Bs Security Reviews 115

I got locked out of my house. Called this locksmith. They quoted half an hour to arrive but took around 6 hours. So I sat out in the cold all day waiting for him to arrive as I expected him to be there soon. Every time I called to ask where he was he'd say "just another hour" or "just another 20 minutes," in the end took 6 hours. If he'd been honest about the wait time from the start I could have gone somewhere warm to wait but as he kept making me expect him any moment I had to sit outside the house in the cold and rain.

When he finally arrived, I told him I wanted the cheapest option of getting into my house. He said he could change the cylinder for £100, and any additional keys would be £20. I accepted this and asked for 2 extra keys. He made it sound like this would be the total price. After the work was done (badly, the new lock is very stiff and you have to turn the key round and round like crazy to get it to open) he then said the total price was actually £480 - FOUR times what was originally quoted. He said this was for call out, labour and VAT. I paid as I was put on the spot but if he'd been honest about the cost from the start I would never have gone through with this.

I have emailed them to complain but haven't received a response yet, I will update when I do.

2 barrels changed, billed £1200!!!! £40 per key. Got another company to have a look, they replaced them, charge £120, with call out charge and all the keys. Avoid at all cost!

Estimated £49 plus lock when they came they said £315. I refused to pay and they charged £59 call out fee. I called another company and they came and fitted the lock for £120. What a rip off merchant

STAY AWAY!!!! ABSOLUTE SCAMMERS

I have been charged £600 at 11:00 on a week day … they only discussed the lock amount of £145 but charged me £600 … now I have to deal with trading standards and the locksmith federation

PLEASE DO NOT BE CAUGHT BY THESE PEOPLE

Quoted £125 for call out. As soon as he got there he upped the price and charged me £37 per drill bit four times! Was in in about 5 minutes. Total bill £513. He took advantage of my situation and I feel stupid for letting him.

These people should be in jail, you only have to read all the one star reviews. My story, so much the same as other reviews. I am an 82 yr old widow, disabled, my front door wouldn’t unlock, I called what I thought was a local locksmith, called RAPID LOCK LOCKSMITHS, Winscombe, just a stones throw from my home. I was told over the phone £45 call out, I was desperate and didn’t feel safe so agreed for the guy to come round. He was pleasant enough, Romanian. Started to work on my door, same as other stories, first I needed all the gear unit, then a new lock barrel, and so it went on, I had no choice but to agree, being on my own and with by then I door I couldn’t close. I got presented with a bill for £640, after I recovered from the shock I asked for a discount, he reduced it by £20 L.O.L. so I paid £620. TODAY, it all jammed up again (panic), I couldn’t pay out that sort of money again 🤬. I phoned the same guy, someone very rude answered and told me the engineer would ring me back, by this time I had checked some details and found out he came under the BS security scammers (they are using other companies to operate under) the guy did ring me back and informed me he would contact BS ( we all know what BS means 💩) thankfully by the grace of God , a friend had turned up and had a look at the lock, then managed to fix it, he said there was a screw loose on the lock barrel and he didn’t think the gear system had been changed. Don’t mess with me BS, I might be old but I ain’t stupid. Just another point which might be helpful for other victims, I paid £108 vat, but there is no vat no, on the invoice. THIS IS AGAINST THE LAW!!!!!!!!!!!! . I’m now going to go and start a war with 💩

Drastically overcharged, confirmed scammers by master locksmith association. Avoid at all costs.

Locked out of house. Telephone quote for access to house £49. Business told the lock was a Banham lock but this denied when locksmith arrived. He drilled a hole in the door and lifted the latch (5 minutes) and after filled hole with wood filler and charged £180.
Price charged at door after waiting for 1 hour being locked out and in a vulnerable situation.
No contact for BS security by phone as answer service. I emailed with no response. Called bank and Trading Standards. Keep the number of MLA approved locksmith for emergencies as this was rogue trading.

Be aware when using them !!!!

