Called them in 2023 and the plumber was efficient then Couple of weeks ago an airlock in the hot water. Plumber called Adrian attended - polite, worked cleanly and efficiently - cleared the airlock an... See more
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I needed help on big heating job it was just before new year. Called Fast response and they plumber arrived in couple of hours. Adrien was polite and hard working as well. On that day by 9pm new boil... See more
From the initial phone call, they arrived within 4 hours. Confirmation call followed. The job involved clearing out the waste water pipes from the kitchen sink, and the washing machine and sink in the... See more
Company replied
I had got myself into a tight spot on a DIY plumbing job. I managed to get an airlock in the whole hot water system when refilling the cold water tank; Chris from Fast Response arrived the same af... See more
Company details
Written by the company
At Fast Response, we are a family run plumbing, heating, and drainage firm. We have been established since 2010, but we have well over 40 years experience in the industry. We offer a reactive service with no hidden charges, which is covered by our robust guarantee. Not only that, but we are fully Gas Safe registered and all of our plumbers have been with us for years, are fully insured and vetted. Whether you have an emergency plumbing issue, boiler problem or a blockage, we are on hand and will complete the job to the highest possible standard. The locations we cover include South West London, South East London, Croydon, Bromley, Kingston, Epsom and many more. We can deal with both domestic households and commercial premises. We operate Monday to Sunday, 7 am to 10 pm every day, our team is available to resolve your problem any day of the week. Furthermore, we do it all, from the faulty toilet flush to a new bathroom suite, to overflowing drains, or faulty boilers and everything in between. One of our qualified professional local plumbers is never more than a phone call away. We have plumbers, heating and drainage engineers based throughout all areas of South London including Bromley, Battersea, Clapham, Croydon, Dulwich, Epsom, Putney, Streatham, Wimbledon. Find out more about our plumbing services in your local area across South London. In our current economic times, anywhere, we can help you save money. Fast Response Plumbers can give you more information on how to save on electricity and water by giving you sound advice as to the best, cost-effective methods to use. We have expertise in handling any kind of problem with your heating system. If you have a boiler breakdown on your hands, let us, take care of it. We can repair your low water pressure problem and can also fix the broken pump of your boiler. After that, the only sound you will hear from the boiler will be a peaceful silence. We have full Gas Safe cover and will issue our landlord with Gas safe certificates on completion of our Gas Safe inspections. At Fast Response Plumber's we can cover all plumbing needs, including leaks, boiler problems, central heating issues, blocked drains, general maintenance and servicing of equipment, and new installations. All our work is guaranteed and there are no hidden charges, for your peace of mind. If there is an emergency, we can react fast, so you can rely on us. We operate Monday to Sunday, 7 am to 10 pm every day, our team is available to resolve your problem any day of the week. We do it all, from the faulty toilet flush to a new bathroom suite, to overflowing drains, or faulty boilers and everything in between.
Contact info
Capital Business Centre, 22 Carlton Road, CR2 0BS, South Croydon, United Kingdom
- 0208 270 2030
- fastresponseplumbers@live.co.uk
- www.fast-response-plumbers.co.uk
4.4
Excellent
135 reviews
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Blocked toilet
When in a spot of bother on a Sunday a quick response was provided and the problem revolved speedily with friendly staff
19 February 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thanks, Paul, for sharing your experience with us. Our goal is to leave every customer happy with our service.
Great service provided quickly and…
Great service provided quickly and efficiently.
15 February 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thank you, JG. It's great to hear you were pleased with the service.
Fast and friendly
They arrived quickly and everyone I spoke to was very friendly.
I sent over pics of my boiler/HIU beforehand to check if they could assist. They said they couldn't promise anything and came out for a look. They couldn't work with my HIU so no resolution on the day. In the end I was just charged the call out fee and no labour costs which was fair in my view.
Can't say anything about their work as they couldn't help in my particular case but staff were fast and friendly.
