created considerable confusion and frustration for residents. Despite this, Veronica has repeatedly stepped in, taken control of the situation and worked professionally to resolve the issue.

She does not simply address the problem herself; she also takes responsibility for supporting and managing those working around and below her. She demonstrates strong leadership when it is required, while at the same time maintaining a very approachable and helpful relationship with residents.

Having observed the development and its management for almost a decade, I genuinely believe it would be difficult to overstate how important Veronica has been in maintaining the standards and environment at Empire Square. She has been someone residents can rely on, particularly when circumstances are difficult or when other parties have not provided the level of support expected of them.

For me personally, this feedback is primarily an expression of gratitude. Ten years is a very long time, and Veronica has consistently demonstrated loyalty to the development and to its residents. She has given her time, energy and effort well beyond what I believe is required of her, and she has repeatedly demonstrated that she genuinely cares about the people and the place she looks after.

I would therefore like to formally recognise and thank Veronica for her outstanding contribution over all these years. Her commitment, reliability, professionalism and willingness to go the extra mile have made a significant difference to the residents and to Empire Square as a whole.

Thank you very much, Veronica, for everything you have done for us over the years. Your contribution is genuinely appreciated and should be recognised.

The manager is always helpful and approachable

Quick response by telephone. Clear and to the point with my queries.

You actually turned up to our meeting and seem genuinely interested in Radbrook House.

Always cheerful, friendly and helpful.
Arranges get togethers - Valentines Day, St David’s Day, Halloween, monthly Wine and Nibbles - all of which help to build up community spirit.
The atmosphere within MBC is a lot more relaxed and enjoyable since Vicki started.

Mustark is a polite property Manager. The problem is that due to heavy workload he does not return answers on queries quick enough. The quality of attention and service is patchy at best. They do not act quickly enough on repairs and upgrading where delays have cost residents measurably more. Also anticipation of changes to intercoms by telecom companies. Need to be more pro-active in their approach to keep our building up to a high standard expected by all residents. Not chasing up owners of rented Appts keeping them up to high standards of living in a building of multiple occupancy where respecting other residents is essential.

Maisie was really friendly on the phone and cleared up any confusion and ensured I knew what to do next!

I had a great experience chatting on the phone with Stephen Banner who promptly helped me with my payment as well as regaining access to my online account. Also his infectious energy and care just made the phone call ever more enjoyable!

Extremely poor service – ongoing complaint handled appallingly

My experience with FirstPort has been extremely disappointing. I have an ongoing complaint and the way it has been handled has only added to my frustration.

There appears to be very little ownership or accountability. Instead of someone taking responsibility for the issue and working towards a proper resolution, I have been left chasing for answers and trying to escalate matters myself. Communication has been poor, and the overall complaints process feels unnecessarily difficult and exhausting for the customer.

What is particularly frustrating is that when a customer reaches the point of making a formal complaint, you would expect the company to take the matter seriously, investigate it properly and provide clear answers. That has certainly not been my experience.

For a company responsible for managing people’s homes and taking significant amounts of money in service charges, I would expect a considerably higher standard of customer service, transparency and accountability.

At this stage, I have very little confidence in FirstPort’s complaints process or its ability to deal effectively with customers when something goes wrong.

I would strongly advise anyone considering a property managed by FirstPort to research the company and read other residents’ experiences carefully before committing.

One star is generous based on my experience.