Bought a new generator, arrived on time, well packaged, Had a small issue with the stop/start button but was easily and quickly replaced following a quick phone call, starts and stops as it should n... See more
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Hi all who read this I was buzzing to get this purchase I drove to there store to speak with them before I purchased asked questions was told they come with a makita battery. Missled information... See more
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I bought a machine from Equip2Clean back in January, but had mixed results from it in terms of it’s reliability. I contacted them and they gave me guidance on how to self remedy it. When it... See more
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I brought a bundle deal few months ago, not a fault with the equipment everything works how it should. If i ever need something & something not working like battery charger they was quick sending out... See more
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Company details
- Cleaning Products Supplier
- Equipment Supplier
- Industrial Equipment Supplier
- Industrial Vacuum Equipment Supplier
- Machinery Parts Manufacturer
About Equip2clean
Written by the company
BUSINESS START-UP PACKAGES
PRESSURE WASHERS
GUTTER VACUUM SYSTEMS
CARPET CLEANING MACHINES
WINDOW CLEANING SYSTEMS
FLOOR CARE EQUIPMENT
HOSES & ACCESSORIES
The 1st Choice of Cleaning Pros
Written by the company
- Over 50 Years in the Trade!
- Equip2clean, is a leading provider of high-quality cleaning equipment and supplies for commercial, industrial and domestic customers.
Always Happy to Help.
Great Quality Gear at The Best Prices!
12 Months Warranty.
Contact info
Kiam House, L33 7TD, Liverpool, United Kingdom
- 0151 548 5500
- support@equip2clean.co.uk
- www.equip2clean.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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It took several weeks and three…
It took several weeks and three delivery attempts to receive my order in full, despite paying £20 for next day delivery. The product arrived without any instructions, making it difficult to identify that parts were missing from the outset.
Customer service was friendly most of the time, but the overall resolution was poor. They made several attempts to send the missing parts, however both the original parts and the replacement parts supplied were unusable, meaning the issue remained unresolved after multiple deliveries.
After this, I requested a refund. Despite making it clear that I no longer wanted replacement parts, a third attempt was made to send additional parts instead of processing the refund I had requested.
I also had to pay a further £20 for return postage. Overall, I am £40 out of pocket and have spent a considerable amount of time dealing with issues that should have been avoided in the first place plus the lost earnings due to cancelled jobs.
4 June 2026
Unprompted review
Reply from Equip2clean
Hi,
Thank you for taking the time to leave your feedback. I'm very sorry to hear about the frustration and inconvenience you experienced throughout this order.
We appreciate that there were delays in getting the product to you and that the missing parts issue took far longer to resolve than it should have. While our team made several attempts to provide replacement parts, we understand your disappointment that these efforts did not ultimately provide a satisfactory outcome.
I do recall that we offered to arrange a video call to help fit the tap connections to the buffer tank, however finding a mutually suitable time proved difficult. Since then, we can see that the buffer tank has been returned to us and a full refund has been processed for the amount paid on the original order.
For clarity, the refund reflects the amount you paid at the time of purchase, as the order was placed using a discount code. This is why the refunded amount differs from the product's standard retail price.
We are sorry that your experience fell below the standard we aim to provide and appreciate your comments, as they help us identify areas where we need to improve. If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind regards,
Jon
Head of Customer Service
Very poor customer service
Very poor customer service
Kiam machinery is junk
Break down after break down
Back up service non existent
Patronising staff in customer service
BUY ELSEWHERE
1 May 2026
Unprompted review
Reply from Equip2clean
Thank you for your feedback. We are very sorry to read about your experience and the issues you have encountered with both the machine and the support you have received.
This is certainly not the level of service we aim to provide, and we would welcome the opportunity to investigate your concerns fully and work towards a resolution.
Please could you contact me on jon.raven@equipmartuk.co.uk
We value all customer feedback and would appreciate the chance to address your concerns and restore your confidence in your machine and service through a video call to get everything set up correctly.
Kind regards,
Terrible response from them regarding a…
Terrible response from them regarding a broken item I’ve sent them photos of it clearly broken so to be honest rather than waste my time by sending it back to them to tell me some nonsense I’d rather just buy a new one from Rutland pumps at least they don’t tel you that they haven’t seen your emails so I would recommend if your needing anything go to Rutland pumps sorry but your email response has brought this review on all the best mark miller
1 June 2026
Unprompted review
Reply from Equip2clean
Dear Mark,
Thank you for taking the time to share your feedback. We are sorry to hear that you have been disappointed with both the product and the communication you have received from us.
We understand your frustration, particularly regarding the issues you have experienced and your concerns about the handling of your emails and photographs. This is not the level of service we strive to provide.
