Quick and easy to use. Response from leander was speedy. Only issue was the leander dispute being given a secure rate increased it ever so slightly. Used previously and find information on site usefu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
Prompt response from Experian via email. Hope problem is resolved in next 7 days. Only concern was, no contact phone number to contact.
Company replied
Good to get updates on my credit score. Not happy about paying a subscription to view reasons for change or tips on improving said credit score
Company replied
Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.8
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Have used Experian on & off
Have used Experian on & off over several years. It is a very good way to mange your finance’s, but alerting you to connections to others & been able to update them. Security locking your account & the dark web. There are different levels of access & easy to change. At least try it.
3 August 2026
Reply from Experian
Hello Jay,
Thank you for sharing your experience.
I'm pleased to hear that you've found Experian helpful in managing your finances and keeping track of your credit information over the years. It's great to know that the security features and alerts have been valuable to you. I appreciate you taking the time to leave a review and share your recommendation.
Thanks,
Dawid
He was excellent
He was excellent
Answering all my questions
Polite
Efficient
And explained what he was doing all the way through
3 August 2026
Reply from Experian
Hello Stephen,
Thank you for taking the time to leave a review.
I'm delighted to hear that the support you received was excellent, with all of your questions answered clearly and thoroughly.
It's great to know that the agent was polite, efficient, and kept you informed throughout the process by explaining what was happening every step of the way. I highly appreciate you sharing your experience and your kind comments.
Thanks,
Dawid
Loan explained …
My query was explained very well the agent was very helpful and gave me a phone no
3 August 2026
Reply from Experian
Hello Linda,
Thank you for your feedback.
I'm pleased to hear that your query was explained clearly and that the agent was helpful in assisting you.
It's great to know that the additional contact information provided was useful. I appreciate you taking the time to share your experience.
Thanks,
Dawid
Very helpful company to deal with and…
Very helpful company to deal with and all the tools you need at your disposal to keep track and help build your credit score.
Used this company for years now and would never change.
Big thanks to everyone at the company.
3 August 2026
Reply from Experian
Hello Jason,
Thank you for taking the time to share your experience.
I'm delighted to hear that you've found Experian helpful over the years and that the tools available have supported you in keeping track of and building your credit score.
It's great to know that you've continued to trust the service and wouldn't consider changing. I really appreciate your loyalty and your kind words, and I'll be sure to pass on your thanks to the team.
Kind regards,
Dawid
The company allows you to make an…
The company allows you to make an informed decision about your financial commitments. Easy to navigate. Also keeping track of your record of existing borrowing.
3 August 2026
Reply from Experian
Hello Debbie,
Thank you for sharing your experience. I'm pleased to hear that you find the service easy to navigate and useful for keeping track of your existing borrowing.
It's great to know that the information provided helps you make informed decisions about your financial commitments. I appreciate you taking the time to leave a review.
Thanks,
Dawid
It's good for keeping me informed about…
It's good for keeping me informed about things I need to know
The only things I don't like is the price I'd have to pay per month to become a full member It's far too much to pay so I find this very disappointing it's the only thing that's stopping me from becoming a full member it needs to be at least half of what is being charged now
3 August 2026
Reply from Experian
Hi Philip,
It's great to hear that you've found the service useful for keeping you informed and up to date with your credit information.
I can also understand your comments about the cost of a full membership. We appreciate that customers have different budgets, and what feels like good value to one person may not feel affordable to another. It's understandable that the subscription price would be a deciding factor when considering whether to upgrade.
We're grateful you've taken the time to share both the positives and the areas where you feel we could do better.
Best wishes,
Stefan.
Very helpful
3 August 2026
Reply from Experian
Hello Gillian,
Thank you for your feedback. I'm pleased to hear that you found the support helpful. I appreciate you taking the time to leave a review and share your experience.
Kind regards,
Dawid
Very straightforward and I’m prompted…
Very straightforward and I’m prompted with any changes
31 July 2026
Reply from Experian
Hello John,
Thank you for your feedback.
I'm pleased to hear that you find the service straightforward to use and that the regular updates help keep you informed of any changes. I appreciate you taking the time to share your experience.
Thanks,
Dawid
Reply from Experian
Hello Gabriel,
Thank you for taking the time to leave a review.
I'm pleased to hear that you received prompt communication and appreciate you sharing your experience.
Kind regards,
Dawid
Reply from Experian
Hello Suzanne,
Thank you for your feedback. I'm pleased to hear that the assistant was helpful and provided constructive advice.
