I've been using ESET for many years and quite satisfied with the protection it gives. But I am dissatisfied knowing auto-renewals has become more expensive than going to a store and buying it outright... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mostly worry free protection, and seemless operation and user friendly interface. i have one question /concern or change is for Eset to Include Ransomware as part of all plans and cheeper prices ple... See more
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Using ESET has definitely made life easier and safer. Its good to know that your investment works effectively. I've tried others only to have them bog down the system or try to dictate how things are... See more
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I have used ESET for over 10 years. Protection has never failed. I recently wished only to pay for subscription renewal with a new credit card. It was interpreted as a "new subscription", I think.... See more
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Company details
Written by the company
ESET began life as a pioneer of antivirus protection, creating award-winning threat detection software. Now, ESET's goal is to make sure that everybody can enjoy the breathtaking opportunities that technology offers. Today, our security solutions allow businesses and consumers in more than 200 countries and territories to make the most of the digital world.
Money Back Guarantee
We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee. As an active ESET user you also get access to our free US-based customer service and technical support departments: there are no hidden fees, provided you have an active licence.
Contact info
Toronto, Canada
- feedback@eset.ca
- www.eset.com/ca
4.4
Excellent
4K reviews
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As far as I know ESET has offices in Toronto and San Di ego. I see no reason at all why one has to deal with someone on another continent. There is most certainly capable people in Canada or US to answer any concerns I might have.
28 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellente protection
29 April 2026
Reply from ESET Canada
Nous vous remercions pour votre excellente évaluation!
Your system is way too complicated and…
Your system is way too complicated and getting assistance is even worst. This is not made for the comon people. I only signed up again because it was easier than shopping for something different but I will not subscribe for another year when this one expire.
29 July 2025
Reply from ESET Canada
We apologize for the issues you experienced with our product. Our support team would be happy to assist you. Please visit https://helpus.eset.com/ and our team will help answer your questions. Thank you!
The software seems to work seamlessly
The software seems to work seamlessly, with out any fuss or confusion, sometimes you wonder if it is working at all, but maybe that's the beauty of this software.
29 April 2026
Reply from ESET Canada
Thank you for your review! We really appreciate it.
Good product
Good product, however with an ESET update it showed a new account added to login screen that confused the office and had to have a computer Tech inhouse to figure it out. The Tech Finally figured out it wasn't a hacker but from ESET (Ghost account) that was added without proper notification. Cost me extra fees to have the Tech figure it out and remove from login in screen. Not happy about the extra payment required!
28 April 2026
Reply from ESET Canada
Thank you for your feedback.
Please note that users create phantom accounts themselves. In case you have accidentally logged into a phantom account, you can recover a device marked as missing in ESET Home - Anti-Theft. If you experience any issues or need further assistance, please contact our technical support team at https://helpus.eset.com/. Thank you!
Peace of mind
This is a very reliable program and I’ve been using it for several years. Easy to renew with 3 time options and if I need them, I can reach out to a customer service person (I’ve not needed to do that). I feel that my devices are always protected and as long as updates are done when I’m notified, I feel at ease.
Highly recommend E-SET
16 April 2026
Reply from ESET Canada
Thank you very much for your review! We really appreciate your feedback.
Reply from ESET Canada
Andre, thank you very much for your feedback. We are very happy to hear that :)
Reminder Notice and selection was great
Reminder notice was great, on-line renewal made simple to understand and options available made it easy to decide which was best for me. It's very affordable compared to competitors out there.
19 April 2026
Reply from ESET Canada
Thank you very much for your review! We're glad to hear that you found the renewal process straightforward.
I have used ESET for over 10 years
I have used ESET for over 10 years. Protection has never failed.
I recently wished only to pay for subscription renewal with a new credit card. It was interpreted as a "new subscription", I think. I found no way to correct this.
Furthermore your stupid feedback site does not allow me to correct the date so I lied.
22 March 2026
Reply from ESET Canada
Thank you for your review! Your loyalty means a great deal to us. Please reach out to our billing support team at +1 (844) 824-3738 and they would be happy to help get this sorted out for you. Thank you.
Trouble doing online buying and installing
I always have trouble doing everything online. Even now I question if I am completely signed in for all that I purchased,
15 April 2026
Reply from ESET Canada
Thank you for your feedback! If you need assistance, please contact our Technical Support Team at https://helpus.eset.com/. They will be happy to ensure that everything is set up correctly.
Computers
I am not very good with computers, so I put my trust in ESET as per a recommendation of a friend who uses ESET.
22 April 2026
Reply from ESET Canada
Thank you for your wonderful review!
Great product but no Linux
I really like the product but i'm swapping to linux and because they don't have support for that i am now stuck with expensive subscriptions I can't use
Would love to continue if ESET adds support for Linux distros
21 April 2026
Reply from ESET Canada
Thank you for your review.
As you rightly pointed out, our software is not available for home users on Linux, so it cannot be used in that environment. We understand that this may limit your options if you switch to Linux.
Support for Linux is only available through our business subscription.
I am sending in this review because I…
I am sending in this review because I received your email asking for my review. We have been pleased with ESET, mainly because we haven't had any problems with scammers since installing ESET. I have nothing else to base my review on.
21 April 2026
Reply from ESET Canada
Thank you very much for your review! It means a lot to us.
Easy to install.I have been using Eset…
Easy to install.I have been using Eset for quite a while,The antivius works well.
1 April 2026
Reply from ESET Canada
Thank you very much for your review! It means a lot to us.
It was fairly simple and easy which is…
It was fairly simple and easy which is what I prefer.
16 April 2026
Reply from ESET Canada
Thank you for your kind review! We really appreciate it.
I have been using Eset for 25 years to…
I have been using Eset for 25 years to protect my online business. I have never had a virus or malware issue. I trust Eset to keep my business safe.
18 April 2026
Reply from ESET Canada
Merci pour votre excellent avis! Votre fidélité compte beaucoup pour nous.
At my senior age I have difficulty…
At my senior age I have difficulty understanding the terms and instructions on how to open certain features. Just too slow I guess.
15 April 2026
Reply from ESET Canada
Thank you very much for your feedback! If you need assistance with any of our features, please contact our technical support team at https://helpus.eset.com/. They are happy to help.
Easy simple quick
Easy simple quick , very fast, good service ,under standing your problem, on the telephone explanation well comprehend .Very polite people. VERY GOOD
14 January 2026
Reply from ESET Canada
Thank you very much for your wonderful review! It means a lot to us.
ESET was recommended by my son
ESET was recommended by my son. I have not had any problems looking for the info. I needed. So, far, so good.
1 April 2026
Reply from ESET Canada
Thank you for your great review! We really appreciate your kind words.
Reply from ESET Canada
Thank you very much for your excellent review!
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