Fastlocksmithlondon Reviews 571

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency. Many people highlight the excellent service, noting the quick response times and the speed at which issues are resolved. Reviewers frequently mention that the staff are friendly, polite, and provide clear explanations. However, some customers were dissatisfied with the pricing, finding it to be unclear, unreasonable, or significantly higher than expected for the services rendered. A few people also reported negative interactions with customer service, including instances of hostility or perceived unfair practices.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Users describe positive interactions with service, highlighting its efficiency, professionalism, and speed.... See more

Price

Customers had ambiguous experiences with price. Many reviewers reported significant discrepancies between... See more

Response time

People report positive experiences with response times. Customers consistently praise the quick and immediate... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing experience with Bobby. I was locked out of my home and stressed, but they arrived quickly and were incredibly professional from the moment they showed up. They opened my door fast,... See more

Rated 5 out of 5 stars

From booking with Fastlocksmithlondon to getting the job done they were so professional, helpful and quick. I feel their pricing was also fair for the service, I'm so pleased. If I find myself in this... See more

Rated 5 out of 5 stars

We called Adrian about a stuck bedroom door that we couldn't get into at 11:00 at night on a Sunday, he said he'd be with us in 25 minutes, he got to our home within 10 minutes! And the door was open... See more

Rated 5 out of 5 stars

I had a major problem with my door locks, the locksmith came out , he was incredible, friendly, supportive (it's surprising upsetting) he sorted the lock out and was just amazing. Very nice guy and ve... See more



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

571 reviews

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Replied to 1% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Absolutely terrible experience

Absolutely terrible experience. We were initially quoted £89 over the phone, but once the locksmith arrived and opened the door (in 3 seconds with a piece of plastic), the price was suddenly increased to £150 and then again to £220. When we questioned the change and reminded him of the original quote, he shut the door on us, was incredibly rude and left. This was late at night, and he was willing to leave two young women locked out of their own home. The lack of professionalism, honesty and basic decency was shocking. I would strongly recommend avoiding this company.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling service

Absolutely appalling service. We were quoted £89 over the phone, but when the locksmith arrived and opened the door, the price suddenly jumped to £150, then £220. When we pointed out that he had originally said £89, he slammed the door shut back in our faces. This happened late at night, and he had no problem leaving two young girls locked out of their home. That kind of behaviour is not just unprofessional, it raises serious questions about his moral compass. Avoid at all costs.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

locked out of my apartment

locked out of my apartment after work. I called the company and the technician, Jhon, got here fast—within 30 minutes.
He was super professional and actually walked me through all my options instead of just rushing into it. I ended up deciding to just have him drill the lock, and he got it done quickly. Honestly made a stressful situation so much easier. Thank you Jhon!!

20 May 2026
Unprompted review
Rated 1 out of 5 stars

If I could leave zero stars I would. AVOID AT ALL COSTS. Pray on the vulnerable.

If I could leave zero stars I would. Avoid this company at all costs, they are total scammers. An intimidating foreign guy who barely spoke a word of English came to do an emergency lock when I had been burgled, they knew I was female living alone and would have no choice but to accept their costs. What was quoted over the phone of about £200 became close to £1000 on paying the job on complete. The lock then became faulty two weeks later, they refused to accept liability pretending the lock was a single, even though the receipt clearly says double, and have hung up on me ever since. Disgusting behaviour.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

The service was amazing.

The service was amazing.
I highly recommend this company to anyone.
The gentleman was so polite and respectful.
The response was so quick, he got to my home within 10 minutes.
I will definitely use them again if I have to

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Ricky the…

I had a great experience with Ricky the locksmith. He was professional, friendly, and arrived quickly when I needed help. He explained everything clearly, worked efficiently, and made sure the job was done properly without any hassle. The price was fair and the service was excellent. I would definitely recommend Ricky to anyone who needs a reliable locksmith.

4 May 2026
Unprompted review

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