I appreciate you taking the time to share your experience and your kind comments.
Thanks,
Dawid
Knowledgable and friendly
Incredibly helpful and put my mind at ease regarding a query about credit checks.
3 August 2026
Reply from Experian
Hello,
Thank you for taking the time to leave a review.
I'm pleased to hear that the support you received was incredibly helpful and that it put your mind at ease regarding your credit check query.
I appreciate you sharing your experience and your kind comments.
Thanks,
Dawid
Reply from Experian
Hello Aleasha,
Thank you for sharing your experience.
I'm pleased to hear that you received a response in less than 24 hours and that you were happy with the service provided.
I appreciate you taking the time to leave a review and share your kind comments.
Thanks,
Dawid
Reply from Experian
Hi Mahmoud,
It's fantastic to hear that you've had such a positive experience with us.
We're delighted that you found both the service and communication to be amazing. Providing clear, timely support is something we strive for, so it's great to know we've delivered that for you.
We really appreciate you sharing your experience.
Thanks,
Stefan.
Great service
Tara was very professional and knowledgeable. Customer Service was outstanding, thank you Tara.
3 August 2026
Reply from Experian
Hi Heather,
It's fantastic to hear about the service you received from Tara.
We're delighted that you found her professional and knowledgeable, and it's wonderful to know that the customer service provided stood out for all the right reasons. Feedback like this is always appreciated and will mean a lot to Tara and the wider team.
Thank you for sharing your experience with us.
Kind regards,
Stefan.
Very quick response and conclusion
Quick response and explained the process of my enquiry in double quick time thankyou
3 August 2026
Reply from Experian
Hi Paul,
It's great to hear that you had a positive experience with us.
I'm pleased we were able to respond quickly and explain the process clearly for you. We know that understanding what happens next can make a real difference, so it's lovely to hear you found the information helpful.
Thanks for sharing your feedback with us.
Best wishes,
Stefan.
I cannot understand why my rating went…
I cannot understand why my rating went down a few months ago when nothing has changed . When i asked you could not tell me why
1 January 2026
Reply from Experian
Hi Joanne,
I'm sorry to hear you've been left feeling confused by the change to your score.
I can understand why this would be frustrating, especially if nothing has changed from your perspective and you were hoping for a clear explanation. When you monitor your score regularly, it's natural to want to know exactly what's caused it to move.
While changes to your score are usually linked to information held on your credit report, I appreciate that's not much help if you're unable to identify what has changed or why the score has been affected. Depending on the type of membership you have, some additional details, including factors that may have influenced a score change, may not be available within your account.
Thank you for sharing your feedback. We understand how important it is for customers to have confidence in the information they're seeing.
Best wishes,
Stefan.
Thank you Agent was helpful whilst…
Thank you Agent was helpful whilst getting this matter resolved
1 August 2026
Reply from Experian
Hi Adaugo,
It's wonderful to hear that your matter was resolved and that the agent was able to support you along the way.
We know how important it is to have someone helpful guiding you through the process, so it's great to hear that your experience was a positive one.
We really appreciate you sharing your feedback with us.
All the best,
Stefan.
Reply from Experian
Hi Denis,
It's great to hear that you've had a positive experience with us.
We're pleased that you've found the service helpful and that we've been able to provide the support you needed. Feedback like this is always appreciated by the team.
Thanks for sharing your experience with us.
Kind regards,
Stefan.
Reply from Experian
Hi Cheryl,
It's great to hear that you found it easy to find a product that suited your needs.
We work hard to make it simple for customers to compare their options and make informed decisions, so it's lovely to know you've had a positive experience.
Thanks for sharing your feedback with us.
Best wishes,
Stefan.
Experian can restore your credit rating
My house burnt down in Sept 2025 and I had a deal with a ccard company to pay off x amount a month and instead of acknowledging it. They told Experian I defaulted every month. Experian contacts the companies for you. To rectify the problem
1 August 2026
Reply from Experian
Hi Henk,
I'm sorry to hear about the circumstances you've been through. Dealing with the aftermath of a house fire is difficult enough without then having concerns about how an account is being reported on your credit report.
I can understand how frustrating it must have been if you had agreed a payment arrangement with the credit card company but were still seeing negative information being recorded. That said, I'm pleased to hear that we were able to contact the company on your behalf to help investigate the issue.
We appreciate you sharing your experience and are glad we could assist in getting the matter looked into.
Best wishes,
Stefan.
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