Bought a new generator, arrived on time, well packaged, Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Hi all who read this I was buzzing to get this purchase I drove to there store to speak with them before I purchased asked questions was told they come with a makita battery. Missled information... See more
Company replied
I bought a machine from Equip2Clean back in January, but had mixed results from it in terms of it’s reliability. I contacted them and they gave me guidance on how to self remedy it. When it... See more
Company replied
I received my in-line water filter within 2 days of ordering and I was informed every step of the way when it would be delivered. Excellent Service 👍 Regarding the water filter it was extremely... See more
Company replied
Company details
- Cleaning Products Supplier
- Equipment Supplier
- Industrial Equipment Supplier
- Industrial Vacuum Equipment Supplier
- Machinery Parts Manufacturer
About Equip2clean
Written by the company
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Written by the company
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Contact info
Kiam House, L33 7TD, Liverpool, United Kingdom
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great fast delivery many thanks
26 June 2026
Reply from Equip2clean
Hi Garry,
Thanks for the 5 stars — great to hear the delivery was nice and quick. Appreciate you taking the time to leave the review.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great I got what I wanted but you guys…
Great I got what I wanted but you guys gave me two parcels I’m not complaining but I opened the one I didn’t ordered which came with the nozzles I ordered but also with the handle and then my actual parcel arrived with the nozzle only just wondering if you’d like your pacel back since i didn’t order this gun Handle and second nozzle besides that shipping was fast and product top quality
17 June 2026
Reply from Equip2clean
Hi Issah,
Really appreciate the review — great to hear the shipping was quick and the product’s spot on. As for the extra parcel, no need to send anything back. You’re fine to keep the handle and nozzle. Thanks again for the feedback.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Cheap price but well made no issues so…
Cheap price but well made no issues so far so 5 stars 👍🏻
25 June 2026
Reply from Equip2clean
Hi Mick,
Thanks for the 5‑star review — really appreciate it. Great to hear you’re finding it well‑made and trouble‑free so far, especially at the price point.
If you need anything at all going forward, just let me know.
Jon Raven
Head of Customer Service
Equip2Clean
Castle Heaters 3kw outdoor heater
I bought a 3kw outdoor heater for our bbq area, it arrived promptly, unfortunately damaged in transit. I immediately phoned to report the damage, and pleasantly surprised to hear they would send a replacement out straight away rather than wait to receive the damaged unit. It arrived the next day, in good condition, we had it fitted in time for a planned bbq at the weekend. I wish all customer service was as obliging and efficient as this!
3 July 2026
Unprompted review
Reply from Equip2clean
Hi Chris,
Thanks so much for the fantastic 5‑star review — really appreciate you taking the time to share your experience.
I’m glad the replacement heater reached you quickly and that we were able to get everything sorted without delaying your plans for the weekend. We always aim to resolve transit damage immediately, so it’s great to hear the process worked exactly as it should for you.
If you need anything else at all, just let me know.
Jon Raven
Head of Customer Service
Equip2Clean
Not the same equipment showen when…
Not the same equipment showen when delivered very difficult compared to what u ordered
11 June 2026
Reply from Equip2clean
Hi Tim,
Thanks for your message.
I’ve had a look into your order, and I can see what’s happened here. The listing you purchased from shows our previous green‑style Aquaspray pole, but we have since updated the range and now supply the new improved version as standard.
You weren’t made aware of that change when ordering, and that’s on us — we should have communicated the update and the benefits of the newer model before dispatching your order.
Just to clarify, the poles you received are the latest upgraded design, which includes improvements in:
Strength and rigidity
Clamp durability
Anti‑spin performance
Overall ease of use and lifespan
They are a direct replacement for the older style, but I appreciate they look different to what was shown on the listing.
If you’d prefer the older green version, let me know and I’ll check availability. Otherwise, if you’re happy to keep the upgraded poles, I can send over a quick guide to the new clamp system to make them easier to use.