We would welcome the opportunity to discuss this matter with you personally and work towards a fair and reasonable resolution. Please could you call our main office and ask for Jon, our Head of Customer Service, who will review your case directly and do everything possible to resolve the situation.
We genuinely value customer feedback and appreciate the opportunity to put things right. Should we be able to reach a satisfactory resolution together, we would be grateful if this could be reflected in your review.
We look forward to hearing from you.
Kind regards,
Reply from Equip2clean
Hi Dave, thank you for the kind words — really appreciated! We're glad you had a great experience with us and we look forward to helping you again in the future!
Jon Raven
Head of Customer Service
Equip2clean
Inline water cleaner - poor
Inline water cleaner
Well priced and technically works - big issue is it won’t stay connected to hose and pops off as soon as tap is turned on
Correct attachments , tried their hose connector and my brand-new one but will not stay connected and sprays everywhere emailed for help three times over a few weeks and never received one reply
29 May 2026
Unprompted review
Reply from Equip2clean
Thank you for your feedback.
We are sorry to hear about the difficulties you have experienced with the connection to your inline water cleaner. Having reviewed our records, we can see that our customer service team did respond to your enquiry and requested a video of the issue so that we could properly diagnose the problem and provide the most appropriate solution.
We appreciate that this matter remains unresolved and would like the opportunity to assist you directly. Please call our office and ask for Jon, our Head of Customer Service, who will personally review your case and work with you to find a satisfactory resolution.
We value your business and are committed to resolving any genuine product issues as quickly as possible. We look forward to hearing from you and getting this matter sorted.
Kind regards,
I got the Aquarius Hot 2800 on the…
I got the Aquarius Hot 2800 on the first instance and some parts were not working. This was picked up and on returning it, it got more worse that I couldn’t use it with multiple parts broken. However, I did reach out to the team and requested for an upgrade to the Hot Poseidon by adding the balance. This was done without a hassle and the machine delivered. Also had a refund done for the Hose I bought alongside the Hot 2800 as it wasn’t compatible with the new machine. Thank you for turning the experience around for me.
21 May 2026
Unprompted review
Reply from Equip2clean
with the new machine. Thank you for turning the experience around for me.
11:41
This is a brilliant one to reply to — Kayode had a genuinely rocky start but you turned it around, and he's acknowledged that publicly. Worth making the most of it!
Hi Kayode, thank you so much for taking the time to leave this review — it really does mean a lot, especially given the journey you had with us! We're sorry the Aquarius Hot 2800 didn't perform as it should have, and we completely understand how frustrating that must have been when things deteriorated further on its return. However, we're really pleased we were able to find a solution that worked for you with the upgrade to the Hot Poseidon, and that the transition was straightforward. We've also made sure the hose refund was sorted so you weren't left out of pocket. We hope the new machine serves you brilliantly — you deserve a smooth run from here! Thank you for sticking with us and giving us the chance to put things right. 🙏
Kind regards
Jon Raven
Head of Customer Service
Equip2clean
Reply from Equip2clean
Hi Simon, thank you for the great review — really glad to hear your order reached you quickly! We always aim to get orders out as fast as possible so it's great to know that came through. We hope you're enjoying your new equipment and we look forward to hearing from you again!
Kind regards
Jon Raven
Head of Customer Service
Equip2clean
Reply from Equip2clean
Thank you for your feedback and for your positive comments regarding our service.
We are pleased to hear that you were happy with the overall experience, although we are sorry that your delivery took longer than expected to arrive.
Feedback such as yours is important to us as it gives us the opportunity to review the performance of our chosen couriers and identify areas where improvements can be made.
We appreciate your business and thank you for taking the time to share your experience.
Kind regards,
Jon
Head Of Customer Service
Recently bought a new gorilla gp8
Recently bought a new gorilla gp8, the machine is excellent to say the least, far better than I was expecting it to be. Delivery was within 48hrs and when I unpacked it there was a part missing. I emailed customer service and got a quick resply from Jon and the part was in the post the same day. Well impressed with the product I purchased and customer service from Equip2clean.
18 May 2026
Reply from Equip2clean
Thank you for such a fantastic review.
We're delighted to hear that your new Gorilla GP8 has exceeded your expectations and that you're pleased with its performance. We know that purchasing new equipment is an investment, so it's great to hear that the machine has made such a positive first impression.
While we're sorry that a part was missing from the initial delivery, we're pleased that our customer service team were able to resolve the issue quickly and get the replacement sent out straight away.
Your comments mean a great deal to both our sales and support teams, and it's always rewarding to hear when a customer is happy with both the product and the service they receive.
We appreciate your business and thank you for choosing Equip2Clean. We hope your GP8 continues to serve you well for many years to come.