I called Your Local Locksmith Company

You call the service and someone answers within minutes — very polite and convincing. However, in my case, a different person arrived, and when the invoice was issued, it was under a completely different company name: BS Security Maintenance!!

I was quoted £320 for an original gearbox, or £220 for an alternative, plus another £75 for another part. The parts provided had no packaging, receipts, or proof of origin, despite being described as coming from their office. The old parts were taken away, so there was no way to verify what was replaced. I am sure they bought parts in Toolstation or screwfix

they’re overcharging and taking advantage of people who needs the stuff done.

When I later contacted original number 'Book A Local Locksmiths' linked to the service and questioned the pricing, I was blocked straight away.

The same phone number also appears to be used across multiple services (e.g. “Your Local Maintenance Company,” “The Local Builder”), which may be a red flag. looks like it is their tactic.

In my experience, this service does not offer clear or transparent pricing!! And they block you that already means something.

BS Security. The hint is in the name. It was total BS. Called a local locksmith company that had good ratings. I somehow had this company answer. All I wanted was a quote to change 2 locks and fix the alignment. He said he needed to see the lock but lock change would be £45 per lock. My wife was at home. He then quoted her £665 to and only changed 1 lock. I estimate we've been ripped off by about £450.

Called them and asked to speak to manager. Said send email. Heard nothing back. Will be call citizens advice to lodge complaint and starting a charge back under section 75.

DO NOT USE THIS COMPANY! They charged me £690 to simply replace a lock (no break in needed). Lock was defective and not suitable for a flat fire door so I had to pay for a proper locksmith to come in and fit another lock. THe proper locksmith said they had never seen such a bad job (lock was not on straight and door did not close properly. They also remarked on the cheap quality of the lock. Stay away I have been fighting for money back since December.

Do Not use this company. Total scale tried to take advantage of my elderly mother and charge over £800 for a simple lock change. Then, they offered a backdoor for £2000. This was a normal call out, and not even an emergency call out would cost this much.

I am a pensioner who unfortunately came out of my front door and left the keys in the lock, inside the door accidentally. I didn't have time to check many options as I was cold an looked on Google for a local locksmith and chose BS Security Maintenance to my misfortune.
He arrived fairly quickly (within the hour) and was quite pleasant for an eastern European and bandied about relatively low cost figures to give me an idea, in small talk. He got to work mumbling a bit as the door lock barrel had to be drilled out with my key still in the barrel on the inside.
I suppose it took him around 25 mins to drill out the lock and get me inside and maybe another 10 mins tops to replace the lock barrel.
The bill for his work came to an exorbitant £510 plus VAT!!! I was gobsmacked and now over £600 light in my pocket.
I live in a rented flat on a limited income from my pension plus a few hours part-time work and that sort of money was very hard to swallow but at least I was back in the warm again.

Quoted £250 to open a broken door lock! Drilled the lock so access could be gained but wouldn't give a total job price. Then charged another £250 to repair and put new new lock in the door, then charged £300 out of hours emergency call out fee! Then added vat on top bringing the total cost to £960.
I would not recommend using these rip of merchants.

I would strongly advise others to be cautious when dealing with this company. In my experience, the initial prices provided were not what I was ultimately charged. The final amount was significantly higher than what had been quoted, which was very disappointing.

I felt the pricing was not transparent, and the process left me with the impression that customers can easily end up paying much more than expected. I would recommend asking for a clear written quote and full cost breakdown before agreeing to any work.

Based on my experience, I would not use this service again.

Avoid at all costs. Charged over £700 pounds for arepair to front door.Reported to Locksmiths Federation. The cost was not made clear at any point during the repair.

Avoid at all costs. £330 to replace a generic lock gearbox that took 15 minutes to replace by a rude morose locksmith.

It’s the worse company ever. Don’t call them.

AVOID this company, do the job ok but rip you off with charge, started at £250 to drill out lock and ended up £1000 even though new lock is £13 so another locksmith informed me, didn’t seem to want to answer when I kept asking how much to change the lock in total, had a foreign accent which got harder to understand as it went on