I recently used Enact Conveyancing for my remortgage, and I couldn't be happier with the service. Emma Atkinson handled my case and was fantastic throughout. She kept me well-informed, clearly explain... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really easy process, Donna Hames managed our case and was very prompt with any queries we had. Everything ran really smoothly, to be honest, so smooth to the point it felt (as someone doing their fi... See more
Company replied
Enact made the whole process simple and straight forward and their online portal kept me up to date with my case. I would definitely use them again and I would recommend them. Special shout out to J... See more
Company replied
Enact were very responsive throughout the whole process to remortgage my property. I was impressed that the agents on the chat function were able to fully deal with queries and everyone did what they... See more
Company replied
Company details
About Enact Conveyancing
Written by the company
- 20+ years of conveyancing experience
- Available 8am until 8pm – we work around your lifestyle
- Get real-time updates online to track your sale/purchase
- Join over 2 million people who have completed their transactions with Enact
- Receive a fast, reliable and stress-free conveyancing service
Established in 2000, Enact Conveyancing has been at the forefront of the conveyancing market, working with over 2 million customers since launch. Our focus is on delivering high-quality, efficient, and innovative property and conveyancing services.
Our experienced conveyancers are passionate about the work they do and pride themselves on providing you with an outstanding, personalised service from start to finish.
Moving house can be a stressful and complex process, that is why our conveyancing team is on hand from 8:00 am to 8:00 pm Monday to Friday to help you every step of the way.
We also provide you with access to our market-leading online case tracker, allowing you to view vital information, complete paperwork, and contact your dedicated case handler through secure messaging at a time convenient to you.
Visit our website to find out how we can help you, or to get an instant conveyancing quote. Visit our website Contact us
Contact info
United Kingdom
- 0344 244 2000
- contact.us@enact.co.uk
- www.enact.co.uk
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Enact Conveyancing
Good Afternoon Angela, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Great!
Smooth, easy process. I was updated regularly and the tracker is great. Highly recommended
7 July 2026
Reply from Enact Conveyancing
Good Morning Jo, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Remortgage
We were kept up to date with the progress of our remortgage, no problems along the way any questions were answered.
29 June 2026
Reply from Enact Conveyancing
Good Morning john field, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
So I have been through a remortgage
So I have been through a mortgage remortgage with a different vendor at a different time of my life, but I have to say Enact is really good with their software and updates every single thing that happens on the platform. Everything they will inform you via email and on their platform as well. It's not like some of the conveyancers that just go through the email and get lost tracking or miscommunicate in that way. Every step will reflect correctly on that platform. You're basically just going to follow whatever they told you on the platform, so it's super clear. Only one thing I would suggest they do is, especially for people who are first time onboarding on this platform, there is some information. I, as a person who does mortgage, have no idea. Ideally, they will provide this information as a bullet point so we can plan ahead. Otherwise, there would be a delay in the remortgage because I just do not have that information by hand, and it took time to get that information from different sources.
7 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning J Chen, thank you for your comments. I will ensure that your feedback is passed onto the training and management team. Kindest Regards, Abbie
Here's a polished review you could use:
Here's a polished review you could use:
I had a great experience with their team during my remortgage. They provided a smooth, hassle-free service from start to finish, making everything straightforward
29 June 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning customer, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Excellent service
Excellent service. Made remortgaging super quick and easy. Totally recommend.
6 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Sarah Warden, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Reply from Enact Conveyancing
Good Morning Sally Marston, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
I’d use them again.
I’d use them again.
Our mortgage was handled smoothly and we would use them again.
29 June 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Marko, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Thanks for your help Donna!
6 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Sundeep Sindhu, thank you for your excellent feedback, I'll also pass your comments onto Donna. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Excellent service and communication
Excellent service and communication. Very easy to contact. They were very quick and efficient. I can certainly recommend them.
