Express Car Rent Armenia Reviews 

“I had an outstanding experience with this car rental service! The booking process was very easy, the staff were friendly and professional, and the car was in perfect condition. Pickup and drop-off were fast and smooth with no delays. I highly recommend them to anyone visiting Armenia — great value, great service, and a truly stress-free rental!”

I will break down everything that went wrong during our rental, it is long but needed:

1- We arrived at the airport, had the reservation for 9:30pm. They texted us on whastapp that the car was not ready yet, and we could either walk to their agency (outside the airport) or they could bring it to us. We explained we did not have wifi, we asked to not send us voice messages because they would not download, but they kept sending them anyway. It was nighttime, cold, and we had heavy luggage so we asked for them to pick us up. They came way later than the reservation time, they arrived after 9:45pm.

2- The "agency" is a very creepy and dark office in the middle of a parking lot where they wash the cars. We had to wait quite a long time for them to finish another rental, and once they started with ours, the problems began.
We had made the reservation trough their website, which automatically sends an email with the details, price breakdown and total price. Turns out the total price the company had calculated was wrong, and they wanted us to pay over 100usd more than what the email said. We obviously explained that it was not fair, and if their system made a mistake, that was not our fault. The guy at the desk ASHTON tried to help us, and called the manager GRIGOR. When we tried to talk to him, he was disrespectful, rude, and a total disaster. He yelled at us, did not hear us or let us speak. He kept saying the only options were: A. we paid the new price, or B. we cancelled the rental. It was 11pm on a tuesday, and the rental allowed us to cross the border to Georgia and return it there, therefore, it was not realistic for us to cancel the rental and find a new one. They would not have time to do the permit to let us cross to Georgia anyway.
GRIGOR insinuated we had "faked" the email, which we had printed out, and asked for us to forward him the email. We looked for it on our laptop and forwarded it, but he would still not recognize the company's mistake.
After arguing and waiting in the small office for about 45 minutes, we asked ASHTON what was going on. He tried to help, he bought us a coffee and said he did not think they would come up with a solution. We ended up accepting the new price, and negotiating with ASHTON that the insurance for the windshield and crystals would be free. ASHTON said he would do that, and if the managers did not accept it, he would cover it out of pocket. He also said that when we cross the border to Georgia, the georgian insurance would be paid in advanced bt GRIGOR.

3- The car was not in good conditions. It was scratched ALL OVER. They took videos of it, which is ridiculous given the amount of scratches it had. The engine light was turned on, supposedly because the last client had not filled it with the correct gas... the engine made a weird noise... it was not a good car.

4- They said we had to wash the car before returning it. Just ridiculous. Never heard of any serious agency asking that!!!!!

5- The day of the return, we had to meet up with another guy outside the Tblisi Airport (in Georgia). Again, no office inside the airport. He checked the car, and even asked to see the video that was taken when we picked it up. Again, just funny given the conditions the car was in. Then, he said we needed to pay for the Georgia insurance (which we were told GRIGOR would pay for). We obviously said no, and had to explain the situation and even talk on the phone to the manager in Georgia. Again, terrible customer service. They finally understood and at least we did not have to pay for it.

Our experience was TERRIBLE. This agency is horrible, with very poor organization and communication, cars in bad conditions, and some very bad employes (not Ashton).

I would NEVER recommend renting from them. It was a nightmare very stressful.

RENT FROM A SERIOUS COMPANY LIKE AVIS, BUDGET, HERTZ, ETC!!!!!!!

Im from dubai and My experience with Express Rent a car was amazing and i would suggest for people who are going for vacation. I would like to really appreciate the support provided by Karen.
Thank you for the support Karen

I had a great experience with the Express Car Rent Armenia. I have rented cars here for 4 times already. Managers are always nice, cars are clean and in a perfect working condition. This time I accidentaly damaged the car and everything was coverd by insurance without any questions.

I had a fantastic experience with Express Car Rental! The entire process was smooth and hassle-free — from the easy booking to the quick pickup and drop-off service. Their coordination was truly impressive, and the team was always available whenever support was needed.

The car was in excellent condition, clean, and well-maintained, making the drive comfortable and worry-free. I also really appreciated the flexibility — pickup from the city and drop-off at the airport made my travel so convenient.

Highly recommended for anyone looking for reliable service, well-kept cars, and great customer support. Express Car Rental truly delivers on every promise!

I rented a Nissan Sentra 2020 from this company and it turned out to be the worst rental experience I’ve ever had. On the way to Georgia we discovered by ourselves that the brake pads were completely worn out – the car gave no warning light or signal at all. When we finally managed to check it at a repair shop, the mechanics told us that the brakes could have completely failed at any moment, which means our lives were literally at risk.

We lost 4 hours stuck in Vanadzor because no shop had the right parts, and later the car also showed an engine error while we were driving back to Armenia , adding even more stress to an already unsafe situation.

To make things worse, the company at first refused to offer any compensation. Only after I insisted did they finally return just 20€, which is ridiculous considering the danger and the wasted time.

This proves that the company does not maintain or properly check their cars before renting them out, and they also fail to take responsibility afterwards. Driving a car in this condition is not just inconvenient – it is dangerous and unacceptable. I strongly advise against renting from this company.

All good , good people , good cars , good service

The process was easy. The owner was very nice and you can pick up the car in the city and drop it in the airport. Very convenient.

