Express Solicitors Reviews 

9,597
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,012 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, polite, and professional, making interactions pleasant and supportive. Many highlight the excellent customer service, noting quick response times and clear communication throughout the claims process. People feel well-informed and reassured that their claims are handled with care, often leading to successful outcomes. However, some customers also noted issues with communication and follow-up, mentioning a lack of response to emails or feeling unsupported later in their case. Additionally, a few other people also felt that their cases were dropped or refused after initial engagement, sometimes after spending significant time on the phone or filling out forms.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, empathy, and helpfulness.... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the quick, easy, and empathetic... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Claim

Reviewers mention positive feedback about claim, often highlighting the helpfulness and efficiency of the... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting quick and easy contact, prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company have been very responsive, and has kept me informed throughout the claims process. They explain each stage clearly. making it easy to understand what to expect. If you encounter any is... See more

Company replied

Rated 5 out of 5 stars

When I had my accident December 2024 it was complicated as it was an ex employment I use to help out cleaning the beer lines. I searched the internet for help & Express solicitors rang me & helped me... See more

Company replied

Rated 5 out of 5 stars

Quick and easy to contact, empathetic and supportive. Made clear all the fees associated with any work. Will see if anything comes of the claim

Company replied

Rated 5 out of 5 stars

I was always kept well informed on progress of my case, the solicitors Omaya and Olga are friendly whilst being professional and courteous. When emailing me about my case if anything was unclear I ha... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Law Firm

Written by the company

Express Solicitors is an award winning Top 100 UK law firm that specialise in personal injury claims. The firm prides itself on pursuing a huge range of ‘no win, no fee’ personal injury claims – helping you to claim compensation for any accident you may have experienced. Express Solicitors cover every area of personal injury including; employer’s liability, road traffic accidents, serious injuries, clinical negligence, occupier’s and public liability, and industrial disease. Our accident claim solicitors are supported by a team of dedicated support specialists, cutting edge technology, and an on-going training programme that ensures they are fully up-to-date with any advances in personal injury law.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(9,597)

1,920 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Until now I am satified of the service…

Until now I am satified of the service Received. Matthew was very clear and helpful thru the all process.

30 July 2026
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Reply from Express Solicitors

We're delighted to hear that you're satisfied with the service you received and that our team member was clear and helpful throughout the process. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Sumia has been really helpful

Sumia has been really helpful, and is only a phone call away, helping with any questions that I had, I'm pleased that she guided me with the process , thank you x

30 July 2026
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Reply from Express Solicitors

We're so pleased to hear that our team member was helpful and guided you through the process. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

One phone call was all it took

One phone call was all it took

30 July 2026
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Reply from Express Solicitors

We're happy to hear that we could assist you so efficiently. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Excellent experience

It took 3 minutes to receive a call from the solicitor after completing online form. The person who called was very friendly, polite, helpful and understanding of the situation. After the call soon I received all documentation. Would 100% recommend to friends and family.

30 July 2026
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Reply from Express Solicitors

We're delighted to hear about your positive experience with our swift response and the helpfulness of our solicitor. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Polite & helpful

Polite & helpful

30 July 2026
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Reply from Express Solicitors

Thank you for taking the time to leave positive feedback. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Was very good

Was very helpful Lorrainemusleh

30 July 2026
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Reply from Express Solicitors

We appreciate your kind words! Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Excellent!!

28 July 2026
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Reply from Express Solicitors

Thank you for taking the time to leave positive feedback. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Professional and reassuring

I felt in very safe hands. Sympathetic, knowledgeable and professional.

28 July 2026
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Reply from Express Solicitors

We're so glad you felt safe and found our team to be sympathetic, knowledgeable, and professional. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Exceptional service and professionalism

I have had a very good experience with them.They have been consistently professional, incredibly timely and kept me in the loop throughout the proceedings. They made the process very smooth and I couldn't recommend them more highly to others.

27 July 2026
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Reply from Express Solicitors

We are delighted to hear about your very positive experience. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Excellent professional service.

Very professional and complete service. On a lengthy case they stayed consistent and they kept pushing it forward.
Special thanks to Susana Hijazi Vicente for being patient, professional and answering my every question without a delay. Personal injury at work can be unpleasant to deal with but she made it a breeze to go through.

I have dealt with several solicitor companies over the years but this was my best experience, this should be an industry standard.

29 July 2026
Unprompted review
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Reply from Express Solicitors

We are so pleased to hear about your positive experience with our team, especially during such a challenging time. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 4 out of 5 stars

So far so good

Just started using Express Solicitors so haven't had the full experience yet but so far so good .

27 July 2026
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Reply from Express Solicitors

We're glad to hear about your positive initial experience with us. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

So far so good

So far so good

28 July 2026
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Reply from Express Solicitors

We're so glad to hear that you're having a positive experience with us! Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Quick response

Very informative and helpful, just waiting to hear back now to see what happens next.
They called me back straight away after enquiring online.

24 July 2026
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Reply from Express Solicitors

We're glad to hear that our team was informative and helpful, and that we were able to respond quickly to your online inquiry. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

The experience with express solicitors…

The experience with express solicitors was great and I felt heard and supported

29 July 2026
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Reply from Express Solicitors

We are so pleased to hear that you felt heard and supported throughout your experience with us. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Very polite

Very polite, sympathetic and quick response in taking my case.

29 July 2026
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Reply from Express Solicitors

We are glad our team provided a polite, sympathetic, and quick response when handling your case. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

My experience with the company was…

My experience with the company was exceptionally fantastic, with a friendly and knowledgable demeanour which was both refreshing and knowledgeable.

27 July 2026
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Reply from Express Solicitors

We're so pleased to hear that your experience with us was fantastic and that you found our team to be friendly and knowledgeable. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars

Caroline and her team helped me with 2…

Caroline and her team helped me with 2 claims, she was very patient and listened intently and always had the time. She was understanding in how I felt and guided me the whole way through the process. I was kept informed every step of the way, Caroline answered all my questions no matter how small and I always felt like she went above and beyond.

29 July 2026
Unprompted review
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Reply from Express Solicitors

We are so pleased to hear about your positive experience and that you felt well-supported and informed throughout the claims process. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 5 out of 5 stars
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Reply from Express Solicitors

We appreciate your feedback and are so glad you found our team to be helpful and not at all pushy. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

Rated 4 out of 5 stars

New Case experience

After an initial call setting out how my claim would be handled, i received e-mail documents that made it complex. Thankfully one of the team then set it out very simply in an e-mail. My one suggestion would be to review what is sent out (accepting some of this may be legal obligations).

28 July 2026
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Reply from Express Solicitors

We appreciate you sharing your experience and providing valuable feedback. Should you require any assistance in the future, please do not hesitate to contact our offices on 01619044660.

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