I’ve got to be honest I wanted to get a credit score from Equifax because I wanted to see how much it differs from my Experian score. Went to the website and started the process name address etc, w... See more
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Review summary
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The service seems OK, but creating an account was a nightmare. Equifax use an address lookup system that returned an incorrect address against my postcode (not good anyway for a company where securit... See more
Company replied
Someone took out a line of credit in my name and so I needed to ensure there were not additional breeches. I used Equifax and a few other services. It was all clear and straightforward. It gave me pea... See more
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Downloaded the App after seeing on Martin Lewis program for car finance checker, filled all the information in and would not allow me to open the App, used the phone No listed, got through to a human... See more
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Company details
About Equifax
Written by the company
Our Equifax Credit Report & Score has been built to be more usable, accessible and accurate than ever, featuring a credit score which is out of 1000 points. Our enhanced Equifax Credit Report also includes a range of Identity Protection Features as well as access to our highly experienced call centre Support Team.
Having access to your credit report will show you areas in your financial life that can affect your credit score. We explain how the Equifax Credit Report & Score works and how you can use it to help manage your financial information.
*Your first 30 days are free then it’s £14.95 per month. You can cancel at any time.
If you would like to discuss a query, raise a data dispute or make a complaint, you can do so by visiting our Online Help. This facility is free to use and you do not need to be an Equifax customer. Online Help also has lots of FAQ's which may answer your questions.
Contact
Visit Online Help for information.
Contact info
United Kingdom
- www.equifax.co.uk
3.3
Average
5K reviews
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Data protection disaster
I moved house in 2024, Equifax had the right street name and house number, but in a different town in a different county, but at least it was in Wales. They tried blaming organisations that supply information to them despite those same organisations confirming to me that they supplied the correct information. Took Equifax about 3 months to sort, after asking for proof of address on multiple occasions, and ignoring each one, before asking me to prove I didn't live at the wrong address. They eventually rectified everything, but not before I threatened them with the Information Commissioner.
Jump forward 2 years and I check my credit report, only to find they've linked me with a different address, this time in Plymouth, a city in which I've spent all of maybe 5-6 hours, back in about 1998. I raise a support ticket over the wrong address and two days later I receive a response. Which details the credit history of someone completely different.
This company have serious data protection issues, especially given they are one of the principal credit reference agencies in the UK, and the information they provide to their customers has such an impact on ordinary people. And yes, I have reported them to the Information Commissioner (again), and will be contacting the resident at the Plymouth address informing them that Equifax are sharing personal data with random people off the internet.
12 August 2026
Unprompted review
Reply from Equifax
Hi there,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Well logged in to get report and cant…
Well logged in to get report and cant download ir been trying for days and still no copy of report
11 August 2026
Reply from Equifax
Hi Karla,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards,
The Equifax Team
Masterclass in Bureaucratic Incompetence
Diabolical. Doesn't use the official Royal Mail address system, then refuses to verify my address because it doesn't match my bank statements... which are naturally addressed to the official Royal Mail format.
Point this out to them, and they cite "system limitations" and repeatedly close the ticket. Customer service is a complete echo chamber.
How a company can run a service so ineffectually is beyond me. I would recommend going elsewhere, but regrettably, options are heavily limited.
11 August 2026
Unprompted review
Reply from Equifax
Hi there,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Reply from Equifax
Hi Rajesh,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Not able to download the report
I tried to download the report, but i am not able to ,i tried multiple times, but the same result
11 August 2026
Reply from Equifax
Hi there,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations and that you are unable to download your credit report. We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Downloading the statutory credit report…
Downloading the statutory credit report should work. I've been trying for days and nothing. I submitted a ticket and still waiting...
11 August 2026
Reply from Equifax
Hi there,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We’ve recently been in contact with you.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
I started with Equifax in April trying…
I started with Equifax in April trying to find my late husband finance details. It has taken over 3 months. What a merry go round, I knew they had to verify me but what a performance, rang (don’t bothered call centre abroad) so couldn’t really understand the caller, was asked to send various documents, so did, ( couldn’t scan them) so posted them, was given insufficient information needed more documents, that although ‘tracked’ they lost!! Sent more documents, sorry they weren’t in date, needed more upto date documents, this they finally told me three weeks ago, If this information was given on the first phone call or email this would have been sorted quickly. Only give them three stars because I finally got the details I needed.
24 April 2026
Unprompted review
Reply from Equifax
Hi Linda,
Thank you for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we are listening carefully to your comments.
In this instance, it seems our service did not meet your expectations.
We’d love to go through your feedback in more detail so please feel free to reach out to us via our Online Help page.
Kind regards,
The Equifax Team
Cancelled, Yet Still Charged
I took out an Equifax subscription on 8 July while comparing my credit score with other agencies and cancelled it on the same day. Despite this, Equifax still charged me £14.95 a month later.
I called customer service, but they couldn't explain why I had been charged. I was then told they would refund me as a “goodwill gesture”, even though the subscription had clearly been cancelled before the charge was taken. No apology was offered either.
Refunding money that should never have been taken in the first place is not a goodwill gesture.
Very disappointing customer service and experience. This says a lot about Equifax.
8 July 2026
Unprompted review
Reply from Equifax
Hi Claudia,
Thanks for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we really appreciate your comments.
I’m sorry that your experience with Equifax hasn't met your expectations. We're recently been in touch with you regarding your refund.
