Quick and easy to use. Response from leander was speedy. Only issue was the leander dispute being given a secure rate increased it ever so slightly. Used previously and find information on site usefu... See more
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Contacted Experian after fraud activities linking to my other address (former rental property). Though no impact on my credit ratings because I have never lived there but Experian gave some good advic... See more
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Prompt response from Experian via email. Hope problem is resolved in next 7 days. Only concern was, no contact phone number to contact.
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Good to get updates on my credit score. Not happy about paying a subscription to view reasons for change or tips on improving said credit score
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Company details
- Credit Bureau
- Alternative Financial Service
- Credit Reporting Agency
- Online Marketplace
- Price Comparison Site
Written by the company
Check your credit report and score from Experian UK. Our free credit check provides your credit history and rating online.
Contact info
United Kingdom
- www.experian.co.uk
3.9
Great
6K reviews
Asks customers to review
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My score is WAY OFF ACCURATE !!
My score is WAY OFF ACCURATE !!! Can’t change it either
6 August 2026
Reply from Experian
Hi Marion,
I'm sorry to hear you're unhappy with your score.
I can understand why it would be frustrating if you feel the score you're seeing doesn't accurately reflect your circumstances, especially if you're unable to see changes you expect to be reflected straight away.
Your score is based on the information held in your credit report, and updates aren't made in real time. We rely on lenders and other organisations to send us updated information, which they typically do every 4 to 8 weeks. Depending on your membership type, your credit report and score may also only refresh every 30 days, so recent changes may not yet be visible within your account.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
I had a look to see what cards were for…but none available for me
I had a look to see what cards were for credit transfer and there was none i wanted to transfer some of my credit card to bring the interest down i am paying some £34 interest a month on this card but there was none
6 August 2026
Reply from Experian
Hi Stephen,
Thank you for sharing your feedback.
I can understand your disappointment. When you're looking for a balance transfer card to reduce the amount of interest you're paying each month, it can be frustrating if there aren't any suitable offers available.
The products shown are based on the information available at the time and the lender's eligibility criteria, so there may be occasions where no balance transfer offers are available, even when you're actively looking to reduce your borrowing costs.
I appreciate this wasn't the outcome you were hoping for, and thank you for taking the time to share your experience.
Best wishes,
Stefan.
I didn’t get my question answered. Neither I could get into credit card section apart from one and they turned it down since I am not not living in England/wales.I could not get into Loan Services Sec
I could access only one credit card Money Wellness who does not entertain Scottish customers. When I tried for Loan Section I could not enter at all , in other words it was a a Negative experience. I replied to their request/ entry form by detailing these failings by email , the reply was this is not read .
6 August 2026
Reply from Experian
Hi Krishna,
I'm sorry to hear you've had a negative experience.
I can understand how frustrating it would be if you were unable to access the products you were looking for, particularly when you then found that some options weren't available based on your location and you experienced difficulties accessing the loan section altogether.
I also appreciate your disappointment after taking the time to provide feedback by email, only to receive a response suggesting that mailbox wasn't monitored for replies.
Thank you for sharing your experience. Feedback like yours helps highlight where customers feel the journey could be clearer and more straightforward.
Kind regards,
Stefan.
Easy to use and very helpful.
6 August 2026
Reply from Experian
Hello Russell,
Thank you for your feedback. I'm pleased to hear that you found the service easy to use and very helpful. I appreciate you taking the time to leave a review and share your experience.
Thanks, Dawid
Bryan and the rest of the team have…
Bryan and the rest of the team have always demonstrated complete professionalism. I received help very quickly, and I am very grateful for your care.
6 August 2026
Reply from Experian
Hello Malgorzata,
Thank you for sharing your experience. I'm delighted to hear that Bryan and the rest of the team provided professional support and were able to help you quickly. It's wonderful to know that their care and assistance made a positive difference, and I really appreciate you taking the time to leave such kind feedback. I will pass your lovely comments onto Bryan.
Thanks,
Dawid
Reply from Experian
Hello,
Thank you for your review. I'm pleased to hear that you had a great experience and found the team professional throughout. I appreciate you taking the time to share your kind comments.
Thanks,
Dawid
Reply from Experian
Hello Angela,
Thank you for taking the time to leave a review. I'm pleased to hear that you found the support efficient and supportive. I appreciate you sharing your experience.
Kind regards,
Dawid
Excellent info and response.
6 August 2026
Reply from Experian
Hello Ibrahim,
Thank you for your kind comments. I'm pleased to hear that you received excellent information and a prompt response. I appreciate you taking the time to share your experience.
Kind regards,
Dawid
I got answers back straight away from…
I got answers back straight away from people who delt with my enquiries. Really good service
6 August 2026
Reply from Experian
Hello,
Thank you for your review. I'm pleased to hear that you received responses to your enquiries straight away and found the service really good. I appreciate you taking the time to share your experience and your kind comments.
Thanks,
Dawid
My credit score is free and gives me…
My credit score is free and gives me monthly financial information.