Let me know how you’d like to proceed.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Dring,
Thanks so much for the 5‑star review — really appreciate you taking the time to share your experience. Great to hear Lewis looked after you well and that everything went smoothly.
If you need anything at all going forward, just let me know.
Jon Raven
Head of Customer Service
Equip2Clean
Ho all who read this I was buzzing to…
Hi all who read this I was buzzing to get this purchase I drove to there store to speak with them before I purchased asked questions was told they come with a makita battery. Missled information.
I received a call today issues rectified by John
The makita battery’s only come on the back packs.
All in all good product for price
22 June 2026
Reply from Equip2clean
Hi Peter,
Thanks again for taking the time to update your review — I really appreciate you revisiting it after our conversation on Friday.
I’m glad we were able to clear up the misunderstanding about the Makita batteries. As confirmed, the Makita‑style batteries only come with the backpack systems, not the handheld poles shown in the listing you purchased. The information you were given in store should have been clearer, so thank you for giving us the chance to put that right.
It’s great to hear you’re happy with the product overall and feel it offers good value for the price. If you need anything else or have any questions as you get used to the equipment, just let me know.
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Pavel,
Your review states that you experienced a long wait for your order, but this is not accurate and we do need to correct the record for anyone reading.
You placed your order on 10/06, selected 48‑hour delivery to Northern Ireland, and the parcel was delivered on 12/06 — exactly within the paid delivery timeframe.
We understand that delivery speed is important, but in this case the order was dispatched promptly and arrived on time. Reviews should reflect the actual experience, and suggesting there was a long delay is misleading to other customers.
If there was a separate issue with the product itself, please contact me on jon.raven@equipmartuk.co.uk and I'd be happy to help.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Competitive price and speedy delivery
Competitive price and speedy delivery. I had never used this product before but I am pleased to say it lived up to the reviews and left my car very easy to dry off with absolutely no water marks. Will keep using it and would recommend
8 June 2026
Reply from Equip2clean
Hi Andrew,
Thank you so much for the 5‑star review — we really appreciate it.
It’s great to hear you found our product competitively priced and that delivery was nice and quick. We’re especially pleased that it performed exactly as you hoped, leaving your car easy to dry with no water marks at all. That’s exactly the result most customers look for, so your feedback will be really helpful to others considering it.
Thanks again for recommending us, and we’re glad it’s now part of your regular routine.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
SHOCKING CUSTOMER SERVICE and the…
UPDATE.in response to Jon.
2 poles bought in the 15/01/26 £659.90. Order number #77802ECW hoses supplied with poles.
1st email sent 30/05/26
2nd email sent 02/06/26
23rd email sent 03/0626 these were sent via your contact link on your webpage.
I haven’t communicated with you about the rusty quick release that snapped. After 4 months I’d expect more. I’ve had to secure it with a screw. Please do review and check these details
SHOCKING CUSTOMER SERVICE and the product is poor.
1) no replacement sections.
2) the quick release button that attaches the brush to the stem has rusted and snapped. Brush won’t stay on.
3)Anti spin?
4)Hose is flimsy and useless in hot weather.
Bought 2 poles and both need replacing after 4 month
5 May 2026
Reply from Equip2clean
Hi Daz,
Thanks for taking the time to leave a review. We’ve looked into this carefully, and we do want to clarify a few points for anyone reading, as the details in your review don’t match the information we have on record.
The only order we can find under your name is for two brush heads and a lever. We cannot see any orders for poles, hoses, or replacement sections, and we also haven’t received any emails or WhatsApp messages from you reporting issues or requesting support. If we had been contacted, we would of course have helped straight away.
Because of this, some of the points raised don’t relate to the items purchased:
Replacement pole sections – no poles were ordered.
Quick‑release button – we haven’t had any communication about this fault.
Anti‑spin – the items purchased don’t include anti‑spin features.
Hose issues – we haven’t supplied any hose.
