Quick and easy to use. Response from leander was speedy. Only issue was the leander dispute being given a secure rate increased it ever so slightly. Used previously and find information on site usefu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
Prompt response from Experian via email. Hope problem is resolved in next 7 days. Only concern was, no contact phone number to contact.
Company replied
Good to get updates on my credit score. Not happy about paying a subscription to view reasons for change or tips on improving said credit score
Company replied
Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.8
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Experian is excellent to use really and…
Experian is excellent to use really and informative great for keeping track of your credit score and personal information really excellent app
30 July 2026
Reply from Experian
Hello Christopher,
Thanks for taking the time to share your positive experience. I'm delighted to hear you find our services informative and that you think our app is excellent. Your comments are greatly appreciated.
Thanks,
Dawid
Prompt response from Experian via…
Prompt response from Experian via email. Hope problem is resolved in next 7 days.
Only concern was, no contact phone number to contact.
30 July 2026
Reply from Experian
Hello Joe,
Thank you for your feedback. I'm pleased to hear that you received a prompt response to your email enquiry. I hope the issue is resolved for you soon. I also appreciate your comments regarding the lack of a contact phone number, as feedback like this helps identify areas where the customer experience can be improved. Thank you for taking the time to share your experience.
Kind regards,
Dawid
Fast and efficient answer to my…
Fast and efficient answer to my questions. Left me feeling relaxed and in control.
30 July 2026
Reply from Experian
Hello Mr Hardy,
Thank you for your feedback. I'm pleased to hear that you received a fast and efficient response to your questions. It's great to know that the support provided left you feeling relaxed and in control. I appreciate you taking the time to share your experience.
Thanks,
Dawid
Takes forever to update your details.
Takes forever to update your details.
30 July 2026
Unprompted review
Reply from Experian
Hi Vasi,
I'm sorry to hear you're disappointed with how long updates are taking to appear on your report.
I can appreciate how frustrating it is when you're waiting to see changes reflected, especially if you've recently updated information or settled an account.
We rely on lenders and other data providers to send us updated information, and these updates are typically provided every 6 to 8 weeks. Depending on your membership type, your credit report and score may also only refresh every 30 days, which can sometimes mean changes aren't visible straight away.
Thank you for taking the time to share your feedback.
Best wishes,
Stefan.
My experience
Very efficient customer service team understand your needs. The app itself is very easy to use and understand.
30 July 2026
Reply from Experian
Hello Daina,
Thank you for your positive review. I'm delighted to hear that you found our customer service team efficient and understanding of your needs. It's also great to know that you find the app easy to use and understand. I greatly appreciate you taking the time to share your experience.
Thanks,
Dawid
No phone access to customer services…
I wanted to contact Experian and was given an 0800 number for Customer Services, however it transpires that you cannot speak to them now unless you pay £14.99 a month.
I signed up for this service and was then able to ring and speak to an Agent….he was very helpful and answered the question I had in a courteous and professional manner.
It seems a bit naughty to have enlist as a full member to speak to someone.
30 July 2026
Reply from Experian
Hi Keith,
Thank you for taking the time to share your feedback.
I can understand your concerns. While I'm pleased to hear that the agent you spoke with was able to answer your question and provided helpful service, I appreciate why you may have been frustrated to discover that telephone support is available as part of our CreditExpert membership.
CreditExpert includes a range of additional features and benefits, including access to our telephone support team. However, I understand your view that needing a paid membership to speak to someone directly may not feel right, particularly when you only needed help with a specific query.
I'm glad that, once you were able to get through, your experience with our agent was a positive one.
Thank you again for sharing your thoughts.
Kind regards,
Stefan.
Helpfulness
Very helpful and provides great guidance and suggestions that could help in future decisions- keeps me advised on regular basis of any changes to my credit rating
30 July 2026
Reply from Experian
Hello Mr Blyghton,
Thank you for your feedback. I'm pleased to hear that you've found the service helpful and that the guidance and suggestions provided have been useful in supporting your future financial decisions. It's also great to know that the regular updates help you stay informed about changes to your credit score. I appreciate you taking the time to share your experience.
Thanks,
Dawid
Excellent offers and very quick
30 July 2026
Reply from Experian
Hello William,
Thanks for taking the time to leave a 5 star review. I'm glad to hear you find our Comparison Tool quick to use and that you're satisfied with the offers. Your comments are greatly appreciated.
Kind regards,
Dawid
Unhelpful
Experian customer services are very unhelpful and repeatedly send the same macro, never addressing the actual query.
A creditor had issued a correction on my credit report, to which they said would take a few days for Experian to update. After a few days I contacted Experian to ask if they had received it - apparently the hardest question ever for them to answer.
They kept responding over what my last update was, I asked for simple clarification - was this the update or was this the correction - same macro, no new information. Submitted a complaint - no response - just a request to review them on trustpilot.
You can call them, but only if you subscribe to their service, which is £14.99 a month.