25 February 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Maggie Desouche, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Extremely poor communication led to extra costs
Extremely poor communication. Lots of chasing, lots of errors and delays. They ended up delaying the completion date (without telling me) because they were “too busy” to process the information received despite it being well within the required timelines. This ended up costing me as I went onto the standard rate of my old mortgage which is very penal.
Still waiting for the complaints department to get in touch…. Despite two chasers already!!
Avoid if you can.
6 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Afternoon Mike, I am extremely sorry to read that you are not happy with the service that you are receiving. I have located your file and escalated this to a senior manager to be reviewed as soon as possible. Kind Regards, Abbie
I had an excellent experience working…
I had an excellent experience working with Enact. Throughout the process, they were professional, knowledgeable, and highly responsive. They took the time to explain everything clearly, kept me informed at every stage, and handled my case with great attention to detail.All responds to my enquiries are very fast and clear.
4 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Snobin Mathew, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
AVOID AT ALL COST
AVOID AT ALL COST!
The mortgage I selected came with ‘free legals’ Halifax appointed Enact.
This is essentially a faceless machine - anything that isn’t on their checklist will result in huge delays.
Communication is shocking: the app/live chat no one responds. Phone…I’ve never managed to get through as I don’t have hours to wait on hold.
When interacting with my solicitor, at one point they forgot their role in the transaction; instructing my solicitor to release funds from the lender they were acting for!
Over a month past requested completion date…still no confirmation of when completion will be.
I’ve incurred over £600 in additional cost + interest due to this.
Beware before getting caught in the Enact circus!
4 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Ralph Keeble, I am extremely sorry to read that you are not happy with the service that you are receiving. I have located your file and escalated this to a senior manager to be reviewed as soon as possible. Kind Regards, Abbie
I’m fully satisfied with the service…
I’m fully satisfied with the service provided at every step. Send me the documentation quickly and helped me if I get stuck. Very polite and efficient Team
3 July 2026
Reply from Enact Conveyancing
Good Morning Fiaz Hussain, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Enact made my experience stress free
Enact made my experience stress free, they handled all my queries efficiently. I felt like they listened to all my worries and reassured me everytime I called. Thank you for a lovely stress free transition. I would highly recommend this firm.
30 June 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Jaimini, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Some issues with delays and communication but was resolved quickly
A good start to the process with communication being fairly good. Once it was confirmed we were ready to set a date to complete the remortgage the case handler never got back to me for two weeks despite me chasing daily. When my concern was passed to the right person the case handler changed on the app and the mortgage was set for completion. Everything went smoothly from there on in.
3 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Andrew Nelson, I am extremely sorry to read that you are not happy with the service that you are receiving. I have located your file and escalated this to a senior manager to be reviewed as soon as possible. Kind Regards, Abbie
The app was easy to use and live chat…
The app was easy to use and live chat was always answered promptly and professionally
21 May 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning pheashgooglemail.com, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
They pulled off the impossible!
I've just completed a buy to let remortgage and this had to happen very quickly to save me a huge penalty. They had two days to do this and despite both them and the mortgage company saying it would be impossible, they managed it!
I was receiving hourly update calls and everyone at Enact seemed to empathise with my urgency.
I'm delighted to report that Joshua completed the impossible and managed to get my mortgage sorted in about a day and a half!
Thank you Enact!
3 July 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Mel Mehmet, thank you for your excellent feedback, I'll also pass your comments onto Callum. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
Good communication and update of…
Good communication and update of progress,also solutions .
Thank you for your support
3 July 2026
Reply from Enact Conveyancing
Good Morning Mr J Gallagher, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
A great conveyancing experience
Its not everytime that you can say that you've have a great conveyancing experience. However, in this case (with Enanct) it is apt. Right from start to finish the case was handled really well: every question answered promptly, every step executed transparently and every call handled professionally. I would definitely have no hesitation in using them again and also recommending to friends and family. Thanks Callum and team!
30 June 2026
Unprompted review
Reply from Enact Conveyancing
Good Morning Sam, thank you for your excellent feedback, I'll also pass your comments onto Callum. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.