“Bought 2 poles” – we have no record of any pole purchases under your name.
We’re always happy to help resolve genuine product issues, so if you believe the order may have been placed under a different name or account, please get in touch and we’ll look into it properly.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Great service & item delivered next…
Great service & item delivered next working days.
Many thanks
16 June 2026
Reply from Equip2clean
Hi Mark,
Thank you for the fantastic 5‑star review — we really appreciate it.
It’s great to hear you received your item the next working day and were happy with the service. We always aim to dispatch orders quickly and keep things running smoothly, so your feedback means a lot.
Many thanks again for choosing us.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
Good items
Good items , always have fixed any issues I’ve had! Staff no what there talking about
15 June 2026
Reply from Equip2clean
Hi Jamie,
Thanks for the great review and the 4 stars. We really appreciate your repeat custom, and it’s good to hear that the products have been solid and that our team have always been able to sort any issues quickly. The feedback about our staff knowing what they’re talking about means a lot to us.
If there’s anything we could have done to turn this into a 5‑star experience, we’d genuinely like to know — we’re always looking to improve and your insight helps us do that.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
What a joy to deal with a company that…
What a joy to deal with a company that cares. From first phone contact to delivery driver to their technical support team, courtesy and knowledge were the norm. Their customer service is stratospheric and the whole team should be extremely proud of themselves and their products are very good too
25 June 2026
Unprompted review
Reply from Equip2clean
Hi Eve,
Thank you so much for the wonderful 5‑star review. It’s great to hear that every part of your experience — from your first call, to delivery, to technical support — felt courteous, knowledgeable and genuinely helpful. That’s exactly the standard we work hard to deliver every day.
Your comments about our customer service being “stratospheric” mean a lot to the whole team, and we’re really proud that we made such a positive impression. We’re equally pleased that you’re happy with the product too.
If you ever need anything in the future, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
I have bought various items from…
I have bought various items from Equip2clean from a kiam 3200 jet wash to a water filter. I can honestly say I’ve been very impressed with all the products and the customer service is very helpful and responsive. I will only buy my equipment from them 😊
Chris @cleanerclad.
10 June 2026
Reply from Equip2clean
Hi Chris,
Thank you for the fantastic 5‑star review. It means a lot to hear that you’ve trusted us with multiple purchases — from your Kiam 3200 jet wash to your water filter — and that every product has impressed you.
We’re really proud that our customer service has stood out as helpful and responsive each time. Knowing you’ll only buy your equipment from us is the highest compliment we could ask for.
Thanks again for your continued support, and if you ever need anything, we’re always here to help.
Jon Raven
Head of Customer Service
Equip2Clean
Catastrophicial experience
Catastrophicial experience. I bought a high pressure hose reel that I can't use because to wind it up I have to dismantle it every time. I was most disappointed by the seller's explanation, because they actually admitted that they were selling something that could not be used. It was not worth it for me to return the reel to them because of the excessive costs of sending it from the EU to England.
9 December 2025
Reply from Equip2clean
Hi Milan,
Thank you for your feedback, and I’m sorry to hear that your experience hasn’t been as smooth as it should have been.
I’ve looked into your order and the email conversation, and it appears there was some misunderstanding around how the hose reel operates. The reel is designed to be used with the hose fully unwound, and then rewound after use — it does not need to be dismantled each time. I’m sorry if this wasn’t made clear enough in our communication.
We never intend to sell a product that “cannot be used”, and I apologise if our explanation came across that way. The reel is fully functional, but I appreciate that it may not have matched your expectations.
Regarding the return, we completely understand that international shipping costs can be high, and we never want a customer to feel stuck with an item. If you would like us to look at alternative solutions, we’re more than happy to help.
