Enact Conveyancing Reviews 

13,640
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,841 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the smooth and efficient service, often praising the quick and hassle-free remortgage process. Many commend the staff for being helpful, professional, and responsive, making complex procedures easier to understand. The online tracking service and chat function are frequently mentioned as excellent, keeping people well-informed and updated throughout their journey. However, some customers also noted issues with communication, experiencing delays and a need for constant chasing to get updates. A few other people also felt that the online portal could be confusing or messy to use, and occasionally, staff provided inconsistent information. These experiences sometimes led to additional inconvenience or prolonged processes.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the efficiency and professionalism of... See more

Staff

Clients share positive opinions on staff, with many reviewers highlighting the helpfulness, efficiency, and... See more

User experience

People report positive experiences with user experience, finding the process smooth, efficient, and... See more

Response time

Users describe positive interactions with response times, with many praising the efficiency and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many expressing appreciation for helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really easy process, Donna Hames managed our case and was very prompt with any queries we had. Everything ran really smoothly, to be honest, so smooth to the point it felt (as someone doing their fi... See more

Company replied

Rated 5 out of 5 stars

We used Enact Conveyancing for our recent mortgage application and they did a good job overall. While there were a few areas that could have been slightly better, the team kept things moving. I partic... See more

Company replied

Rated 5 out of 5 stars

Santander made switching my mortgage so easy! Their on-line tracking service is excellent - keeps you up to date at every step. Staff are really receptive and genuinely want to help. General comm... See more

Company replied

Rated 5 out of 5 stars

Excellent service! The portal was easiliy accessible and straight forward. Everything really clear and easy to understand, with clear instructions of what was required. The time it took to get to comp... See more

Company replied


Company details

  1. Lawyer
  2. Conveyancer

About Enact Conveyancing

Written by the company

  • 20+ years of conveyancing experience
  • Available 8am until 8pm – we work around your lifestyle
  • Get real-time updates online to track your sale/purchase
  • Join over 2 million people who have completed their transactions with Enact
  • Receive a fast, reliable and stress-free conveyancing service

Established in 2000, Enact Conveyancing has been at the forefront of the conveyancing market, working with over 2 million customers since launch. Our focus is on delivering high-quality, efficient, and innovative property and conveyancing services.

Our experienced conveyancers are passionate about the work they do and pride themselves on providing you with an outstanding, personalised service from start to finish.

Moving house can be a stressful and complex process, that is why our conveyancing team is on hand from 8:00 am to 8:00 pm Monday to Friday to help you every step of the way.

We also provide you with access to our market-leading online case tracker, allowing you to view vital information, complete paperwork, and contact your dedicated case handler through secure messaging at a time convenient to you.

Visit our website to find out how we can help you, or to get an instant conveyancing quote. Visit our website Contact us


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.6

All reviews

(13,640)

1,782 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from Enact Conveyancing

Great service from Enact Conveyancing. When changing the name on my mortgage, they were very efficient and responded quickly whenever I had any enquiries. The process was smooth and well handled. Highly recommend.

30 June 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Gokul Thapa, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Smooth and professional service

Whole process was smooth and very professional for which I am grateful. Thank you all for making this possible.

2 July 2026
Unprompted review
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Reply from Enact Conveyancing

Good Morning T R, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The whole conveyancing process was smooth, efficient, and stress-free. Communication was clear throughout, the online portal made it easy to track progress, and any questions were answered promptly. I would happily recommend Enact Conveyancing to anyone looking for a professional and reliable service.

2 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Andrew Brown, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Enact throughout my conveyancing process. The entire transaction was handled professionally and efficiently, and I was kept informed at each stage. The online portal was straightforward to use, making it easy to upload documents, track progress, and stay updated.

Whenever I had questions, the team responded promptly and explained everything clearly, helping to make what can often be a stressful process much more manageable. Completion took place smoothly, and I felt confident that my case was being handled with care and attention throughout.

I would happily recommend Enact to anyone looking for a reliable and professional conveyancing service. Thank you to the whole team for making the process as seamless as possible.

Special mention to Pheobe who handled my case throughout. Many thanks.

2 July 2026
Unprompted review
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Reply from Enact Conveyancing

Good Morning gihan jirasinghe, thank you for your excellent feedback, I'll also pass your comments onto Phoebe. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 4 out of 5 stars

Seamless remortgage process

Throughout the conveyancing process case update was provided through Enact portal and it was seamless process.

2 July 2026
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Reply from Enact Conveyancing

Good Afternoon Bazooka, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Excellent work

Excellent work

2 July 2026
Unprompted review
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Reply from Enact Conveyancing

Good Afternoon NANDAN SADAVARTE, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 4 out of 5 stars

Was very helpful setting up my new mortgage

Was very helpful at every step of the process, setting up my new fixed term mortgage,couldn’t ask for more, thankyou

2 July 2026
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Reply from Enact Conveyancing

Good Afternoon Chris Green, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Everything goes smoothly from start to…

Everything goes smoothly from start to completion. The tracker system really works for me. Excellent support from the staff, they have really helped to make the process of my remortgage as easy and quick as possible. I really appreciate it!

29 June 2026
Unprompted review
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Reply from Enact Conveyancing

Good Afternoon feng zhou, thank you for your brilliant feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Recommend for a simple remortgage.

Easy, efficient and stress free. Can definitely recommend for a straight forward remortgage.

2 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Afternoon Dale, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Good experience can see what was going…

Good experience can see what was going on every stage .

2 July 2026
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Reply from Enact Conveyancing

Good Afternoon Miss N A Hillyard & Miss A J F, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Very good service

Very good service, I could get hold of them they would call me much appreciated. Very friendly staff all went very well and smoothly..

2 July 2026
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Reply from Enact Conveyancing

Good Morning Mr Liam Johnson & Miss Clare C, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

It was a smooth transition .Thanks

It was a smooth transition .Thanks

1 July 2026
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Mr Saju Thomas & Mrs Vinitha C, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Buy to Let Mortgage with BM solutions arranged via John Charcol

Very friendly approachable and efficient process.
Thank you.

1 July 2026
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Petra Cleary, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect
Very good communication
Very fast answers for all my questions
Thanks

1 July 2026
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Gheorghe Duta MireaCustomer, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Remortgage

Kept me updated every step of the way.
Would 100% recommend

1 July 2026
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Leon Telford, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Hassle Free conveyancing

Enact have a portal with e-mail/text alerts and are on the phone if required. Really smooth and calming experience.

1 July 2026
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Matt F, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Help us through the process

Help us through the process , kept us up to date .

1 July 2026
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Reply from Enact Conveyancing

Good Morning Ioana, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Excellent service

Excellent service, simple to follow and effective communication. Thank you @ Bethany Stead.

1 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning James Murphy, thank you for your excellent feedback, I'll also pass your comments onto Bethany. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

The experience with Enact Conveyancing…

The experience with Enact Conveyancing was brilliant from the very first contact till the finishing line.
Enact are professional at all times and make the process hands free for the customer while they do all the work, you can keep track of the progress via the online tracker also chat to a human being via online chat server if you have any queries.

25 June 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning HAX, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

1st time using Enact and we are very…

1st time using Enact and we are very happy with the service received.
Communication was great and so was their customer service.

1 July 2026
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Sebastian Salaghie, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

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