Enact Conveyancing Reviews 

13,677
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,841 reviews, reviewers overwhelmingly had a great experience with this company, noting smooth, fast, and completely stress-free remortgage transactions. Customers frequently praise the dedicated staff members for their exceptional helpfulness, professional conduct, and clear guidance throughout the entire procedure. People note that questions are always answered promptly, while the user-friendly online portal successfully helps track progress at every single step. However, some people mentioned experiencing slow communication, unreturned phone calls, and feeling the need to repeatedly chase staff for important updates. A few reviewers also noted difficulties getting through on telephone lines, alongside occasional administrative delays and confusing online portal messages.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that the remortgage process is smooth, professional,... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are exceptionally helpful,... See more

User experience

Users describe positive interactions with user_experience, highlighting a straightforward and efficient... See more

Customer service

Customers report expressing great satisfaction with customer service, highlighting professionalism and... See more

Response time

Customers consistently note positive experiences with response times, highlighting that staff members are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently used Enact Conveyancing for my remortgage, and I couldn't be happier with the service. Emma Atkinson handled my case and was fantastic throughout. She kept me well-informed, clearly explain... See more

Company replied

Rated 5 out of 5 stars

Really easy process, Donna Hames managed our case and was very prompt with any queries we had. Everything ran really smoothly, to be honest, so smooth to the point it felt (as someone doing their fi... See more

Company replied

Rated 5 out of 5 stars

Enact made the whole process simple and straight forward and their online portal kept me up to date with my case. I would definitely use them again and I would recommend them. Special shout out to J... See more

Company replied

Rated 5 out of 5 stars

Enact were very responsive throughout the whole process to remortgage my property. I was impressed that the agents on the chat function were able to fully deal with queries and everyone did what they... See more

Company replied


Company details

  1. Lawyer
  2. Conveyancer

About Enact Conveyancing

Written by the company

  • 20+ years of conveyancing experience
  • Available 8am until 8pm – we work around your lifestyle
  • Get real-time updates online to track your sale/purchase
  • Join over 2 million people who have completed their transactions with Enact
  • Receive a fast, reliable and stress-free conveyancing service

Established in 2000, Enact Conveyancing has been at the forefront of the conveyancing market, working with over 2 million customers since launch. Our focus is on delivering high-quality, efficient, and innovative property and conveyancing services.

Our experienced conveyancers are passionate about the work they do and pride themselves on providing you with an outstanding, personalised service from start to finish.

Moving house can be a stressful and complex process, that is why our conveyancing team is on hand from 8:00 am to 8:00 pm Monday to Friday to help you every step of the way.

We also provide you with access to our market-leading online case tracker, allowing you to view vital information, complete paperwork, and contact your dedicated case handler through secure messaging at a time convenient to you.

Visit our website to find out how we can help you, or to get an instant conveyancing quote. Visit our website Contact us


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.6

All reviews

(13,677)

1,818 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I had an excellent experience working…

I had an excellent experience working with Enact. Throughout the process, they were professional, knowledgeable, and highly responsive. They took the time to explain everything clearly, kept me informed at every stage, and handled my case with great attention to detail.All responds to my enquiries are very fast and clear.

4 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Snobin Mathew, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 1 out of 5 stars

AVOID AT ALL COST

AVOID AT ALL COST!
The mortgage I selected came with ‘free legals’ Halifax appointed Enact.
This is essentially a faceless machine - anything that isn’t on their checklist will result in huge delays.
Communication is shocking: the app/live chat no one responds. Phone…I’ve never managed to get through as I don’t have hours to wait on hold.
When interacting with my solicitor, at one point they forgot their role in the transaction; instructing my solicitor to release funds from the lender they were acting for!
Over a month past requested completion date…still no confirmation of when completion will be.
I’ve incurred over £600 in additional cost + interest due to this.
Beware before getting caught in the Enact circus!

4 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Ralph Keeble, I am extremely sorry to read that you are not happy with the service that you are receiving. I have located your file and escalated this to a senior manager to be reviewed as soon as possible. Kind Regards, Abbie

Rated 5 out of 5 stars

I’m fully satisfied with the service…

I’m fully satisfied with the service provided at every step. Send me the documentation quickly and helped me if I get stuck. Very polite and efficient Team

3 July 2026
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Fiaz Hussain, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Enact made my experience stress free

Enact made my experience stress free, they handled all my queries efficiently. I felt like they listened to all my worries and reassured me everytime I called. Thank you for a lovely stress free transition. I would highly recommend this firm.

30 June 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Jaimini, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 3 out of 5 stars

Some issues with delays and communication but was resolved quickly

A good start to the process with communication being fairly good. Once it was confirmed we were ready to set a date to complete the remortgage the case handler never got back to me for two weeks despite me chasing daily. When my concern was passed to the right person the case handler changed on the app and the mortgage was set for completion. Everything went smoothly from there on in.

