ESET Canada Reviews 

3,852
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 564 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's reliable protection and quality, highlighting its effectiveness against various threats and quiet operation. Many users appreciate the easy setup and user-friendly interface, finding the software simple to download and operate, providing peace of mind for years. However, some customers experienced difficulties with the subscription and renewal process, citing confusing account access, unexpected new subscription interpretations, or short renewal notices. A few people also found the website frustrating to navigate and the system complex, with some noting vague installation instructions.

What people talk about most

Product

Clients share positive opinions on the product, with many reviewers consistently praising its effectiveness... See more

User experience

Consumers find the user experience to be positive, with many praising the ease of use for scanning, updates,... See more

Subscription

Reviewers highlight ambiguous aspects of subscription, with some finding the renewal process easy and... See more

Service

Users describe positive interactions with service, expressing satisfaction with the peace of mind and great... See more

Quality

Customers had positive experiences with quality, with many reviewers consistently praising the product's... See more

Reviews shaping this summary

Rated 4 out of 5 stars

1. Several times I had to use another browser, as the Firefox default security settings prevent access (to public sites). 2. Scrolling isn't smooth. 3. Limited direct support. 4. Firefox updates ca... See more

Company replied

Rated 4 out of 5 stars

My old system "Kaspersky" was starting to block programs that I regularly watched like "Fox News". I could not gain access to a lot of data and programs. Found it bizarre. Screen would cite my a... See more

Company replied

Rated 4 out of 5 stars

It didn't start out great, you were sending me emails, my account was due.I tried logging into my account numerous times, kept being told I didn't have an account. This went on for a couple weeks. Fin... See more

Company replied

Rated 5 out of 5 stars

Have been an ESET customer for a decade. In all this time, my computer, online accounts, email, data security have all remained safe from the vast array of possible threats one faces online. ESET see... See more

Company replied


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

ESET began life as a pioneer of antivirus protection, creating award-winning threat detection software. Now, ESET's goal is to make sure that everybody can enjoy the breathtaking opportunities that technology offers. Today, our security solutions allow businesses and consumers in more than 200 countries and territories to make the most of the digital world.

Money Back Guarantee

We offer a 30 day money back guarantee.

We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee. As an active ESET user you also get access to our free US-based customer service and technical support departments: there are no hidden fees, provided you have an active licence.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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4.4

All reviews

(3,852)

1,017 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

My old system "Kaspersky" was acting goofy

My old system "Kaspersky" was starting to block programs that I regularly watched like "Fox News". I could not gain access to a lot of data and programs. Found it bizarre. Screen would cite my anti-virus program.
I went to my computer specialist to seek a solution He was puzzled too. He recommended ESET. Tried it at his place on my laptop; it has worked marvelously well and has ever since. Occasionally, it will flash a warning to not proceed to the next page. I don't view vulgar subjects, so the message seems odd, nevertheless, I don't proceed as I don't need any viruses or whatever.
Can't give a date as it was prior to the date range in your calendar field - April 17. 2025 to be exact per invoice.

11 May 2025
ESET Canada logo

Reply from ESET Canada

Thank you for your review! We really appreciate it.

Rated 5 out of 5 stars

Good Product

Good Product, good Price, top off the Line.

14 April 2026
ESET Canada logo

Reply from ESET Canada

Thank you for sharing your positive experience with us! We're happy to hear that you are satisfied with the product and its value.

Rated 5 out of 5 stars

Easy to use software

Easy to use software. Light on system resources and I wouldn’t do any banking without it.

9 May 2026
ESET Canada logo

Reply from ESET Canada

Thank you very much for your review! We really appreciate your feedback.

Rated 5 out of 5 stars

I have been a basic-level ESET client…

I have been a basic-level ESET client for years and never had a problem - with auto renew I can truly just relax and forget about it. The perfect silent partner!

2 May 2026
ESET Canada logo

Reply from ESET Canada

Thank you very much for your review! We really appreciate your feedback.

Rated 5 out of 5 stars

I have been using ESET for over a…

I have been using ESET for over a decade with confident protection from viruses and dodgy websites. Would not hesitate to recommend them.