We are satisfied with the company. The process was smooth and without complications. We rented a Mazda CX30 and go around Armenia without problem (with respect to previous useing). What we agreed at the beginning was valid

Rented a car for the first time in principle and was very worried about the reliability of the company.
I was guided by reviews, prices and the ability to drive a vehicle with less than 2-3 years of experience
We booked a Nissan Versa (or similar), they upgraded us to a Nissan X-trail. We were very pleased with the use of the car
On site they showed everything, explained, answered questions. It is convenient that the employees speak excellent Russian
Overall, I was 100% satisfied with the service. I recommend

Excellent service 👏 ,
Mr. Ascot and the manager how received the car from me super gentle. And all the team

Very fast service! No paper work. Modern cars in good condition by a nice price. I prerented a Mazda cx-30 but later for me give bigger Hyundai santa-fe but with same price.

Amazing service from start to finish! Even when we had an oil issue far from the city, the emergency team reacted instantly, guided us, sent help, and solved everything quickly. What could have been stressful turned into a magical experience — we truly felt at home away from home. Don’t think twice, rent here!

I rented a VW polo for a road trip through Armenia, but it wasn’t available at the time so I got Mazda 3 sedan and it was an excellent experience from start to finish. The car was delivered on time and fully cleaned.

The car was like new, extremely comfortable, and equipped with advanced features like Android Auto, Apple CarPlay, lane keep assist etc.

Very fast rental process. Hovhaness - Express Car representative was really helpful. Thank you

They were always very attentive and communicative. Great experience and good car (mazda).

Super car rental! Fast uncomplicated processing, friendly helpful staff, 100% recommendation!

Очень понравилось, большое спасибо! Всё быстро и удобно!

Prompt and efficient servise without any hidden charges. The safety deposit was returned within minutes of returning the car.

I would recommend this car rental only because of helpful people who are just doing their job. Now, to why i highly DO NOT recommend this car rental is due to the following reasons:

1) we got a full insurance and were told "that this pretty much covers anything" - it does not cover windows or tires and wheels.

2) They did not have the document for crossing to Gerogia border ready as we requested the car and papers the same day. This is our fault, but they promised to send us the documents via email. We had to remind them at the border of Georgia to get the documents. We got them relatively fast after, but got a 2h delay due to that at the border.

3) MOST IMPORTANT: 0/5 star rating issue in my opinion:
We believe that we were given a damaged and potentially dangerous car - Why? The rims were flattened in multiple places. Now one could argue that we could have damaged them ourselves, but we belive that such damagewould put us into a dangerous situation and we would stopped driving immediately. When we reported the damage we had driven roughly 500-600km in Armenia to Georgia.
So how did this happen? - we found out about the issue in Georgia, when the tire pressure indicator turned on and we noticed a bubble. We immediately reported the issue and got instructions on what to do. We drove to the mechanics and just wanted to change the tires. While changing the tires, the mechanics and us (me and my wife) were very surpised to see flattened rims. The whole process of finding the correct tires and a service close by took us roughly 5 hours.
When returning the car we asked if cars are checked after every rent - they said "Yes they are".
I asked for a proof for these kind of check routines, but apparently this procedure "IS NOT DOCUMENTED" - according to one of their employees.
We also found out that one of the employees caused a huge damage on the side of the front wheel. It looks exactly as they had driven over a deep hole and probably broke the front right rim.

Letting you all know - that this kind of damage is invisible for any tourist who rents the car as you cannot see inside the rim.

4) We were stopped by the Armenian police total of 4 times in 2 days, since the car we drove had an open police ticket/penalty. Every time we lost ~20m talking with the police, them trying to figure out how to proceed. We did not get a ticket ourselves during those encounters as we were driving within speed limit and according to the law.
Additionally: when crossing the border, the border guard informed us that there is also an active ticket on the car by another driver in Georgia - Great!

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Our loss: In general we spend roughly 220 euros changing 2 front tires (as they only sell two at the same time), fixed both front wheel rims which cost about 90 euros as the mechanic said it's dangerous to drive with those rims in the current condition, lost 2 hotels as we were not able to get to our destination - another 300 euros and had to rebook 2 new hotels which was roughly 250 euros. Fortunately the hotels we did not reach were reimbursed by our personal insurance.
Total loss of time behind border and fixing the car was 1 day time (or 8-10 hours of light time) as driving in the dark in a non highway is dangerous in Armenia/Gerogia due to potholes.

My summary is that they might rent you damaged cars without you knowing it. Through out the whole process both parties (me and the car rental company) were civil, except i was not happy about not receiving anything back from FULL insurance. Nevertheless we did not use any slurs or faul language.
I highly recommend any other international car rental companies as their insurance could cover tires and glass. Also they probably/hopefully check their cars periodically.

Additional if the company tries to say something bad about us: We received a speeding ticket (from a camera) in Tbilisi which we paid today immediately after receiving the receipt.

We posted this review not because we lost time and money, but to keep you all safe on the road. Thanks!

Excellent car rental service in Yerevan. I easily and simply booked the car through the website and paid the advance payment. The contract was immediately sent to the post office for review. The car was brought on time and where I needed it. The car was clean and in good condition with a low mileage. All employees of this service are very pleasant and polite! I can safely advise this service if you need a car without pitfalls and problems!