Farm Direct Reviews 

2,153
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 136 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional freshness and rich taste of the local seasonal produce, emphasizing the wide variety of organic fruits and vegetables available. Consumers deeply appreciate the reliable delivery service, noting that delivery drivers are exceptionally helpful, polite, and always ensure orders arrive safely at their doors. However, some customers also noted occasional issues with missing items, damaged packaging, or spoiled products arriving inside their delivery boxes. Reviewers specifically mentioned receiving unexpected substitutions or incorrect products that completely failed to match their original online selections during some deliveries.

What people talk about most

Product

Clients share positive opinions on product, highlighting the incredible range and exceptional freshness of... See more

Quality

Consumers find quality to be exceptional, expressing great satisfaction with the fresh, seasonal, and locally... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising punctual arrivals and helpful... See more

Service

People report positive experiences with service, highlighting a trustworthy, reliable, and efficient process... See more

Order

Reviewers mention mixed feedback about ordering, with many customers praising the great range of products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hands down the best food in town! Honestly, I've been shopping from them since 2020 and the food quality and freshness is unbeatable. They do a great job selecting local farmers and producers, fr... See more

Company replied

Rated 5 out of 5 stars

Have used them for several years, they have a good range of UK produce with emphasis on seasonal and sustainable. They have cuts of meat not seen in the supermarket and from rare breed. The delivery i... See more

Company replied

Rated 5 out of 5 stars

Absolutely great quality and range of products. Also great delivery service, getting the message about the delivery time and carrying the boxes on the first floor which is really helpful. There... See more

Rated 5 out of 5 stars

Farm Direct are the best! I have been buying my weekly groceries from Farm Direct for many years and love them. The food is seasonal, local, ethical, fresh and tastes so much better than supermarket... See more

Company replied


Company details

  1. Supermarket
  2. also in
  3. Fruit and Vegetable Store
  4. Grocery Delivery Service
  5. Online Food Ordering Service
  6. Organic Food Store
  7. Seasonal Goods Store

Written by the company

Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,153)

140 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

On time fresh and high quality…

On time fresh and high quality ,everything they said it would be

30 October 2025
Farm Direct logo

Reply from Farm Direct

Hi Shazad

Thanks so much taking the time to feedback, we are really grateful for it and for your support.

Robert

Rated 5 out of 5 stars

Great communication and very helpful…

Great communication and very helpful staff. Gorgeous biscuits will buy more.

27 September 2025
Farm Direct logo

Reply from Farm Direct

Hi Ndola

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

It's been years I am ordering my veg…

It's been years I am ordering my veg from farm-direct. I've never been disappointed

26 September 2025
Farm Direct logo

Reply from Farm Direct

Hi Elodie

Thanks so much for your longstanding support and kindess, as well as taking the time to feed back, it is means everything to us!

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

Farm direct is our firm favourite!

Farm direct is a firm favourite of ours. Incredibly fresh and tasty and an amazing selection. Great quality meat at very good prices too! Definitely the best box scheme around here.

25 September 2025
Farm Direct logo

Reply from Farm Direct

Hi Alice

Thanks so much for your longstanding support and kindess, as well as taking the time to feed back, it is means everything to us!

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

High quality food

High quality food, very clear products label on the website. Proportional price.

27 September 2025
Farm Direct logo

Reply from Farm Direct

Hi Erica

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

The best food

The best food, freshly delivered, fast, reliably with a friendly smile. And stopped me having to play pot luck with farmer's markets.

27 September 2025
Farm Direct logo

Reply from Farm Direct

Hi Richard

Thanks so much for your longstanding support and kindess, as well as taking the time to feed back, it is means everything to us!

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

Bought on couple of occasions Milk…

Bought on couple of occasions Milk .cream & organic eggs , quality and taste is excellent. Highly recommended will try other products soon.