Kind regards,
Jon
Head Of Customer Service
Reply from Equip2clean
Thank you for taking the time to leave us a review.
We are delighted to hear that you are happy with your purchase and found us easy to deal with. It's great to know that the product is performing well for you so far.
We truly appreciate your business and your feedback, and we hope the product continues to serve you well for many years to come.
Kind regards,
Jon
Head Of Customer Service
Delivery service
20 April 2026
Reply from Equip2clean
Hi Keisha,
Thanks for your review and for choosing us.
I noticed your comment simply mentioned “delivery service”, so I just wanted to check whether everything arrived safely or if there was anything about the delivery that didn’t go as expected. We’re always looking to improve, and your feedback really helps us keep things running smoothly.
If there’s anything you’d like us to look into, feel free to get in touch and we’ll be happy to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Very good products
Very good products, very reasonable price and great customer service. Definitely buy again. And recommend to others
5 May 2026
Reply from Equip2clean
Hi Kris,
Thank you for the fantastic 5‑star review — we really appreciate it.
It’s great to hear you’re happy with the products, the pricing, and the service you received. Knowing you’d buy again and recommend us to others means a lot to the team.
If you ever need anything in the future, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Elaine,
Thank you for the 5‑star review. Really glad to hear you were happy with the customer service — it means a lot to the team.
If you ever need anything else, we’re always here to help.
Kind regards
Jon Raven
Reply from Equip2clean
Hi Kevin,
Thank you for the brilliant 5‑star review. Great to hear you were happy with the dispatch time and delivery service 👏
If you ever need anything else, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Lack of communication.
Lack of communication.
Had to request a reply to email and call chasing delivery.
Suggested I contact the courier, not for me to take over control of delivery..
11 May 2026
Reply from Equip2clean
Hi Steve,
Thanks for your feedback, and I’m really sorry to hear you felt let down by the communication.
We did reply to your email, but clearly the experience wasn’t smooth enough and you shouldn’t have had to chase. You also shouldn’t have been put in a position where it felt like the delivery was being handed over to you — that’s on us to manage with the courier, not you.
I’ve reviewed your order and I’ll make sure we tighten things up so you get clearer updates without needing to follow up. If there’s anything still outstanding or anything else you need, please feel free to reach out and I’ll get it sorted straight away.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Delivery was on time
Delivery was on time. An item was missing from the order, I talked to a lovely guy who apologised and posted the item out to me straight away. I could not complain
11 May 2026
Reply from Equip2clean
Hi Dawn,
Thank you for the lovely 5‑star review.
I’m really glad to hear your delivery arrived on time, and I’m pleased our team were able to get the missing item sorted for you straight away. We always want things to be right first time, but when something does slip through, we make sure it’s put right quickly.
If you ever need anything else, we’re always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
A part is missing and they don’t want…
A part is missing and they don’t want to help. Referred the issue to local Trading Standards. Gutted as it’s a great product but the service is not good so don’t risk it.
Update: Since this review they were quickly in touch and sent the replacement part the next day. Upgraded to 4 stars!
3 February 2026
Reply from Equip2clean
Hi Tommy,
Thanks for taking the time to leave a review, and I’m really sorry for the frustration you’ve had — you absolutely shouldn’t have been left waiting for a reply, and I completely understand why you felt let down.
I’ve looked into this and it seems your emails were missed, which isn’t the level of service we aim to provide. As soon as we saw your message this week, we arranged for the missing part to be sent out straight away so you can get your machine back up and running.
I’m glad to hear you like the product itself, and I hope the replacement part arriving resolves things fully for you. If there’s anything else you need, just let me know and I’ll make sure it’s dealt with promptly.
Kind regards,
Jon Raven
Head of Customer Service
Equip2Clean
The product itself is great for car…
The product itself is great for car washing detailing.
Definitely helps.
30 April 2026
Reply from Equip2clean
Hi Ashley,
Thanks for the 5 stars — really appreciate it. Great to hear the product’s helping with your car washing and detailing setup.
If you ever need anything else, just let me know.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
Reply from Equip2clean
Hi Gillian,
Thanks so much for the 5 stars — really appreciate it. Great to hear you’re loving the product and found it amazing value too.
If you ever need anything else, I’m always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
I bought the carpet cleaner for a big…
I bought the carpet cleaner for a big job, and it worked perfectly, I would highly recommend it.
Customer service was great
8 May 2026
Reply from Equip2clean
Hi Richard,
Thanks so much for the 5‑star review — really appreciate it. Great to hear the carpet cleaner performed perfectly for your job, and even better to know you’d highly recommend it.
I’m also pleased the customer service hit the mark for you. If you ever need anything else, I’m always here to help.
Kind regards
Jon Raven
Head of Customer Service
Equip2Clean
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