12 February 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thank you, Patrick, for sharing your experience with us.
Professional, prompt and personal
We made a “cold” call in regards to blocked toilets at one of our restaurants. Someone responded immediately and sought to help us as soon as possible. One of their plumbers arrived the next morning, solved the blockages and then followed up with a call and a written email report. So great customer service and effective plumbing solution.
14 February 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thank you, Patricia, for sharing your experience with us. We aim to give our customers A
great service, and it sounds like we achieved it.
Yesplumbing the depths…
You sorted out my problem very quickly.The plumber was friendly and helpful. I have no comparison with prices against your competition but ended up paying £154 which was £60 call out charges and for what was 10 minutes of the plumbers time plus VAT.Expensive for a pensioner, but what was the option.?
10 February 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thank you, John, we pride ourselves on good time keeping and getting the job done quickly and without any fuss. Glad this came across.
PLUMBING PROBLEM
From the initial phone call, they arrived within 4 hours. Confirmation call followed. The job involved clearing out the waste water pipes from the kitchen sink, and the washing machine and sink in the utility room. Adrian was very thorough and hardworking, in addition his personality was charming. Couldn’t recommend him any more highly! Martin
7 February 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thanks, Martin, for the great review. We train all our staff to be hard-working and charming, but it's good to hear that Adrien went that extra mile for you. Thank you for the recommendation.
Very helpful both on the phone and the…
Very helpful both on the phone and the plumber that came to fix my leak. Also a fast service coming out the same day
31 January 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thanks, Linda, We were happy to hear that you got had a great experience with us at Fast Response Plumbers
Great customer service
Great customer service; very knowledgeable and helpful
1 February 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thanks, Ralucca, it is good to hear that you have been happy with our service. We take pride in what we do, and we are pleased that this comes across.
Boiler repair
I called fast response about my boiler that had stopped working. They said that they would could come the same day. I received a call from them advising that an engineer would be with me in an hour but this was nearly two hours. As advised they would take a payment from me of £60 for the call out.
The engineer who came took of the front of the boiler and started to do some checks saying that the PCB board needed replacing. He then went on to say as my boiler was so old a new one would be better and quoted £3500. I advised that i needed a repair as I couldn't currently afford a new boiler. He then asked for a hairdryer where he spent 15 minutes of his time trying to see if he could dry the PCB board out in case it was wet.
Overall I was charged £142 for a call out with no repair to the boiler and advise that i needed a new one.
Most of the extra time I was charged for was the engineer staring at the boiler, drying it with my hairdryer and then making a call to his boss to take another payment from my card, saying he needed a code once the payment had gone though. This was not needed the first time for any payment and I felt uncomfortable as a single lady in my home with a man who did not seem in a rush to leave.
The next day I contacted another company who came the next day, replaced the PCB board and had my boiler up and running.
I would not recommend this company at all and would not trust anyone who offers a service where you pay £142 for nothing to be done.
24 January 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Hi Gemma, I'm sorry that you were not happy with the service, but I would like to address some points you have made.
Firstly, the appointment was for an evening visit, and we arrived within the time frame. The charges were quoted over the phone and agreed. Once arrived, the engineer checked over the boiler and confirmed that the PCB was indeed the problem. As the boiler was old and in poor condition, we would rather be honest with our customers and explained that you are spending good money over bad. As once the PCB was replaced, something else could easily go wrong with the boiler as it was old and in a bad state.
In regard to the time spent, we have only charged you minimum fee for the visit, we did not charge any extra time. The engineer felt bad for you, as at that time of night the shop were shut, so he tried his best to get the boiler working, by drying out the PCB. Unfortunately, this didn't work, but it certainly did not cost you any extra money. In fact, he was there for over 45 minutes but only charged for the half hour. This charge would have been the same whether we were there for 5 minutes or 30 minutes.
Once the job comes to a close, the engineer has to call the office in order to clear the payment, this takes a couple of minutes. The fact that you were upset because you were by yourself with the engineer is beyond our control, as we come when asked to do a job.
