Fastlocksmithlondon Reviews 

621
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 370 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally quick, polite, and professional during stressful emergency situations. Consumers note that response times are remarkably fast, with locksmiths arriving promptly and resolving door issues within minutes. People appreciate the smooth communication and reliable assistance provided throughout the entire process. Some reviewers were not happy with unexpected charges, noting that final prices were significantly higher than initial phone quotes. A few people also felt that certain interactions involved aggressive behavior and poor communication regarding extra costs. These individuals experienced frustrating issues over bills and felt dissatisfied during vulnerable moments.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting their polite, helpful, and professional... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fast response times and... See more

Price

Consumers find price to be ambiguous, with highly mixed reactions regarding the overall cost. While many... See more

Response time

Customers report extremely positive experiences with response times, noting that support is fast and... See more

Customer service

Clients share positive opinions on customer_service, noting brilliant and efficient support from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing experience with Bobby. I was locked out of my home and stressed, but they arrived quickly and were incredibly professional from the moment they showed up. They opened my door fast,... See more

Rated 5 out of 5 stars

From booking with Fastlocksmithlondon to getting the job done they were so professional, helpful and quick. I feel their pricing was also fair for the service, I'm so pleased. If I find myself in this... See more

Rated 5 out of 5 stars

We called Adrian about a stuck bedroom door that we couldn't get into at 11:00 at night on a Sunday, he said he'd be with us in 25 minutes, he got to our home within 10 minutes! And the door was open... See more

Rated 5 out of 5 stars

Excellent service, 24 hours. The other companies wouldn't answer the phone and these guys showed up and took care of it inside of an hour. Amazing job.. I would highly recommend you call Mario and Joh... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

621 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(621)

358 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disgraceful company

Disgraceful company. Quoted £40 on the phone and charged £260 because they ‘needed to use a drill’. I called them to request an invoice and they ended the call on me multiple times before answering to tell me to stop calling. I called 10 times in total and was answered twice. Scammers, would never use again.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Fast Locksmith

Ricky was adaptable to what I was able to pay, and managed to just pick my lock after initially thinking that the lock was going to need to be changed, which would have cost significantly more. He was nice to deal with despite me being in a mood about being locked out.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with Evan

I had a fantastic experience with Evan. He was professional, friendly, and arrived promptly when needed. He quickly identified the issue and resolved it efficiently, demonstrating great skill and expertise throughout the job. His pricing was fair, and he took the time to explain everything clearly. It’s reassuring to find a locksmith who is honest, reliable, and genuinely cares about providing excellent customer service. I highly recommend Evan to anyone looking for a trustworthy and skilled locksmith. Thank you for the outstanding service!U

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Had the best experience with Mike

Had the best experience with Mike, I had been locked out my garage waiting g for ages, helped me out and gave the best deal. Came within 30 minutes and finished within in minutes.

Very reliable, honest, efficient and great service, would highly recommend!!!

Thanks Mike

29 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible experience

Absolutely terrible experience. We were initially quoted £89 over the phone, but once the locksmith arrived and opened the door (in 3 seconds with a piece of plastic), the price was suddenly increased to £150 and then again to £220. When we questioned the change and reminded him of the original quote, he shut the door on us, was incredibly rude and left. This was late at night, and he was willing to leave two young women locked out of their own home. The lack of professionalism, honesty and basic decency was shocking. I would strongly recommend avoiding this company.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling service

Absolutely appalling service. We were quoted £89 over the phone, but when the locksmith arrived and opened the door, the price suddenly jumped to £150, then £220. When we pointed out that he had originally said £89, he slammed the door shut back in our faces. This happened late at night, and he had no problem leaving two young girls locked out of their home. That kind of behaviour is not just unprofessional, it raises serious questions about his moral compass. Avoid at all costs.

22 May 2026
Unprompted review

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