Quick and easy to use. Response from leander was speedy. Only issue was the leander dispute being given a secure rate increased it ever so slightly. Used previously and find information on site usefu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
Prompt response from Experian via email. Hope problem is resolved in next 7 days. Only concern was, no contact phone number to contact.
Company replied
Good to get updates on my credit score. Not happy about paying a subscription to view reasons for change or tips on improving said credit score
Company replied
Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.8
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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One stop shop for your financial health…
One stop shop for your financial health check and experian provides the best analysis monthly.
3 August 2026
Reply from Experian
Hello, Chuks. So good to know that our service is helpful you keep on top of your financial health. We’re really happy that you shared this feedback with us! Thanks, Neil.
Thanks, .
Reply from Experian
Hello, this is good to know! We appreciate you trying our service and sharing your positive experience! Thanks, Neil.
Reply from Experian
Hello, Ram. What a great review! We're really pleased you like the service! Thanks, Neil.
Helpful Advice
Clear and simple instructions on what loans, credit cards are available without effecting my credit rating.
Over advice on what is effecting my credit rating andhow to fix it.
5 August 2026
Reply from Experian
Hello, David. Thanks for trying our comparison service we really appreciate your feedback and wish you all the best in your continuing credit journey! Thanks, Neil.
Positive actions
I wish to raise a formal complaint regarding the apparent delay in updating my credit information following the early repayment/settlement of my account.
I find it concerning that lenders appear to be able to record late payments, arrears and other negative information against a customer’s credit file promptly, yet when an account is paid off early or a balance is settled, the corresponding positive information does not appear to be processed with the same level of urgency. Raising concerns and complaints should not take a month
4 August 2026
Reply from Experian
Hi Terence,
I'm sorry to hear you're disappointed with the time it's taking for your credit report to be updated.
I can understand why this feels frustrating, especially when negative information can seem to appear quickly, while updates reflecting a settled or repaid account don't always appear as soon as you'd expect.
We don't control when lenders send us updates. In most cases, lenders provide updated account information on a regular reporting cycle, and we typically receive these updates every 6 to 8 weeks. Once we receive updated information from a lender, we'll update your credit report accordingly.
I've also raised your complaint with the appropriate team, and they'll be in touch with you shortly.
Thank you for taking the time to share your concerns.
Kind regards,
Stefan.
Please improve my credit score
They emailed asking for a review. Hoping this helps my score go up.
4 August 2026
Reply from Experian
Hi George,
Thanks for sharing your review.
I hate to be the bearer of bad news, but neither having an Experian membership nor leaving us a review will give your credit score a boost!
That said, if you're looking to improve your Experian score, you'll find plenty of information, tips and guidance within the app and on our website to help you understand the factors that can affect it.
We appreciate you taking the time to leave your feedback, and hopefully your score heads in the right direction for all the right reasons!
Take care,
Stefan.
Waste of Money
Quite why anyone would pay for information that is freely available elsewhere, is a mystery to me.
4 August 2026
Reply from Experian
Hi,
I'm sorry to hear you feel this way.
I can understand your point of view, especially if you've found similar information available through other services and don't feel there's enough value in paying for additional features.
You can access your Experian credit report and score through a free Experian account, while our paid memberships offer extra tools and services that some customers may find useful. We appreciate that those additional features won't be the right fit for everyone.
Thank you for sharing your feedback.
Kind regards,
Stefan.
The lady i spoke to was very helpful…
The lady i spoke to was very helpful and couldnt do more to help me.
4 August 2026
Reply from Experian
Hello, David.
Thank you so much for taking the time to leave your review.
We're love to hear that you received such kind and helpful assistance from our team.
Our team works hard to provide excellent support, and it's always great to know that our efforts are being seen.
Thanks, Stuart.
Excellent service clear information…
Excellent service clear information given total breath of fresh air in today’s climate thank you
4 August 2026
Reply from Experian
Hello, Christine.
Thank you for sharing your positive 5-star experience with us.
We are so pleased to hear that you found our service to be excellent and that the information provided was clear.
Thanks, Stuart.
limited without paid subscription
The app sends you notifications of changes - like "a new hard search", but when you go into the app it will not show you without a paid subscription. So really playing on people's fears rather than being useful.
The best thing is to turn off all notifications and then periodically open the app and view your full free report to see if there is any changes. Two stars because being able to view your full report from within the app is far easier than the web version where you apply and they send a code before you can view.
4 August 2026
Reply from Experian
Hi Nic,
I'm sorry to hear you feel this way.
I can understand why receiving a notification about a change to your credit report, only to find that the information you're looking for isn't immediately available to you, could be frustrating.
You can access your Experian credit report and score through a free Experian account, and we appreciate your feedback regarding how information is presented within the app. We understand that customers want to clearly understand what's changed on their report and why they've received a notification.
It's good to hear that you've found the app an easier way to access your credit report compared with requesting a statutory report, and we appreciate you taking the time to share both the positives and the areas where you feel we could do better.
Kind regards,
Stefan.
Poor experience
I shouldn't have to pay, use the mobile app or jump through hoops to get a 'statutory report'.
It's my data!
4 August 2026
Reply from Experian
Hi Huw,
I'm sorry to hear you've had a poor experience.
I can understand your frustration. When the information relates to you, it's understandable to feel that accessing it should be as straightforward as possible.
You can access your Experian credit report and score through a free Experian account, and you're also entitled to request a statutory credit report free of charge. That said, I appreciate your feedback regarding the process and that you feel it involves more steps than it should.
Thank you for sharing your thoughts with us.
Kind regards,
Stefan.
I’m very happy for Experian because all…
I’m very happy for Experian because all time is try to help me when I’m doing somethings wrong’s thank you so Mach Experian 💯📊↗️
4 August 2026
Reply from Experian
Hello, Danut.
Thank you for your five-star review!
It's amazing to hear you've found us so useful. At Experian, customer care is at the heart of everything we do, so its great to read your review of our services.
Thanks, Claire.
Experian are the best around…
I was helped by a few people who helped me out a correction in place. They were kind, to the point and answered every email and question I had politely and promptly.
I am happy to pay for my credit history to know it is safe and looked after.
1 August 2026
Reply from Experian
Hello, JP. What a fantastic review! Our team are always keen to help, so it's great to know that they have been able to assist. We're also pleased that you are finding the app gives you peace of mind in looking after your credit history. Thanks, Neil.
Reply from Experian
Hello, Kenneth. Thanks for your positive review, we appreciate you trying the service! Thanks, Neil.
Great straight advice
4 August 2026
Reply from Experian
Hello, Andy. Thanks for trying our app and for the great review! Glad you've found the advice helpful. Thanks, Neil.
Reply from Experian
Hello, Khalid. This is great to know! We appreciate you trying our service and sharing your positive experience! Thanks, Neil.
Reply from Experian
Hello, Thanks for your great review. Our team are always happy to help and we really appreciate your comments! Thanks, Neil.
Prompt attention
Prompt attention, my query was answered, and I understood the information.
4 August 2026
Reply from Experian
Hello, Joe. This is good to know! We appreciate you trying our service and sharing your positive experience! Thanks, Neil.
Reply from Experian
Hello, Liliana. We're glad to hear this. Thanks for your great review! Thanks, Neil.
Reply from Experian
Hello, Jason. Thanks for leaving such a positive review. So glad to hear that you’ve found the app helpful! Thanks, Neil.
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