The bottom line is that you have an ancient boiler in poor condition, we spent extra time trying to get the boiler working and didn't charge for it. We could not get the parts at that time of night, we correctly diagnosed the fault and gave you advice regarding the boiler. We have only charged the minimum for the visit.
Great customer service and professional…
Great customer service and professional plumber who was fast, knowledgeable and experienced. Highly recommend.
27 January 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thank you, Ashley, for sharing your experience and the recommendation. It's great to hear we got all three correct, being fast, professional and experienced.
Thank you very much I am very…
Thank you very much I am very appreciate for solving my problem.Very professional service cheers
24 January 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thanks, Norbert, for the review and rating.
Most definitely a fast response
We called the company with a bit of an emergency and they responded quickly and with efficiency.
Very friendly and helpful team.
Thoroughly recommend Fast Response Plumbers Ltd.
20 January 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thanks, Christine, for the 5-star rating, great comments and recommendation. We aim to give all our customers A fast and efficient service, it sounds like we definitely achieved that today.
Fast Response Plumbers
Responded quickly, within 3 hours. Transparent about costs and excellent communication throughout both by telephone up to and during the job, and then by the e mail follow up. Did not try to sell us up. Overall excellent
13 January 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thanks, Simon, It’s good to hear that you have been happy with our service.
Quick and efficient service… but pricey
Fast response and nice people, however very expensive. £59/30mins base + call out, equipment, materials and VAT. Estimate quote upfront to manage expectations would be wise.
Quick and efficient service though
17 January 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thanks, Nicole, for the feedback.
It can be difficult to quote for certain jobs, such as a blocked drain, like you had. This is why we charge by the half hour. If the job is easy and clears quickly It's comes to less, but if the job is difficult it takes more time and costs more.
Fast and effective service
Fast Response Plumbers were a really fast, professional and effective service. They were able to attend the property within 2 hours of calling and on a Sunday. They were straight forward and honest about costs and ensured you understood what needed to be done and why.
I would have no hesitation in recommending them.
15 January 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thanks a lot for the recommendation, Catherine, it is always good to hear the job went well, and the customer is pleased with our service. We want our customers to fully understand all aspects of the job, and glad this came across.
Antique Boiler - No Problem.
Really great service. Three polite and helpful guys with a wealth of knowledge. We have a very old boiler and the guys got it running within 20 minutes. Would definitely recommend and use again. Came on a Sunday too!
15 January 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thank you, Ben, for the 5-star rating and recommendation. The team has a lot of experience under their belt and glad we could get the boiler working for you.
Boiler repair
The response was within an hour of calling. The team were lovely, friendly and helpful. The problem was solved professionally and quickly. I was so grateful and would not hesitate to recommend them. I will definitely be using them in the future.
Thank you so much :)
14 January 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thank you, Caroline, for sharing your experience with us. It's great to hear that we got all four correct, being friendly, professional, helpful and with a Fast Response.
They came, they saw, they fixed it.
Quick efficient response within the time window given, and problem fixed swiftly. Very relieved not to spend the weekend with no heating or hot water. Many thanks.
13 January 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thank you, Jasper, we pride ourselves on good time keeping, getting the job done quickly and without any fuss. Glad this came across.
Friendly and efficient service
The plumber who attended the call out (Jay) was knowledgeable and remained at our property until our heating was working correctly even though it was late in the day/evening.
11 January 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thanks, for your comments and sharing them with us. We are always glad when the job is completed and the customer is happy with our service.
Highly Recommended
Prompt, efficient and very friendly service! The plumber arrived in just under an hour and completed the work quickly and efficiently.
Highly recommended!!
11 January 2023
Unprompted review
Reply from Fast Response Plumbers Ltd
Thanks, Lindsay, for the review, we pride ourselves on all the qualities you listed. Great to hear that you would recommend us.
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