Daylesford Organic Reviews 1,768

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting their delicious taste, wholesome ingredients, and freshness. Many people appreciate the excellent delivery service, highlighting promptness, careful packaging, and items arriving in perfect condition, often still cold. The overall service is frequently described as efficient and reliable, making the ordering process easy and pleasant. However, some customers experienced issues with their orders, including delayed deliveries or items arriving with short expiry dates. A few other people also felt that the online service was poor, mentioning cancelled orders or products not matching website descriptions. There were also occasional reports of damaged items during transit or issues with the courier service.

What people talk about most

Product

People report positive experiences with product. Customers are generally satisfied with the quality of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of products, noting... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the fast and prompt delivery,... See more

Order

Customers consistently note ambiguous experiences with order. While many reviewers found the ordering process... See more

Service

Customers had positive experiences with service. Many reviewers praised the excellent and outstanding... See more

Based on these reviews

Rated 4 out of 5 stars

This is a mixed bag as online the service is great delivery on time reallt prompt. In store remains a lot to be desired unfortunately , staff lack the product info and often come up short which is wha... See more

Rated 4 out of 5 stars

I have tried two of the soups that I ordered and they are delicious, full of wholesome ingredients and they are freezable. They arrived in perfect condition with cool bags to keep them fresh. I wou... See more

Rated 5 out of 5 stars

I found ordering products which were gifts, very easy - no stress! Delivery was excellent. All products were packaged so well, everything arrived in excellent condition. The recipient was very happ... See more

Rated 5 out of 5 stars

We ordered the zero waste box and was not dissapointed. There was a great selection of meat, fresh veg, salad and sweet treats - many had long 'eat before' times and the fresh goods stayed perfect for... See more


Company details

  1. Organic Food Store
  2. Cafe
  3. Home Goods Store
  4. Organic Farm
  5. Organic Restaurant
  6. Organic Shop

About Daylesford Organic

Written by the company

NEW ARRIVALS GROCERY HOMEWARE HAMPERS CONTACT US

Our Philosophy

At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.

As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.

Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.

Our Farmshops

From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.

Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.

Our Cafés

Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.


Contact info


4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 69% of negative reviews

Typically replies within 24 hours

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Rated 2 out of 5 stars

Poor service

Delivery of my purchase was delayed by a day , there was no notification from Daylesford. I had to contact customer services and the attitude from the person I spoke to was not what I expected. DPD never contacted me when the parcel was delivered as I wasn’t at home and was left at the doorstep in full view. Don’t think Carol Bamford would be too impressed.

1 April 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hello,

Thank you for your review. 
We are sorry to hear that you were disappointed with the customer service. 
If you wish to discuss this further with a member of the guest services team, please do contact them on 01608 692871 or via email on guest.services@daylesford.com and we would be delighted to assist. 
We do hope that this can be rectified and you continue to shop with us.

Rated 5 out of 5 stars

Such a pleasure!.

Such a pleasure to shop at Daylesford. The linen napkins are beautiful, exactly what I have been searching for. The Easter Chick baskets very special and made two little people extremely happy on Easter Morning.

28 March 2026
Rated 4 out of 5 stars

Better service online than in store

This is a mixed bag as online the service is great delivery on time reallt prompt. In store remains a lot to be desired unfortunately , staff lack the product info and often come up short which is what it is . I dont think they are hiring the best possible staff and with the high turnover i dont think they do enough to convince good people to stay

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I found ordering products which were gifts, very easy - no stress!
Delivery was excellent. All products were packaged so well, everything arrived in excellent condition.
The recipient was very happy with the ginger cake, ginger beer and dark chocolate.

31 March 2026
Rated 4 out of 5 stars

Delicious soups.

I have tried two of the soups that I ordered and they are delicious, full of wholesome ingredients and they are freezable.
They arrived in perfect condition with cool bags to keep them fresh.
I would have given 5 stars but the night before my chosen delivery date I received an email saying my order would be a day late.
I had purposely chosen a day that I knew I would be home to take my delivery.

16 March 2026
Rated 5 out of 5 stars

First purchase from Daylesford

First purchase from Daylesford. So far have had the leg of lamb, which we were very pleased with. Looking forward to having the chicken and sausages. I have bought from other organic sites and have found delivery charges and the whole delivery process very smooth with Daylesford.

16 March 2026

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