Eurostar Reviews 

We totally get the extreme weather, but in waiting for our train at Gare du Nord Paris in 40 degrees, there was no complimentary water , and no detailed explanation for our delay. We could not understand why Eurostar staff were blocking passengers from entering the train early in order to clean it ??
There were families with young children- elderly people etc. Who gives a crap about a clean train when you are standing in a 40 degree station?? The whole of Europe knew this weather was coming. Why can’t Eurostar put client comfort and communication first?? Plus as I write this we have finally boarded, but hey! zero A/C on board as we are sitting in our seats. Basically you need to up your staff training game, because no one gives a damn. One star is really generous, as far as we are concerned

Absolutely disgusted with them right now. This is the second time our train was cancelled last minute.

Feel free to rebook for the same train 45 min later than your original booking was but that will be an extra £179 per person

Customer service is yet again not available whatsoever. And getting the money back for the journey is taking 28 days

Poor communication, poor signage, lack of staff and general all round mess. One is enough.

Eurostar: once an innovative high-speed rail service, now just another uncomfortable, run-down train where you can hear every bearing rattling beneath you—and the Wi-Fi doesn't even work properly. But then, that's the UK for you these days

The terminal at St Pancras is not equipped to facilitate a 90 pre boarding wait. No seating available and very crowded. On arrival in Paris we received a message to say our return journey had been cancelled with a link to rebook. No availability for 3 days. We tried to get through to customer service which is impossible and then had to book flights back to Uk at a cost of 1.5k double the price of our train tickets. I raised a complaint and got a generic response which said they are checking if I am eligible for a refund. The whole experience was extremely stressful, costly and ruined what was supposed to be a special weekend for our family. I will never travel with this company again they do not care about their customers

Time: 17:14, 24 June 2026.

Currently stuck in Lille while engineers work on a faulty battery. The train already left Gare du Nord with a delay of around 30 minutes. The external temperature in Paris was 38°C, and it was definitely above 30°C even in the waiting area. Air conditioning has existed for decades—are they really just trying to save money?

To make matters worse, the A/C on the train is also very poor and keeps shutting down. The train is packed, so you can imagine how uncomfortable it feels.

Is this really worth £410? Will Eurostar refund passengers?

As a mum to a non‑verbal autistic child, I cannot thank Eurostar enough for the incredible support we received on our journey. The staff were understanding, patient, and clearly autism‑trained throughout, which made such a difference to our travel experience.

A special thank you to the passport control team from Lille to London who immediately recognised how difficult queuing can be for my son and kindly allowed us to come forward. That level of empathy and awareness meant the world to us.

From start to finish, the support was outstanding. Thank you so much for making our journey smoother, calmer, and genuinely accessible. Your understanding and compassion did not go unnoticed.

Eurostar used to have a very responsive customer team but these days they have the usual useless chatbot, emails that dont get answered (or not for months) and a phone line that often doesn't work. I had a problem with a booking that emerged 20 minutes after I'd made it. It could have been dealt with on the day, but for several days I got a message saying 'there's a technical problem, call back in a few minutes.' By the time I managed to speak to someone (4 days later) it was too late for the problem to be resolved.

Karen was very good at communicating and I was able to book my tickets easily

They ask you arrive to St Pancras 90 minutes before train leaves BUT there are seats in the very crumpy waiting room for about 1/2 of one train passangers. Bad experience !!

We get an email that our train is cancelled. We try to change our booking, it doesn't work - error. We write a complaint, it is ignored. We call, it says too many calls, good bye. Happy bancruptcy

In one word: terrible. This was by far the worst travel experience imaginable. The journey from Paris to Cologne and then Dortmund was chaotic, and the return trip was just as bad. Constant delays caused me to miss my connecting train. What should have been a straightforward trip turned into a complete disaster. Frankly, it felt more like a scam than a transportation service.

My wife and I were returning from a cycling trip in France with two folding bikes, four panniers and my wife having suffered a damaged knee in a cycle crash. Eurostar staff at Gare du Nord went above and beyond expectations to organise a wheelchair, speed us through all the formalities and somehow get us and our luggage to the train on time. Five star service, kindly delivered. Merci!

Déplorable from A to Z . Seat changed by Eurostar on the day of departure from a front car to a back car, from aisle to window . Delay totally out of control and totally deficient customer informatîon. Delay announced for 20 minutes then 30 in real 42 minutes. Delays on the way , train stopped near Lille . no predictability of the arrival time .
We should be arrived in London already and are stuck in the middle of nowhere near Lille

I am regular traveller on the london to paris route. Trains are always late due to poor organisation on the eurostar staff side . No information and communication on what is happening to passengers. This is so frustrating as simple change in processes would make such a massive impact on the customer experience (which is clearly not a focus).Overpriced tickets. Looking forward to an alternative with Trenitalia

We felt supported and reassured as disabled travellers being treated as people not as a problem. We had some issues with assistance arrangements, customer services responded within 12 hours. I felt we were taken seriously and steps taken to prevent future travel problems.

Delays on both ends, dirty unclean trains as a result, no communication of delays in the station, and the WiFi is so bad it’s unusable. First and only time I will ever get the train to Amsterdam instead of flying.

half of the time, trains are late or canceled or delayed or stopped halfway or... when it works, it's a good service, the only one to travel between amsterdam & paris in roughly 3hours and a half. Many problems are due to rail network in belgium, but not only. This time i couldn't ask for a refund via the website, while customer service is very hard to reach by phone, until i specified i was a member of club eurostar. The staff is friendly & professional both in the trains & at the phone. i liked it better when it was thalys altogether.

Poor customer service from beginning to end. I travelled from London to Amsterdam. On the way out we were dumped in Brussels and told to make our own way onward, There were not enough trains to do this, Complete chaos. On the way back we were 37 minutes late because 'new EU regulations were delaying boarding procedures in Amsterdam'. This was a blatant lie, The incoming train was just late arriving.

they do their best to help you out with your requests

they are well organised and offer good customer service

exceptional service