Eurostar Reviews 

Melissa went over and beyond to help my husband and I to buy our accessible and companion tickets. Melissa was patient and polite over the phone. Her tone and speech speed was perfect for me to understand. She even booked our seats to our request. We know that disruption might happen and seats and trains might change, but she assured us that if we need help, we can call or ask. They will try their best to help us accommodate to our needs.

My iPhone fell through a missing floor air vent on a Eurostar train because the protective grille was missing. I reported it immediately, and the phone is still underneath the train, yet Eurostar has made no meaningful effort to retrieve it.

The customer service has been just as disappointing. I've sent countless emails, receiving either no response or automated replies that clearly haven't addressed what I actually wrote. Calling is impossible—either the line disconnects or I'm left on hold for over an hour.

I was travelling with my 10-month-old baby, and that phone contains irreplaceable photos and videos of his first year. I cannot understand why it's so difficult to speak to someone who can simply arrange to retrieve a phone that is right there.

The lack of communication, accountability, and care has been completely unacceptable. I expected much better from an international rail operator.

Trains cancelled, zero help from staff at station and zero contact via all other methods. Disgusting customer service and care. Never using again.

Still waiting for reply on how to get money back as the website and live chat just directs you to a contact us page which is not helpful in the slightest.

My train was cancelled. I was not allowed to change within the same day: no spaces available for the basic rate, unwillingness of eurostar to upgrade to plus rate. The contact phone number was unreacheable. My contact form was not replied to. A direct message on X was not replied to.

I had to take a train on the next day. This required: accommodation cost, food cost, one day off work cost, disruption. The train on the next day was delayed with huge problems at the french border's security.

I am deeply dissatisfied with the whole experience. I will not travel with Eurostar going further.

I had an extremely disappointing experience with Eurostar. My train from Amsterdam to London was cancelled twice, and this was not just a simple inconvenience — my visa is close to expiring, and these cancellations created a serious problem for me.

Today on 30th June at around 11:30, I waited in a long queue at the terminal to speak with a staff member named Noa and ask for help. After explaining my situation, including the fact that my visa was at risk because of the cancellations, the only response I received was: “This is not our problem.”

Hearing this was extremely upsetting, especially as an Iranian traveler who does not have the same rights and protections as an EU citizen. The way this situation was handled felt deeply unfair and dismissive. Instead of acknowledging that I was facing a serious issue caused by Eurostar’s service disruption, I was treated as if I were responsible for the problem.

No explanation was provided about what I should do, what alternatives were available, or whether any exception or support could be considered for a passenger in my situation. The complete lack of empathy and refusal to offer any meaningful guidance made the experience feel discriminatory and disrespectful.

If the train had not been cancelled, I would have returned on time according to my original plans and none of this would have happened. After spending a significant amount of money on this journey, I expected basic respect, understanding, and customer support.

Eurostar’s cancellations were already stressful, but the way I was treated afterwards made the situation much worse. This is not the level of service and humanity I expected from an international company.

The eurostar is an absolute joke.I thought it would get better returning back into the u.K. It's even worse. Passport control is overwhelmed on both sides of the channel.

I thought after 28 years that i would give the eurostar ago. All it's done is harder my conviction that I will never take it again.

We were booked on Eurostar today. Received email welcoming us last night and then a second email an hour later telling us the train was cancelled. No help or support. Eurostar office at Gare Du Nord was closed.

The email claimed it was due to the heatwave but temperatures had fallen across the whole Eurostar region to mid to low twenties. No further explanation given

Unable to get another train for two days (though they were still selling first class tickets to new customers) We have decided to give up and catch a ferry instead

I can imagine that a decent train operator such as Trenitalia would do a much better job

I won’t be using them again. I have zero confidence - they seem to just cancel on a whim and leave their customers completely stranded

The single most hostile customer service tactics I have ever encountered - from automatically ending the call after referring me to the FAQ (thanks, I never thought of that myself!!) to cancelling last-minute and refusing to start us out on another station (Brussels instead of Amsterdam) because "it's like a plane ticket sir". ITS NOT A PLANE TICKET THOUGH, IS IT? THE DAMN TRAIN ISN'T FLYING NOW, IS IT??

As the title says: I'm honestly convinced this company is run as a strwaman-type of controlled opposion by the airline companies. If there ever was a more dishonest rail company, i've not yet discovered them.

