Düsseldorf Airport Reviews 108

The security staff isn't helpful and rather rude, even giving stupid remarks for a minor mistake

1 star is over rating, my 4th time through this airport, only use it if you have no option, everything is so slow and dated, lots of people stood around doing very little when they could be used elsewhere, X-ray people look barely alive and passport control officers blowing and yawning and more concerned with what the officer next to them was doing/saying.

Awful, sky train not operating, no trains , replacement busses location unclear, bisses withouth any sings about destination, shameful Airport. Avoid this airport it is worst than hell

I’ve traveled all over the world, and Düsseldorf Airport consistently ranks among the worst. I come here frequently and the experience is always the same: painfully slow due to a lack of staff.
• Baggage claim: expect to wait at least an hour for your luggage, whether arriving from Europe or internationally.
• Check-in: almost entirely electronic kiosks, with barely any staff available to help.
• Duty free: overpriced and not worth it.
• Passport control: usually one officer handling hundreds of passengers — the queues are endless.

It honestly feels like Germany can’t be bothered to staff its airports properly. Every visit here is frustrating, and unfortunately nothing ever seems to improve.

Like a lot of people here, my complaint relates to the workers at security. I got pulled over after going through the body scan. Lady said something in German which I didn’t understand but just guessed and put my arms out as you’re generally asked to do. She rolled her eyes and very rudely barked “German or English” at me. When I said English she looked at her colleague who also rolled her eyes at me. I might not be able to understand German very well, but I’m standing right there…I can understand when someone is being downright rude! Left such a bad taste with me leaving Germany. Airport really letting Düsseldorf down.

My husband phone died, and there was not even one working socket , only in the toilet! That is very weird !!!!

The rental car return sign is not clear, it is super hard to find the rental car return, the final sign to enter the parking garage is small and easy to pass by. It took me more than 30minutes to find the return car return, worst airport ever.

There’s only 1 baggage wrapping point on the entire departure floor. Surely that’s likely to create issues at peak hours. I found the security gate staff that worked there on the 17/06/2025 (between 2 and 3pm were rather dismissive and impolite. Didn’t care to explain much and stuck to their own language. They are in the service industry, at an international airport, they don’t have to be fluent in English but they can try the basics if nothing else, like explaining some processes. The most basic concept would be to treat people as first timers and have the ability to answer questions and offer guidances where necessary. They really left a bad taste in my mouth. Add to that the Lufthansa business check-in counter! The lady at that counter (around 1:30pm), has no business working there! I asked if that was the check-in for Swiss Airlines and her response was “it’s self check in for economy”! The audacity…answer question and then establish if I’m at the right counter for the booking class instead of assuming and attempting to send me somewhere else. Ver my unnecessary.

Waited more than an hour for the bagage.

Not much people, no waiting time. But X-Ray services......

A woman first telling me to get in position for x-ray in a very unpolite way. Then something wasn´t correct as she start yelling in German. I tried to calm her and ask her to try to explain in English without any success. Both me and my wife got the same treat.
Probably i did something wrong but it should be possible to explain that in a normal polite way, not yell angry in german language. Next step was body exam also with instructions in german, less yelling but still very rude.

Have never experienced such a bad and disrespectful treatment on a airport .... ever

I´ve had a great stay in Dusseldorf and always got friendly and respectful treatment in all other places. Its a shame and a big surprise how this can last on a big international airport.

I'd flown in from Australia and needed to get a taxi to a hotel that was a 25 min walk away with all my stuff. My roaming data was also not working. Taxi driver threw his hands in the air and had a go at me for the short fair and how long he had been waiting there. Don't blame the player son. Welcome to Germany!

Booked a flight from Dublin to Preveza Greece with Kiwi.com.
No direct flight from Dublin so was booked Dublin to Dus and Dus to Preveza on 2 eurowings flights .
First flight was delayed 3 hours .
We were assured however connecting flight was delayed also to facilitate passengers connecting. Received an email confirmation for connecting flight of changed departure time .
Arrived in Düsseldorf, connected flight had departed. Euowings representative AAS were so un helpful. Horrendous customer service . Shouted at and told to leave counter . Left stranded in Düsseldorf.
6 passengers

The taxi drivers of the airport are scammers. Our hotel was 3 minutes from the airport, the taxi driver got angry and said he had been waiting 4 hours for such a short trip, and forced us to pay him 'special prize' of 20 euros for a 3 minutes trip.

Very slow baggage drop with british airways. Passport control for non EU citizens is abysmal 2 windows with a big queue. Open sky lounge is the worst example of a lounge ever. Complete waste of money for a glass of warm coke and a cup of coffee

Extremely rude security staff and very unpleasant experience passing through Zone B Thursday 6th February. I have travelled through many airports but Dusseldorf is the least friendly and accommodating departure point hands down.

