I was/am the victim of fraud- as two accounts were opened in my name , without my knowledge. This led to some embarassment and concern, but Experians agents were quickly onto my issue and it appears... See more
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Review summary
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Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
Company replied
I have used Experian for a long time to keep an eye on my credit score. My score has fluctuate recently but shot up again today. So it's a good guide as to how markets and financial traits are moving.... See more
Company replied
My query/ question hasn't been cleared in full yet, and it took some time to get through to a real person. But the real person was helpful and went the extra mile to attempt to get the issue resolved
Company replied
Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.9
Great
6K reviews
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Lovely person to speak to but more info needed
The person I spoke to was lovely and was as helpful as they could be but I was provided information I already had access to and I was given 1 piece of information that wasn’t guaranteed to be correct. I appreciate Experian as a whole as I got my news via an email and wouldn’t have known otherwise.
6 August 2026
Reply from Experian
Hi Paul,
Thank you for taking the time to leave your feedback.
I'm pleased to hear that the colleague you spoke with was helpful and provided a positive experience. That said, I can understand your disappointment if most of the information provided was already available to you, and the additional information shared wasn't something that could be confirmed with certainty.
It's encouraging to hear that our email notification helped make you aware of the change in the first place, but I appreciate that you'd expect any follow-up contact to add further value and provide clear, reliable information.
Thank you again for sharing your experience. Feedback like yours helps us understand where we can improve the support and information we provide to our customers.
Kind regards,
Stefan.
Very good company that looks at all…
Very good company that looks at all aspects of your individual needs to come up with a tailor made package for you
3 August 2026
Reply from Experian
Hello, Taswar.
Thank you for taking the time to leave a review.
I'm glad you've found our service so useful!
Thanks, Claire.
Disappointing experience
Bit of a con, I keep getting emails saying that something has affected my credit score, sometimes positively sometimes not but when I log in to check what it is I’ve got to pay to find out what it is that’s affecting my credit score.
It seems a little strange because there’s nothing changed that would make a change in either direction that I’m aware of, so I’m concerned it’s something I don’t know about but I cannot find out with paying them extra.
6 August 2026
Unprompted review
Reply from Experian
Hi Daveytee,
I'm sorry to hear you feel this way.
I can understand why receiving notifications about changes to your credit score, only to feel unable to see what's caused them, would be frustrating. It's also understandable that you might be concerned if you're not aware of anything in your circumstances that would explain the changes.
Your credit score can change as information on your credit report is updated, even if there haven't been any obvious changes from your perspective. Depending on the type of membership you have, some of the additional detail around score changes may not be available within your account.
You can still access your Experian credit report and score through a free Experian account, and if you spot information you don't recognise, you can raise a query with us at no cost.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Very pleasant and easy to deal with…
Very pleasant and easy to deal with quick response very nice thank you
3 August 2026
Reply from Experian
Hello, John.
Thank you for taking the time to leave your lovely review. It's great to see that our team was able to help you out with this.
We appreciate you taking the time to leave your feedback.
Thanks, Stuart.
Reply from Experian
Hi Victor,
Thank you for sharing your feedback.
I can understand why you'd like to see your credit score refresh more often. When you're keeping a close eye on your credit report, waiting for updates can sometimes feel longer than expected.
We rely on lenders and other organisations to send us updated information, which is typically provided every 4 to 8 weeks. Depending on your membership type, your credit score and report may also refresh every 30 days, so recent changes may not be reflected straight away.
We appreciate your feedback and your suggestion.
Best wishes,
Stefan.
Very Helpful Service
Samantha whom I spoke too was very helpful, she managed to put my mind at ease and help me with my next move, cannot thank her and the Experian team more.
5 August 2026
Reply from Experian
Hello, John.
Thank you so much for taking the time to leave your wonderful review.
We're so pleased to hear that our colleague was able to put your mind at ease and assist you with your next steps.
It's wonderful to know you had such a great experience, I will make sure I pass it along to them.
Thanks, Stuart.
Absolutely great service
Absolutely great service , helped me figure out a sulution A star
6 August 2026
Reply from Experian
Hello, Chareen.
I'm delighted to hear about your experience, and thank you for taking the time to share your feedback.
It's great to know that your issue was resolved and that you received excellent service along the way. We're incredibly proud of our agents and the care they take when supporting our customers, so it's wonderful to hear that this was reflected in your experience.
Have a lovely day, Claire.
Reply from Experian
Hello.
Thank you for taking the time to leave a review.
It's great to hear you've found our Credit Score building advice helpful!
Thanks, Claire.
They was very helpful and very fast…
They was very helpful and very fast looking into things
6 August 2026
Reply from Experian
Hello, Matthew.
I'm glad you've found us so helpful!
We work hard to provide our customers with a five-star service, so it's great to hear your of your expeirence.
Thanks, Claire.
I find the arrogance and manner which…
I find the arrogance and manner which Experian are only a reporting agency for the multi national bullies and make excuse after excuse and trash people’s credit ratings because they think they can ! Well let me tell you Experian you can’t and I will sue you in a court of law as I’m doing this as we speak so I suggest you explain to the judge you bully boys .