To put customer service behind a paywall is diabolical - this is surely a regulation breach.
I asked them to call me 5 times, when they’ve FINALLY replied they said they will pass it to someone who will be in touch in 5 days. Absolutely ridiculous.
30 July 2026
Reply from Experian
Hi Tom,
I'm sorry to hear you've been disappointed with the support you've received.
I can understand how frustrating it would be if you felt your questions weren't being answered directly and that you were receiving the same information repeatedly when you were looking for a clear update on your specific query.
Having looked into your account, I can see there is currently an open case which is being investigated. Once our review has been completed and we have an outcome, we'll be in touch with you directly to update you.
I also appreciate your comments regarding communication and contact options. It's disappointing to hear that the experience hasn't met your expectations.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Reply from Experian
Hi Soufiane,
I'm sorry to see that you've been left with such a negative impression of us.
We understand how frustrating it can be when an experience doesn't meet your expectations, and we're sorry to hear that you feel this way.
Thank you for taking the time to leave your feedback.
Kind regards,
Stefan.
My experience have been great!!
30 July 2026
Reply from Experian
Hello Fred,
Thank you for your feedback. I'm pleased to hear that you've had a great experience. I appreciate you taking the time to share your review and your kind comments.
Kind regards,
Dawid
Helping me to rebuild my credit fair…
Helping me to rebuild my credit fair and fast and helps me keep track of my spending and gives me advice.
29 July 2026
Reply from Experian
Hello, Neil.
Thank you for sharing your experience with us.
We're so happy to hear that our service is helping you rebuild your credit quickly and effectively.
Thanks, Stuart.
Easy to access and use.
30 July 2026
Reply from Experian
Hello, John.
It's great to hear that you found it both easy to access and simple to use.
We always aim for an easy to use experience, especially for a topic like ours, so your feedback is greatly appreciated.
Thanks, Stuart.
File entry disagreement
I disagreed with an entry on my file regarding missed payment, reported this and it was duly investigated and resolved and given advice on other entries I could add to my file.
15 July 2026
Reply from Experian
Hello, Mary.
Thank you for taking the time to leave your review.
It's great to hear that we could help resolve the issue with your Experian Credit Report and that our team was able to assist you effectively.
Thanks, Stuart.
Too many notifications and also…
Too many notifications and also expensive subscription and cants see full report without paying them
29 July 2026
Reply from Experian
Hi Sajawal,
I'm sorry to hear you feel this way.
I can understand how receiving frequent notifications can become frustrating, especially if you don't find them useful. If you'd prefer fewer updates, you can manage the notifications you receive through your account settings and adjust them to suit your preferences.
I also appreciate your comments regarding the cost of a subscription. While some features are included with our paid memberships, you can still access your Experian credit report and score free of charge with a free Experian account. Our paid memberships are entirely optional and may not be the right fit for everyone.
You can also request a free Statutory Credit Report from our website at any time.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
I was very impressed with the speed of…
I was very impressed with the speed of the reply and the explanation which made it easy for me to know what was needed to be done by me. Even gave me the phone number to contact the 3rd party which was very helpful.
20 July 2026
Reply from Experian
Hello Tracy,
Thank you for your feedback. I'm pleased to hear that you received a prompt response and a clear explanation of what was needed. It's great to know that providing the third party's contact details helped make the process easier for you. I appreciate you taking the time to share your experience.
Thanks,
Dawid
My call handler was excellent
My call handler was excellent. Clear communication and clearly cared about his job and resolving my issue.
I don't remember his name but he should definitely get a praise and some kind of bonus
24 July 2026
Reply from Experian
Hello Sundeep,
Thank you very much for sharing the positive experience you had with one of our phone agents.
I'm delighted to hear that the support you received was helpful and that your issue was resolved with clear communication throughout. It's especially great to know that your call handler made such a positive impression through their care and professionalism, I'll be sure to pass the kind comments to them.
Thanks,
Dawid
Loan searches made easy and quick
29 July 2026
Reply from Experian
Hello Julie,
Thanks for your 5 star review. I'm glad to hear you find using our Comparison Tool quick and easy.
Thanks,
Dawid
Reply from Experian
Hello, Hugh.
Thank you for your five-star review!
Providing a positive experience with our customers means a lot to us, so it's great to hear of your experience.
Thanks, Claire.
Excellent advisors!!!
Dominika sent me a great email about resolution of my credit problem. She was thorough, explained really well, clearly knowledgable and really nice! All of your advisers are without fail really excellent, I’m so grateful for everyone’s help. Customer advisors second to none! So impressive🙏🏼😊
21 July 2026
Reply from Experian
Hello, Kareen.
I'm glad your issue has been resolved.
I will make sure to pass on your feedback to our agent. Thank you for such a glowing review of our amazing staff. We're proud of the customer care they provide for all of our customers.
Have an amazing day, Claire.
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