Farm Direct Reviews 2,083

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and freshness of the products, including a wide variety of fruits, vegetables, meats, and cheeses. Many appreciate the extensive selection of organic and pesticide-free options, often highlighting the superior taste compared to supermarket alternatives. The delivery service is frequently commended for its reliability, punctuality, and the helpfulness and friendliness of the drivers, with live tracking being a particularly valued feature. People also value the company's support for local artisan producers and farmers. However, some customers were not happy with occasional issues regarding product quality, such as soggy or expired items, damaged produce, or missing items in their orders. A few reviewers also mentioned concerns about the absence of ice with perishable products during delivery and some instances of eggs going stale before their best-before date or arriving broken.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the freshness, taste, and high... See more

Quality

Consumers generally express satisfaction with the quality of products, highlighting the freshness and taste... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the promptness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the great range, lovely produce, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the delivery team... See more

Based on these reviews

Rated 5 out of 5 stars

The produce quality is fresh. Sourcing from local farms and suppliers is brilliant. I have used Farm Direct since 2020 and have never looked back. If they make a mistake with packing / deli... See more

Company replied

Rated 5 out of 5 stars

Farm Direct are able to provide an astonishingly wide range of food products - vegetables, meat and meat products, cheeses and all manor of store cupboard items that are far too numerous to list he... See more

Company replied

Rated 5 out of 5 stars

Hands down the best food in town! Honestly, I've been shopping from them since 2020 and the food quality and freshness is unbeatable. They do a great job selecting local farmers and producers, fr... See more

Company replied

Rated 5 out of 5 stars

I wholeheartedly rely on Farm Direct for seasonal produce, it's always fresh, with sensible substitutions when they're needed, and fairly priced. You don't find this quality AND variety in regular sup... See more

Company replied


Company details

  1. Supermarket
  2. Fruit and Vegetable Store
  3. Grocery Delivery Service
  4. Online Food Ordering Service
  5. Organic Food Store
  6. Seasonal Goods Store

Written by the company

Delivering fresh seasonal English farm food to London. Seasonal fruit and veg,London veg box, organic and free range meat plus much more. Farm Direct.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

I'm dissatisfied because some eggs were…

I'm dissatisfied because some eggs were broken, vegetables and fruit were scattered in the carton, and the milk I ordered was missing. The eggs and milk were delivered the day after I emailed them. But I won't order products from this website again.

2 April 2026
Farm Direct logo

Reply from Farm Direct

hi Gabriela

I am very sorry for this disappointing service and we are very sorry to see you go,

Robert

Rated 5 out of 5 stars

Brilliant delivery

Brilliant delivery, basic website but easy to use and navigate. Highly functional. Love it, have recommended it a lot. The food is also amazing.

28 March 2026
Farm Direct logo

Reply from Farm Direct

hi Natasha,
thanks so much for the kind feedback, very much appreciated,
Robert

Rated 5 out of 5 stars

The produce quality is fresh

The produce quality is fresh. Sourcing from local farms and suppliers is brilliant. I have used Farm Direct since 2020 and have never looked back.

If they make a mistake with packing / delivering they always own up and accept liability.

The tracker is so good as I am working on the day of my delivery and so can plan my work schedule around delivery.

I also like the weekly email which is thoughtful and makes me think seriously about my part in doing the best for the planet.

They are a friendly team.

28 March 2026
Farm Direct logo

Reply from Farm Direct

Hi Geoff

Thanks so much taking the time to feedback, we are really grateful for it and for your longstanding support and kindness.

Robert

Rated 4 out of 5 stars

Reliable deliveries, great range

Reliable deliveries, good range of products. Meat excellent quality. Vegetables usually good but sometimes not...for example instead of a bunch of beetroot, I received 1 very large (and inevitably) woody beetroot...poor quality picking sometimes. Dairy good. Great choice. Overall really good and I have been a customer.for years.

28 March 2026
Farm Direct logo

Reply from Farm Direct

Hi Jill

Thanks so much taking the time to feedback, we are really grateful for it and for your longstanding support.