3 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Andrew Nelson, I am extremely sorry to read that you are not happy with the service that you are receiving. I have located your file and escalated this to a senior manager to be reviewed as soon as possible. Kind Regards, Abbie

Rated 5 out of 5 stars

The app was easy to use and live chat…

The app was easy to use and live chat was always answered promptly and professionally

21 May 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning pheashgooglemail.com, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

They pulled off the impossible!

I've just completed a buy to let remortgage and this had to happen very quickly to save me a huge penalty. They had two days to do this and despite both them and the mortgage company saying it would be impossible, they managed it!
I was receiving hourly update calls and everyone at Enact seemed to empathise with my urgency.
I'm delighted to report that Joshua completed the impossible and managed to get my mortgage sorted in about a day and a half!
Thank you Enact!

3 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Mel Mehmet, thank you for your excellent feedback, I'll also pass your comments onto Callum. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Good communication and update of…

Good communication and update of progress,also solutions .
Thank you for your support

3 July 2026
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Mr J Gallagher, thank you for your great feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

A great conveyancing experience

Its not everytime that you can say that you've have a great conveyancing experience. However, in this case (with Enanct) it is apt. Right from start to finish the case was handled really well: every question answered promptly, every step executed transparently and every call handled professionally. I would definitely have no hesitation in using them again and also recommending to friends and family. Thanks Callum and team!

30 June 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Sam, thank you for your excellent feedback, I'll also pass your comments onto Callum. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Very good service

Very good service, the people are efficient and very responsive. The portal platform is very good also and notncomplicated, whuxh helped me in keeping my documents today her and knowing where everything is.

2 July 2026
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Reply from Enact Conveyancing

Good Afternoon Jay, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Trust Worthy and professional

I am pleased with the level of professional conduct in the just concluded remortgage Hence 5 stars to Enact. From start to finish Enact of the whole process, Enact was on point, I got informed on and along the whole process, they were patience to listen and have a conversation, give professional unbiased advice, and complete the process as they said they would, No stories, no fluffing about. For this, they earn my trust. Well done Enact, and thank you to all Enact staff for your great service - Keep up the good work.

1 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Afternoon Chukwuka Marcellinus, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, got the job done with no hassle or issues. Very happy

1 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Jack Lawley, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Very smooth process

Very smooth process, kept up to date at every stage. Was able to call and use chat service to get answers quickly. Highly recommended

1 July 2026
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning customer, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Made simple

Lisa and the entire portal platform made everything so easy. Highly recommend.

2 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Matthew Mann, thank you for your excellent feedback, I'll also pass your comments onto Lisa. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 4 out of 5 stars

Customer service team quick response.

Although the process took longer than expected the Enact customer service team have reached out and all issues have been resolved.

2 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Patrick Bell, I am extremely sorry to read your comments. Unfortunately, I will not be able to locate your details on our system based on the information provided. I will contact you via Trustpilot for further information so I can escalate this to a senior manager. Kind regards, Abbie

Rated 5 out of 5 stars

Timely communication. Good customer service

Timely communication. Easy to contact & clarify doubts. Overall the whole experience was smooth & hassle free.

15 May 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Anish, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Great service from Enact Conveyancing

Great service from Enact Conveyancing. When changing the name on my mortgage, they were very efficient and responded quickly whenever I had any enquiries. The process was smooth and well handled. Highly recommend.

30 June 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Gokul Thapa, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Smooth and professional service

Whole process was smooth and very professional for which I am grateful. Thank you all for making this possible.

2 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning T R, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The whole conveyancing process was smooth, efficient, and stress-free. Communication was clear throughout, the online portal made it easy to track progress, and any questions were answered promptly. I would happily recommend Enact Conveyancing to anyone looking for a professional and reliable service.

2 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning Andrew Brown, thank you for your excellent feedback. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Enact throughout my conveyancing process. The entire transaction was handled professionally and efficiently, and I was kept informed at each stage. The online portal was straightforward to use, making it easy to upload documents, track progress, and stay updated.

Whenever I had questions, the team responded promptly and explained everything clearly, helping to make what can often be a stressful process much more manageable. Completion took place smoothly, and I felt confident that my case was being handled with care and attention throughout.

I would happily recommend Enact to anyone looking for a reliable and professional conveyancing service. Thank you to the whole team for making the process as seamless as possible.

Special mention to Pheobe who handled my case throughout. Many thanks.

2 July 2026
Unprompted review
Enact Conveyancing logo

Reply from Enact Conveyancing

Good Morning gihan jirasinghe, thank you for your excellent feedback, I'll also pass your comments onto Phoebe. I'm really pleased that you found the service efficient. Please remember us when you decide to move home or buy or sell another property too. We help thousands of customers move home every year and would love to have the opportunity of helping you again – check out the video of why we’re different from the rest on https://www.enact.co.uk/moving-home!! Kind regards, Abbie

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