In the meantime, if there’s anything you feel you need to add, please don't hesitate to get in touch with us using the contact details on our Online Help platform.
Kind regards,
The Equifax team
cannot log in
10 August 2026
Reply from Equifax
Hi there,
Thank you for your feedback. We are sorry to hear you are experiencing some issues, can you try the following steps?
Restart the App: Could you try force-stopping the app and opening it again? To do this on your iPhone/iPad, can you swipe up from the bottom of the screen ( or double-tap the Home button) and swipe the app off the top of the screen.
Restart the device: If the issue continues, a simple restart of your phone can often clear temporary glitches. Please try restarting your device.
Update the app: Please check if the myEquifax app is updated to the latest version in the App Store.
Reinstall the App: As a last step for basic troubleshooting, you can try deleting the myEquifax app and reinstalling it from the app store. This often fixes broken installations.
If you've tried these steps and the problem still persists, Please contact us on 0800 688 8023.
Kind Regards,
Equifax Customer Care Team
Reply from Equifax
Hi there,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Stubbornly wrong
Terrible communication and no correction was made. They used a connecter to get information on my bank accounts then refused to add it to my credit report after 2 weeks of back and forth.
11 August 2026
Unprompted review
Reply from Equifax
Hi there,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
Raised a request to have my mortgage on…
Raised a request to have my mortgage on my account and it was handled by Angelika. She stated she couldn’t update the record as apparently the address my mortgage is registered to is not the address they have on file for me even though it’s the exact same address, made no sense whatsoever. She then immediately closed the ticket. Shocking experience and now I remain worse off for it.
5 June 2026
Unprompted review
Reply from Equifax
Hi there,
Thanks for taking the time to leave us a rating and some feedback, we appreciate it.
I'm afraid you haven't left us enough information to locate your Equifax account. We're keen to assist you so please feel free to get in touch using online Help. Trust Pilot comments are not linked to Equifax systems so please be sure to explain your issue in full when you get in touch.
Kind regards,
The Equifax Team
A lot of security checks for a credit score, website isn’t that hot.
I’ve got to be honest I wanted to get a credit score from Equifax because I wanted to see how much it differs from my Experian score.
Went to the website and started the process name address etc, went to the security checks, allowed bank checks etc thought I was all good to go. You then get sent back to the home page to register again? Thought that being odd I went to the home page and to log in. A message came up, further security checks needed. I phone the call Center and the young man said they wanted photo identification and other security checks. I thought Equifax were asking for a huge amount of identification, I don’t know what would happen if they had a data breach. I said to the helpful young man not to worry and delete my application which he said he couldn’t do and then hung up.
I appreciate security is a vital part of a business like this but I’ll be honest how much security do you need for a credit score?
10 August 2026
Unprompted review
Reply from Equifax
Hi Simon,
Thank you for taking the time to leave your feedback. Customer feedback, whether positive or negative, is invaluable in helping us improve our service and we are listening carefully to your comments.
In this instance, it seems our service did not meet your expectations. I'm really sorry that you were not able to sign up.
We’d love to go through your feedback in more detail so please feel free to reach out to us via our Online Help page.
Kind regards
The Equifax Team
Not a lot going on clickbait emails…
Not a lot going on clickbait emails saying something changed in your report while nothing has changed maybe dates but nothing of note and the website is like built on some ancient technology tbh regardless it's a good way of keeping track of your credit score hence three stars also because you can get free updates as well but they take longer
31 July 2026
Reply from Equifax
Hi there,
Thank you for taking the time to leave your feedback. At Equifax, we want to make sure our users are front and centre of our thoughts when improving our service. In this instance, it seems our service did not quite measure up to your expectations.
We’d be happy to discuss your feedback further so feel free to reach out via our Online Help page.
Kind regards,
The Equifax Team
Incorrect information about me on your site, no way to correct.
The problem is, the amount of completely incorrect information you hold about me, your customer, which is used by HMRC and has caused immense problems when trying to access HMRC's services, particularly signing up for MTD. I am getting nowhere with attempts to get your information corrected. I am willing to send you a detailed list of the things that are incorrect, but speaking to your people on the phone suggests that this is simply not possible.
7 August 2026
Reply from Equifax
Hi Chris,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Dealt with my issue on my credit file…
Dealt with my issue on my credit file quickly by removing the in correct information
1 August 2026
Reply from Equifax
Hi Rebecca,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
Reply from Equifax
Hi Michael,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
Absolute terrible experience logged on…
Absolute terrible experience logged on went through verification only to be told I would be contacted by you within 24 hours two days on and still nothing
7 August 2026
Reply from Equifax
Hi Stuart,
Thank you for taking the time to leave us a rating and a comment.
I'm really sorry that your experience with Equifax has not met your expectations.
We’re keen to listen to all feedback. If there’s anything in particular you’d like to raise with us, we’ll be happy to do what we can for you. Please let us know using Online Help, as Trust Pilot comments are not linked to Equifax systems.
Kind regards,
The Equifax Team
Reply from Equifax
Hi Alana,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards,
The Equifax team
They make absolutely sure that they are…
They make absolutely sure that they are dealing with the correct person before they release any information.
They are patient and very helpful.
6 August 2026
Reply from Equifax
Hi Janet,
We appreciate you taking the time to leave your feedback, thank you.
I hope we always continue to meet your expectations in future. If ever we can be of help or if you have any questions, please always feel free to reach out via our Online Help page.
Kind regards
The Equifax team
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