27 September 2025
Farm Direct logo

Reply from Farm Direct

Hi Zahid

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

Delivery came the next day and had a…

Delivery came the next day and had a great variety of fresh veg

27 September 2025
Farm Direct logo

Reply from Farm Direct

Hi Karen

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

real food

great and simple service, honest prices for a real food box!

26 September 2025
Farm Direct logo

Reply from Farm Direct

Hi Nicola

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

Veggies from the farm

All my fruit and vegetables are very good and fresh. We particularly love the eggs. Service and delivery is excellent. What’s not to love!

25 September 2025
Farm Direct logo

Reply from Farm Direct

Hi Heidi

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

Good food

Good food. Extra given by you, pears. The lamb was super. Haven't cooked the rabbit yet.
Thank You

25 September 2025
Farm Direct logo

Reply from Farm Direct

Hi Christina

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

Absolutely recommended

Absolutely recommended. Whenever I am in London , I order from farm-direct.

25 September 2025
Farm Direct logo

Reply from Farm Direct

Hi Laura

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

I cannot praise Farm Direct enough

I cannot praise Farm Direct enough. Communication is impeccable as is all the produce that I order. Produce is always fresh, there is a wide variety - I wouldn't buy bread anywhere else. 5 star and above.

2 October 2025
Unprompted review
Farm Direct logo

Reply from Farm Direct

Hi Diana

Thanks so much for your longstanding support and kindess, as well as taking the time to feed back, it is means everything to us!

Thanks

Robert
Farm Direct

Rated 4 out of 5 stars

Prompt delivery

Prompt delivery , polite staff , good food , had problem with one order of meat that was resolvedby Robert quickly , early days but overall good so far .

25 September 2025
Farm Direct logo

Reply from Farm Direct

Hi

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

Incredible quality products

Incredible quality products and fab to see so many regeneratively farmed items. Especial shout out to the gluten free olive sourdough, utterly delicious!

19 September 2025
Unprompted review
Farm Direct logo

Reply from Farm Direct

Hi Srh

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

Farm Direct is a life-saver…

Farm Direct is a life-saver in the ever present fast-food and processed food world that exists in our modern supermarkets. Farm Direct is my go-to “supermarket” of healthy and organic veggies and fruit that makes me happy to receive my box every week. I am grateful for all the British farmers that contribute to Farm Direct’s stock!

19 September 2025
Unprompted review
Farm Direct logo

Reply from Farm Direct

Hi Natalia

That is good to hear, thanks for taking the time to feed back and for your generous comments, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

We’ve been doing our main grocery shop…

We’ve been doing our main grocery shop through Farm Direct every week for several years now. We love the wonderful selection of seasonal, farm-fresh fruits and vegetables, as well as the delicious fish, yogurt, and cheeses. Buying food directly from farmers, small scale producers, and local fisheries helps create a more sustainable food supply. It also feels great to know where our food is coming from and to feel connected to the seasons. Since shopping with Farm Direct, my cooking has become more creative, and it’s been a lot of fun to learn more about traditional English foods (I’m originally from California!).

30 August 2025
Farm Direct logo

Reply from Farm Direct

Hi

Thanks so much for your longstanding support and kindess, as well as taking the time to feed back, it is means everything to us!

Thanks

Robert

Rated 5 out of 5 stars

Farm Direct provide really high quality…

Farm Direct provide really high quality organic and/or chemical free produce. We’ve found their organic boxes very helpful in transitioning to more seasonal, locally grown food. Their staff are responsive and considerate. Highly recommend!

29 August 2025
Farm Direct logo

Reply from Farm Direct

Hi Ros

Thanks so much for your longstanding support and kindess, as well as taking the time to feed back, it is means everything to us!

Thanks

Robert

Rated 5 out of 5 stars

DELICIOUS and fantastic produce

DELICIOUS and fantastic produce. Delivery is excellent . I love it, thank you

29 August 2025
Farm Direct logo

Reply from Farm Direct

Hi Laura

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

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