Please feel free to contact us directly so we can resolve this for you.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
I phoned before ordering and was told…
I phoned before ordering and was told the fuel tank and bracket were in stock. Based on that information I placed the order and was given an expected delivery date. When the delivery date passed, I had to chase multiple times before being told the items were actually out of stock. This has caused significant delays to my business, including customer jobs that were booked based on the original delivery information. After further chasing I requested a refund. My issue is not with stock shortages, which can happen, but with being told the items were available when they were not and the lack of communication afterwards.
3 June 2026
Reply from Equip2clean
Hi Barry, thank you for taking the time to share this, and I'm sorry to hear about the experience you've had.
You're absolutely right that being told an item is in stock when it isn't is a different issue to a stock shortage itself, and I completely understand the frustration this caused, particularly given the impact on your own customer bookings. That communication breakdown is on us, and it shouldn't have taken multiple chases on your part to get clarity on what was actually happening with your order.
I'd like to look into this in more detail and make sure your refund has gone through smoothly. Please could you drop me an email at jon.raven@equipmartuk.co.uk with your order number, and I'll personally make sure this is followed up properly, including feeding back internally on the stock information and communication issues you've experienced.
I'm sorry we let you down on this occasion, Barry.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Ok so this was one of the worst online…
Ok so this was one of the worst online purchase experiences I have ever had. I purchased the product on the 27/5/26, it arrived 3 days later, unfortunately the packaging was battered and there were lots of broken parts in the box, although the main unit looked undamaged!! I contacted customer service to explain and included pictures as I knew they would ask for them, what followed was a farcical communication in which they repeatedly sent the wrong replacement parts, even though I called and emailed to ensure they had the correct info, they seem to only be able to email once a day so, if you replied to them at 9am, you have to wait till the following day for a reply, which means it all takes so long!!! after lots of calls, emails, and more pictures, I eventually got replacement parts and tried to use the unit, despite its appearance it didn't work, I contacted them straight away but again experienced the one email a day issue!! I have now returned to until with lots of poor communication and only received my refund today, nearly 4 weeks later!! Shocking service! They only apologised once I pointed out they hadn't!! I have to say I would advise you to take your money elsewhere!!
22 June 2026
Unprompted review
Reply from Equip2clean
Hi Kristian, thank you for taking the time to share this feedback, and I'm sorry to hear about the experience you've had with us.
Looking back through this, I can see the delivery arrived damaged, the replacement parts process took far longer than it should have, and our email turnaround simply wasn't fast enough to keep things moving at the pace you needed. That's not the standard of service we aim to provide and I completely understand your frustration, particularly given the impact on your ability to use the machine for work.
I can confirm your refund of £945.00 has been processed, and I've also arranged for your £8.95 shipping cost to be refunded as well, so that should now be fully resolved.
We'll be using this as a learning point internally, particularly around how we manage parts replacements and our response times. Thank you for your patience throughout, and I'm sorry we didn't get this right for you the first time.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Very quick service
Very quick service, from payment to dispatch to delivery, 1st class. Definitely recommend using.
2 June 2026
Reply from Equip2clean
Hi Ian, thank you so much for the brilliant review — really pleased to hear everything ran smoothly from payment right through to delivery! Recommendations like this mean a lot to us. We look forward to helping you again in the future!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
All round great customer experience
Fast delivery, the sales team were super friendly and supportive. Will be using E2C for all my accessories as my business grows
9 June 2026
Reply from Equip2clean
Hi William, thank you so much for the fantastic review — really glad to hear the team were helpful and that everything arrived quickly! It's brilliant to know you'll be sticking with us as your business grows, and we'll be right here to support you every step of the way.
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
Fast delivery and great customer…
Fast delivery and great customer service I had a missing part with my order and it got delivered the next day outstanding service highly recommended
8 June 2026
Reply from Equip2clean
Hi John, thank you for the brilliant review — really glad to hear the missing part was sorted so quickly! Mistakes can happen but it's how we put them right that counts, so it's great to know we got that next day delivery to you and turned it around for you fast. We look forward to helping you again in the future!
Kind regards,
Jon Raven
Head of Customer Service
Equip2clean
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.