6 August 2026
Reply from Experian
Hi John,
I'm sorry to hear how strongly you feel about your experience.
I can understand why you'd be frustrated if you feel your concerns haven't been properly addressed and that the information being reported doesn't reflect your circumstances.
Having looked into your account, I've personally sent you an email covering the points you've raised, along with the steps we've taken and the possible options available to you going forward. I hope this provides some additional clarity around your situation.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Your response to my email was very…
Your response to my email was very prompt and the agent took their time to review my case and also undertake some extra bits and pieces that I never requested or even knew about
6 August 2026
Reply from Experian
Hello, Leon.
Thank you for your wonderful 5-star review.
It's great to hear that our team provided such prompt assistance and took the initiative to go the extra mile for you. It's great to know we could offer such amazing support.
Thanks, Stuart.
Patience and listening skills of the…
Patience and listening skills of the staff that attended to me.
6 August 2026
Reply from Experian
Hello, Oluwatoyin.
Thank you for taking the time to leave your lovely review, we really do appreciate you taking the time to share your experience with us.
It's great to know our team was able to help you out when you got in touch with us recently.
Thanks, Stuart.
My score is WAY OFF ACCURATE !!
My score is WAY OFF ACCURATE !!! Can’t change it either
6 August 2026
Reply from Experian
Hi Marion,
I'm sorry to hear you're unhappy with your score.
I can understand why it would be frustrating if you feel the score you're seeing doesn't accurately reflect your circumstances, especially if you're unable to see changes you expect to be reflected straight away.
Your score is based on the information held in your credit report, and updates aren't made in real time. We rely on lenders and other organisations to send us updated information, which they typically do every 4 to 8 weeks. Depending on your membership type, your credit report and score may also only refresh every 30 days, so recent changes may not yet be visible within your account.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
I had a look to see what cards were for…but none available for me
I had a look to see what cards were for credit transfer and there was none i wanted to transfer some of my credit card to bring the interest down i am paying some £34 interest a month on this card but there was none
6 August 2026
Reply from Experian
Hi Stephen,
Thank you for sharing your feedback.
I can understand your disappointment. When you're looking for a balance transfer card to reduce the amount of interest you're paying each month, it can be frustrating if there aren't any suitable offers available.
The products shown are based on the information available at the time and the lender's eligibility criteria, so there may be occasions where no balance transfer offers are available, even when you're actively looking to reduce your borrowing costs.
I appreciate this wasn't the outcome you were hoping for, and thank you for taking the time to share your experience.
Best wishes,
Stefan.
I didn’t get my question answered. Neither I could get into credit card section apart from one and they turned it down since I am not not living in England/wales.I could not get into Loan Services Sec
I could access only one credit card Money Wellness who does not entertain Scottish customers. When I tried for Loan Section I could not enter at all , in other words it was a a Negative experience. I replied to their request/ entry form by detailing these failings by email , the reply was this is not read .
6 August 2026
Reply from Experian
Hi Krishna,
I'm sorry to hear you've had a negative experience.
I can understand how frustrating it would be if you were unable to access the products you were looking for, particularly when you then found that some options weren't available based on your location and you experienced difficulties accessing the loan section altogether.
I also appreciate your disappointment after taking the time to provide feedback by email, only to receive a response suggesting that mailbox wasn't monitored for replies.
Thank you for sharing your experience. Feedback like yours helps highlight where customers feel the journey could be clearer and more straightforward.
Kind regards,
Stefan.
Easy to use and very helpful.
6 August 2026
Reply from Experian
Hello Russell,
Thank you for your feedback. I'm pleased to hear that you found the service easy to use and very helpful. I appreciate you taking the time to leave a review and share your experience.
Thanks, Dawid
Bryan and the rest of the team have…
Bryan and the rest of the team have always demonstrated complete professionalism. I received help very quickly, and I am very grateful for your care.
6 August 2026
Reply from Experian
Hello Malgorzata,
Thank you for sharing your experience. I'm delighted to hear that Bryan and the rest of the team provided professional support and were able to help you quickly. It's wonderful to know that their care and assistance made a positive difference, and I really appreciate you taking the time to leave such kind feedback. I will pass your lovely comments onto Bryan.
Thanks,
Dawid
Reply from Experian
Hello,
Thank you for your review. I'm pleased to hear that you had a great experience and found the team professional throughout. I appreciate you taking the time to share your kind comments.
Thanks,
Dawid
Reply from Experian
Hello Angela,
Thank you for taking the time to leave a review. I'm pleased to hear that you found the support efficient and supportive. I appreciate you sharing your experience.
Kind regards,
Dawid
Excellent info and response.
6 August 2026
Reply from Experian
Hello Ibrahim,
Thank you for your kind comments. I'm pleased to hear that you received excellent information and a prompt response. I appreciate you taking the time to share your experience.
Kind regards,
Dawid
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