Formula One Autocentres - Newbury Reviews 

64
TrustScore 3.5 out of 5

3.5

Unit 7 Plenty Close, Newbury, RG14 5RL Berkshire, GB


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Rated 3 out of 5 stars

Had my MOT done there on Tuesday 8th September. It was okay, good value but I don’t think I’d use them again for the following reasons: 1. MOT was booked at 9:30 AM, I had to call them at 2:30 PM... See more

Rated 5 out of 5 stars

I had my car mot done in Newbury branch on Thursday and I had to mention how great the team were. Greeted by a nice young lady on reception, very polite and courteous with smiling face. The mot took a... See more

Rated 5 out of 5 stars

Formula One Autocentre Newbury are excellent! They have helped me with my car on many occasions. They have an excellent group of mechanics, are extremely sympathetic and supportive and offer real valu... See more

Rated 5 out of 5 stars

Big shoutout to Ethan at the Newbury branch, who helped diagnose an engine light which had come on multiple times within a few days. Always managed to fit me in on the same day no matter how busy they... See more


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance

Written by the company

Formula One Autocentres currently boasts over 170 state-of-the-art autocentres located throughout the UK. With over 1000 highly trained staff working seven days a week to provide a full range of services including tyres, exhausts, batteries, brakes, clutches, MOT's and servicing. Formula One Autocentres has always been fiercely independent and, as a family-owned business, not been tied down to any single manufacturer or supplier which means that we are free to offer the biggest deals on the widest range of top branded products. By offering a real alternative to the big national chains, Formula One Autocentres provides cost-conscious motorists with a professional, reliable and affordable answer to maintaining their vehicles.

Formula One Autocentres

Written by the company

Trust Formula One Autocentres to bring you the best value in your town
We promise to beat any competitor's substantiated quote for comparable products and services. Even if you buy from us and then find a lower price locally within 7 days, we guarantee we'll refund the difference, PLUS 10%.

Contact info

  • Unit 7 Plenty Close, Newbury, RG14 5RL, Berkshire, United Kingdom

3.5

Average

TrustScore 3.5 out of 5

64 reviews

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3.5

All reviews

(64)

5,288 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful from the beginning

Awful experience from the beginning, now 5 visits later and a lot of expense on my part!

Staff not knowledgeable enough on vehicles suspension (air/gas range rover)

Ordered 2 tyres, I ordered the wrong size, larger but that was OK, however garage never pointed this out, that I had 2 different size tyres on an AWD vehicle!!
Purchased 2 more tyres to match and took advantage of free alignment and suspension check.
Nothing was checked properly, had to advise them what model to select on alignment machine....

Alignments was done, now have a 90 degree to the right steering wheel, 4 attempts later, still not close to how it arrived or should be I argued with manager who couldn't care less.
Had a 5th attempt, still wrong, drove off to other garage who sorted it at another £65 when I had already paid £45 to have said adjustments!! Also, 3 test drives done by staff who said it's normal!!!! Didn't arrive like that nor should be 'normal' to drive with a wonky steering wheel.

Also had to re balance all 4 wheels due to a horrible judder and wobble over 50mph.

Now I cannot remove any of my wheel bolts as after asking them not to, they have over tightened all with a gun as a revenge for customer wanting his expensive car put right!
Dealt with a lot of sarcasm from tyre fitter and had to show him Google that range rovers do not have oil or grease filled shocks..... I mean really! It was written on the label in front of him.
Grease was present to prevent rust and allow noise free dropping of the air suspension, that only.

Not that I need to justify to a fitter what is on my vehicle!!

This is now going to cost me yet again at another garage.

Steer well clear, turns out they are known locally for shoddy workmanship, other local garage has done several jobs putting things right after these cowboys....

Never again will I use your company. Utter shambles at Newbury.... And caused me serious annoyance and time I did not have spare!

5 November 2022
Unprompted review
Rated 1 out of 5 stars

MOT CO2 emission test falsely failed

Took 18 year old Jag in or extended service & MOT at Newbury. MOT failed on emissions, which had never happened before. Took to an independent who said sometimes an MOT Tester may rev the engine in a way to generate false [high] readings on CO2 emissions. Without out any changes to car, they tested emissions again, and they were now fine. Conclusion is that this tester was simply trying to generate more income via repairs via the MOT for F1. Will never use again.

17 August 2022
Rated 5 out of 5 stars

Took my car in today and even though…

Took my car in today and even though could not be sorted at this stage they were brilliant, helpful and very polite I will definitely use and recommend them to everyone, especially Dan who was very professional and helpful.

27 April 2022
Unprompted review
Rated 1 out of 5 stars

Clutch repair on my Audi A4

F1 autocentre newbury undertook to repair the clutch. On receipt of my car for which I paid the first instalment it was clear it wasn't properly mended. I had to take it back twice to them. They then told me they couldn't properly repair it so they said take it to Marshall Audi dealer in Newbury. I am now informed that F1 made a mistake with their workmanship and also damaged parts. F1 and I will have a fight to pay for this as Marshall require £3000 to repair the car whilst my contract with F1 is £2000. Frankly F1 are appalling

26 February 2022
Unprompted review
Formula One Autocentres - Newbury logo

Reply from Formula One Autocentres - Newbury

Dear Patrick,

Please contact our Customer Care Team by using the following link: https://www.f1autocentres.co.uk/contact/customer-services

We would like to take some further details from you and have the matter investigated.

Regards
Customer Care

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