6 August 2026
Reply from Experian
Hello,
Thank you for sharing your experience. I'm pleased to hear that you're benefiting from the free credit score service and that the monthly financial updates are useful to you. I appreciate you taking the time to leave a review.
Thanks,
Dawid
Reply from Experian
Hello Eamon,
Thank you for your review. I'm pleased to hear that you received a quick response to your email. I appreciate you taking the time to share your experience.
Kind regards,
Dawid
They dealt with my situation really…
They dealt with my situation really well and were very helpful
4 August 2026
Reply from Experian
Hello AP,
Thank you for sharing your experience. I'm pleased to hear that your situation was handled well and that you found the support helpful. I appreciate you taking the time to leave a review and share your kind comments.
Kind regards,
Dawid
Had to hold a while
Had to hold a while, but call handler seemed to understand the situation and hopefully action can s being taken to resolve
5 August 2026
Reply from Experian
Hello Mary,
Thank you for sharing your experience. I'm sorry to hear that you had to wait on hold, but I'm pleased to hear that the call handler understood your situation and was able to assist. I hope the actions discussed lead to a positive resolution, and I appreciate you taking the time to leave a review.
Thanks,
Dawid
Overpriced, over rated, out of touch
Constant reminders about my "updated" credit score, yet the information doesn't appear to be updated at all.
My score has just dropped from *Excellent* to *Good*, despite the fact that I've never missed a credit card payment and I usually clear the balance in full. Their data also doesn't reflect my wider financial position, including funds held in private banking.
To make matters worse, they expect customers to pay £14 per month before they'll even be shown the detail behind these changes.
This raises a simple question: how can a company of Experian's size and reputation make decisions based on information that appears to be incomplete or out of date? If they're going to notify people that their score has changed, the underlying data should be accurate, current, and transparent.
At the moment, I struggle to see the value of a credit score that doesn't accurately reflect my financial behaviour.
6 August 2026
Reply from Experian
Hi Andy,
I'm sorry to hear you're disappointed with the service.
I can understand why it would be frustrating to receive notifications about changes to your score, only to feel that the information behind those changes isn't clear or doesn't reflect your overall financial position.
Your Experian score is based on the information held within your credit report, rather than assets, savings, or funds held elsewhere. While factors such as making payments on time can have a positive impact, a score can still change over time as information on a credit report is updated.
I also appreciate your comments regarding transparency. You can access your Experian credit report and score through a free Experian account. Depending on your membership type, some additional insights, including more detailed information about score changes, may not be available.
Thank you for taking the time to share your feedback.
Kind regards,
Stefan.
Reply from Experian
Hello Vivian,
Thank you for taking the time to leave a review. I'm pleased to hear that you found the service good and easy to use. I appreciate you sharing your experience.
Thanks,
Dawid
When checking score it doesn't really…
When checking score it doesn't really tell you anything unless you subscribe. All it shows is your score
6 August 2026
Reply from Experian
Hi Janet,
Thank you for sharing your feedback.
I can understand your point of view. If you're checking your score, it's natural to want more information about what's influencing it rather than just seeing the number itself.
With a free Experian account, you can access your credit score and credit report at no cost. Some additional insights and features are available through our paid memberships, but we appreciate these may not be for everyone.
Thanks for taking the time to leave a review and share your thoughts.
Best wishes,
Stefan.
Reply from Experian
Hello Colin,
Thank you for your feedback. I'm pleased to hear that you found the statement easy to read and understand, with the key information presented clearly. I appreciate you taking the time to share your experience.
Kind regards,
Dawid
The staff was really helpful and…
The staff was really helpful and answered to all of my questions.
5 August 2026
Reply from Experian
Hello Emilia,
Thank you for your feedback. I'm pleased to hear that our staff were helpful and able to answer all of your questions. I appreciate you taking the time to leave a review and share your experience.
Thanks,
Dawid
Reply from Experian
Hello, Dominic. We're really pleased our team were able to help, and will be sure to share your kind comments! Thanks, Neil.
Experian Are A Shocking Company
Experian are Shocking, they passed on my details to Aqua who tried to get me to have their credit card. I did complain but nobody had the decency to reply. Now they reckon there are changes to my score but you have to pay£14.99 to find out, What a dreadful company, what a con!!!
BEWARE SHARP PRACTICES A FOOT!!!!!!!!!!!!
6 August 2026
Unprompted review
Reply from Experian
Hi Phill,
I'm sorry to hear you're unhappy with your experience.
I can completely understand why you'd feel frustrated if you've been notified about changes to your credit score but then felt unable to access further information without paying for a membership. I also appreciate your concerns regarding marketing communications and the complaint you've mentioned.
You can update your marketing preferences here: https://www.experian.co.uk/privacy/consumer-information-portal/opt-out-options/
You can access your Experian credit report and score through a free Experian account. Depending on your membership type, some additional features and insights, including more detailed information about score changes, may only be available as part of a paid membership.
I'm sorry that your experience has left you feeling this way, and I appreciate you taking the time to share your feedback. Comments such as yours help us understand where we can improve the experience for our customers.
Kind regards,
Stefan.
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