15 May 2025
ESET Canada logo

Reply from ESET Canada

Thank you for your wonderful review! Your loyalty means a great deal to us.

Rated 4 out of 5 stars

It didn't start out great

It didn't start out great, you were sending me emails, my account was due.I tried logging into my account numerous times, kept being told I didn't have an account. This went on for a couple weeks. Finally out of the blue you sent me another email & it acknowledged my account ,& let me in to pay for another years subscription. I have been an Eset customer for over 15 years, quite satisfied with the product security & customer service. I'm hoping this was just a hiccup in your system & I won't have to go thru it again.

20 April 2026
ESET Canada logo

Reply from ESET Canada

Thank you for your great review! Your loyalty means a great deal to us. If you have any further issues with your account, please reach out to our Technical Support Team at https://helpus.eset.com/. They would be happy to help.

Rated 5 out of 5 stars

Great love eset always using since it…

Great love eset always using since it started. Very easy to use it. User friendly.

7 May 2026
ESET Canada logo

Reply from ESET Canada

We're glad to hear that you've had a consistently positive experience with our product! We appreciate your feedback about how user-friendly it is.

Rated 5 out of 5 stars

Great

Reminder to renew

28 April 2026
ESET Canada logo

Reply from ESET Canada

Thank you very much for your review! We really appreciate it.

Rated 3 out of 5 stars

review

As far as I know ESET has offices in Toronto and San Di ego. I see no reason at all why one has to deal with someone on another continent. There is most certainly capable people in Canada or US to answer any concerns I might have.

28 April 2026
ESET Canada logo

Reply from ESET Canada

Thank you for your feedback.

Just to clarify, support for both the United States and Canada is provided through a single official website: https://helpus.eset.com/.

Our team, based in San Diego, California, serves customers in both countries, ensuring consistent, centralized support.

You can always contact our support team directly using the options listed on our website.

Thank you!

Rated 1 out of 5 stars

Your system is way too complicated and…

Your system is way too complicated and getting assistance is even worst. This is not made for the comon people. I only signed up again because it was easier than shopping for something different but I will not subscribe for another year when this one expire.

29 July 2025
ESET Canada logo

Reply from ESET Canada

We apologize for the issues you experienced with our product. Our support team would be happy to assist you. Please visit https://helpus.eset.com/ and our team will help answer your questions. Thank you!

Rated 5 out of 5 stars

The software seems to work seamlessly

The software seems to work seamlessly, with out any fuss or confusion, sometimes you wonder if it is working at all, but maybe that's the beauty of this software.

29 April 2026
ESET Canada logo

Reply from ESET Canada

Thank you for your review! We really appreciate it.

Rated 3 out of 5 stars

Good product

Good product, however with an ESET update it showed a new account added to login screen that confused the office and had to have a computer Tech inhouse to figure it out. The Tech Finally figured out it wasn't a hacker but from ESET (Ghost account) that was added without proper notification. Cost me extra fees to have the Tech figure it out and remove from login in screen. Not happy about the extra payment required!

28 April 2026
ESET Canada logo

Reply from ESET Canada

Thank you for your feedback.
Please note that users create phantom accounts themselves. In case you have accidentally logged into a phantom account, you can recover a device marked as missing in ESET Home - Anti-Theft. If you experience any issues or need further assistance, please contact our technical support team at https://helpus.eset.com/. Thank you!

Rated 5 out of 5 stars

Peace of mind

This is a very reliable program and I’ve been using it for several years. Easy to renew with 3 time options and if I need them, I can reach out to a customer service person (I’ve not needed to do that). I feel that my devices are always protected and as long as updates are done when I’m notified, I feel at ease.
Highly recommend E-SET

16 April 2026
ESET Canada logo

Reply from ESET Canada

Thank you very much for your review! We really appreciate your feedback.

Rated 5 out of 5 stars

Reminder Notice and selection was great

Reminder notice was great, on-line renewal made simple to understand and options available made it easy to decide which was best for me. It's very affordable compared to competitors out there.

19 April 2026
ESET Canada logo

Reply from ESET Canada

Thank you very much for your review! We're glad to hear that you found the renewal process straightforward.

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