Without notice our connecting train to London was cancelled from Brussels on 28/06/26
No explanation, unable to book another train as only first class available at £325 per head.
Diabolical service , we had to make our own way to Calais then Ferry the following day. Issues happen but this company just leaves you high and dry when they do ,

Trip London to zurich
I can recommend using eurostar for following people:
1. People afraid to fly
2. People with medical conditions and shoild avoid to fly if possible.
3. People that really really really dont want to fly because of the environment.

What you should expect from this trainride:
1.Same security procedures as if you would fly. (Paris-London/ London -paris)
2. Same waitingtimes als if you would fly.(Long security and border check)
3. A much longer traveltime. (By plane less than 2hours, by train it was 6.5 hours traveltime 1.5 hours because of bad connection and swich of trainstations.
4. Higher ticket prices (ca 3x times more)
5. Need of a separate ticket in paris. Because the eurostar arrives/ departes in another trainstation than the tgv lyria.
Please keep in mind that the anoyances stop after boarding the train paris to zurich.
The overall tgv lyria experience was nice but they announced the gate really late which led to a 10min delay. Due to long wait in basel it was on time in zurich.

Horrible experience.
Trains cancelled three days in a row, and they are not offering alternative solutions to reach our destination. We are effectively stranded for multiple days.

Travel frequently. Train cancelled about 50% of the time. Cancelled so often you think their refund system would be top notch. No it doesn’t even work

The train is more than half hour delay, with no cooling or space accommodation for incoming passengers. We were all cramped. With heat and no room.

I am a very experienced Eurostar traveler. Because I live in Paris but have family in The Netherlands I take the Eurostar train often. It’s a lot quicker than the bus. But I have noticed it is almost gambling. You never really know if your train is going at all or if it is going to be on time when it does go. I would say there is a solid 50% chance something will go wrong on your trip! I have taken it many times (and maybe this is just my luck) but I’ve had a lot of troubles. I still give it a two star because when everything goes well it is very nice and fast! But again you’re gambling.

I would give them ZERO stars if I could because they have ZERO customer service. Train canceled 140 min before departure. No trains available in my booking class for the NEXT TWO DAYS. I should just not present at my scientific congress at all then? I had to rebook a Eurostar Plus upgrade ticket to be able to travel the next day. All at my own cost of course. Eurostar cancels trains at will and you pay. They should just go out of business! Europe should fine them for treating customers with no regard. UPDATE: The morning train I took the next day is now racking up delays due to a power cut. This turns out to be a journal from hell to get across the canal! Do better Eurostar!!!!

Simply a shame. Train hour is pushed back again and again without even showing on the app. The train station gives informations in a language you don't know. Eurostar company just lets you die in another country for all they care. This should be illegal but they're a product of capitalism so a joke anyway. Train companies should be controlled by nations, not incompetents.

The train broke down again. (This is the third time this has happened to me now) And like before we got stuck in delay after delay. Nothing is communicated well, nothing is arranged for a direct replacement. Now we are still stuck in some train, hoping we get home in the next 3 hours. We already have a delay of atleast 5 hours and are still not sure how long it will take.

Koln to Brussels .... Now I know it's unusually hot but sitting here waiting at a station, and waiting, and waiting to move on I thought I would take a break from my seat and have an early lunch break. Upon reaching the catering car I asked what they had to eat? Of course seasoned travellers are now I suspect laughing but the pleasant chap pointed to a cardboard box on the counter, the said box revealed a few unpleasant looking " snacks" so I beat a hasty retreat to my seat, still stationary at this station, school report says ... Can do a great deal better. Also why is that the guard making announcements doesn't understand that the vast majority of the passengers can't actually hear what they are saying 🤷

We totally get the extreme weather, but in waiting for our train at Gare du Nord Paris in 40 degrees, there was no complimentary water , and no detailed explanation for our delay. We could not understand why Eurostar staff were blocking passengers from entering the train early in order to clean it ??
There were families with young children- elderly people etc. Who gives a crap about a clean train when you are standing in a 40 degree station?? The whole of Europe knew this weather was coming. Why can’t Eurostar put client comfort and communication first?? Plus as I write this we have finally boarded, but hey! zero A/C on board as we are sitting in our seats. Basically you need to up your staff training game, because no one gives a damn. One star is really generous, as far as we are concerned

Absolutely disgusted with them right now. This is the second time our train was cancelled last minute.

Feel free to rebook for the same train 45 min later than your original booking was but that will be an extra £179 per person

Customer service is yet again not available whatsoever. And getting the money back for the journey is taking 28 days