I was traveling home from Düsseldorf airport. I don't speak german well and my english is not good, especially not when I'm stressed.
I pay extra for fast line and priority line to avoid stress and anxiety. I use to that the people who works in the fast line and priority line are more politely and understand that some people in that line will need some extra time or help.
But not in this airport!

I will usually have my service dog with me, but he could be with me this time, so I was very dependent on my boyfriend.
I understand that I have to go trough the scanner alone, but it's why i neet to go trough first, because he can se me.
If my servicedog it's not with me to warn about seizures or other things related to my handicap, it's more important that my boyfriend can be where I can se him and where he can se me and can help me.

I know I don't look sick or some one with a handicap, but I have some chronic disorders and mental disorders and in worst case i will pass out or stress can trigger an psychosis, where I can harm myself.
Especially one lady in security had a really unpleasant attitude and made me feel insecure from the start and pointed me aside. I understand they point people aside for extra checks, it happens to me 9 out of 10 times and we fly a lot. I don't know what I'm doing wrong since it happens to me SO often, but all other countries and other airports in Germany, they have no problem with my boyfriend standing by my side due the ekstra checks even if I have my service dog with me. But here I didn't even have my dog to help ​​and here it was a problem for them... Or at least for that lady.
Even though my boyfriend told her that I have a mental disorders and need to have him close, she wanted him to leave me and he was only allowed to stand by my side because he was very insistent that he should and would not leave. If it's not a problem at NO other airports, why is it a problem for them at that airport?
The lady then had to stand and make annoyed noises about it. Fair she don't understand people with mental ilness, We can not force people to understand thing they don't, but why does she have to be so disrespectful and so unpleasant.
It only took us more time in security because I had an anxiety attack because of that lady.
I didn't even get an apology, but I also don't expect her to think she did anything wrong, I don't even think she can see what she did was wrong, with the attitude she had from the start, i don't expect much.

I don't think that I write here will make a difference, because I have read many reviews from that airport after my experience. And they go all the way back from 2017 until December 2024 and apparently it is normal that they are very rude in security checks, so I don't expect they will do something to train their staff in just a bit of common courtesy at least.

But I hope if someone with mental illnes will read it and think about to go to another airport where they are not so rude and disrespectful.

This is not the first time flying from and to Dusseldorf, but everytime (and also today) we need to wait extremely long to get our luggage. Today it took over 1,5 hours to get it. I have trackers in our suitcases and I saw that they were already in the back for a long time. Except our stroller, so we now already waiting for two hours for a stroller. Which is one of the first things you need as a parent traveling and the last thing that’s checked in at the gate! It’s really ridiculous! Hire some more people for in the back!

Oh, and the toilets are also extremely dirty!

Extremely rude security check personnel.
This incident occurred at Security Check, near Gate A, on 17th December 2024, around 15:40. At that time, the area was almost empty with no queues, which should have made it a quick and pleasant experience. However, we were a group of adults, and all of us had a bad experience at the security check on some level, including insults and name-calling directed at one of our passengers.
While it’s not necessary for the staff to be overly friendly, it would suffice if they were at least not rude or displaying clear power-hungry traits. Staff training is an absolute must!!!

Incoming to Dusseldorf was very good. Easy walk from the plane to passport control which was efficient (albeit UK arrivals get more questions now it seems, such are the perils of being from a “third country”).

Departing was completely the opposite. Security checks are painfully slow which seems unnecessary as a lot of staff seem to be just standing around doing nothing, and this was on a weekday December mid-morning so I’d hate to be there at a peak time.
Passport checks are also slow for non-EU. Only 2 manual desks as opposed to 2 manual desks plus automated gates for EU (seems to be no obvious reason why automated can’t also be used for UK, unless there’s some red tape I’m unaware of).
After all that, no time for the duty free shop which was unsurprisingly quiet. Given that we arrived at the airport 2 hours before our flight, the whole process was a poor experience.

Düsseldorf International Airport. I would expect some quality service of the German culture, but everyone is trying to rip you off, and moreover, pushing you and rob you of your properties, especially the Security Officers!
It seems they used to work for the former Gestapo...
Previously they ripped me off by forcing me to check in my hand luggage, for which they charged 60 euro(!!!), because they considered a half full expensive lotion in a 125ml(!) bottle unacceptable to carry with me, while the lady before me clearly carried something like 2 litres of fluids with her.

This time the security robbed me of an expensive sun screen lotion from my hand luggage, with contained about 50ml, but was still in a 200ml container.
I asked the Security Officer to shake it, so she could clearly know it was well below 100ml. She took it to her Überstormbahnführer and he just shook his fat head. Bye bye sunscreen.
Did they really think I would blow up the airplane with 50ml of sun screen lotion?
Beware of the German Düsseldorf Airport: Befehl ist Befehl!!! (No place for reasoning)