Robert

Rated 4 out of 5 stars

Product quality

Good Quality of products though some are quite expensive for the amount a d good swift delivery

27 March 2026
Farm Direct logo

Reply from Farm Direct

Hi Yvonne

Thanks so much taking the time to feedback, we are really grateful for it and for your support.

Robert

Rated 5 out of 5 stars

The quality of the produce is…

The quality of the produce is excellent, and great value for money.
The delivery team are always helpful and polite.

26 March 2026
Farm Direct logo

Reply from Farm Direct

Hi Heather,

That is good to hear, thanks for taking the time to feed back, and for your great support, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

Great quality as always

Great quality as always. The leg of lamb was superb.

2 April 2026
Farm Direct logo

Reply from Farm Direct

Hi Frances

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

Great customer service

Great customer service, high quality products

26 March 2026
Farm Direct logo

Reply from Farm Direct

Hi Molly

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

Great range

Great range, lovely produce, and a fair way of dealing with customers. And always a friendly delivery. Thank you for it all!

28 February 2026
Farm Direct logo

Reply from Farm Direct

hi G
thanks so much for the support and friendly feedback it means everything to us! Robert.

Rated 5 out of 5 stars

As always the best produce and I…

As always the best produce and I appreciate I get the radish greens with the radishes! They made an excellent radish green kimchi.
Beef short ribs were a treat and definitely made for a great meal.
Drivers are always so nice.

26 February 2026
Farm Direct logo

Reply from Farm Direct

Hi Melanie

That is good to hear, thanks for taking the time to feed back, it is very much appreciated, and thanks so much for your great support!

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

great company!

I've been with FD for a long time and whenever anything went wrong they always put it right
The quality of the produce is excellent and in spite of former delivery problems I intend to keep buying from them

27 February 2026
Farm Direct logo

Reply from Farm Direct

Hi Jeanne-Marie

That is good to hear, thanks for taking the time to feed back, it is very much appreciated, and thanks so much for your great support!

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

We are very lucky to have this supplier…

We are very lucky to have this supplier of a such a huge range of products from artisan producers and small scale farmers in our local area.
Everyone should look at their website before heading to a supermarket!

28 February 2026
Farm Direct logo

Reply from Farm Direct

Hi Mrs Bower,

That is good to hear, thanks for taking the time to feed back, it is very much appreciated, and thanks so much for your great support!

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

Highly recommend

Great food, great service, great emails.
Highly sustainable

28 February 2026
Farm Direct logo

Reply from Farm Direct

Hi Richard

That is good to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert
Farm Direct

Rated 5 out of 5 stars

BEST ONLINE FARM SHOP..local baked goods

The tracker was brilliant.I has my foot orthotic ready to go so delivery guy not waiting ling for me to answe door.I loved the Bix,it was easy to add items after I completed main shop I know where all the fresh produce was grown.I preferred, this site,as opposed to the other veg box companies.looking forwards to cooking and eating in a new way.

12 March 2026
Unprompted review
Farm Direct logo

Reply from Farm Direct

Hi Amanda

That is great to hear, thanks for taking the time to feed back, it is very much appreciated,

Thanks

Robert

Rated 5 out of 5 stars

Farm Direct food is high quality

Farm Direct food is high quality! Is fresh and organic.
Good customer service and time of delivery, packaging is reduced at the minimum.
I love their foods.
I recommend them.

28 February 2026
Farm Direct logo

Reply from Farm Direct

Hi Emilia

That is good to hear, thanks for taking the time to feed back and for your great support, it is very much appreciated,

Thanks

Robert

Rated 5 out of 5 stars
Farm Direct logo

Reply from Farm Direct

Hi Miriam

That is good to hear, thanks for taking the time to feed back and for your support, it is very much appreciated,

Thanks

Robert

Rated 5 out of 5 stars

Always happy with my deliveries and the…

Always happy with my deliveries and the produce, thankyou

28 February 2026
Farm Direct logo

Reply from Farm Direct

Hi Sharon

That is good to hear, thanks for taking the time to feed back and for all your support, it is very much appreciated,

Thanks

Robert

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