Embrace Financial Services Reviews 

2,198
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 397 reviews, reviewers overwhelmingly had a truly great experience with this company. Clients frequently praise the dedicated staff for their exceptional industry knowledge, professional guidance, and clear communication maintained consistently throughout the entire mortgage journey. Many consumers note that financial advisors go above and beyond to patiently answer questions, explain complex contract details, and significantly reduce anxiety during a major life purchase. However, a small number of customers noted occasional issues regarding communication gaps and unexpected administrative delays. Some reviewers expressed specific frustration concerning unreturned messages, slow responses, or an overall perceived lack of timely support from their representatives.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

Service

Customers had positive experiences with service, describing the mortgage advisors as thorough, professional,... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are consistently helpful,... See more

Response time

People report positive experiences with response time, highlighting fast, helpful, and responsive... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the process as quick, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed to remortgage and had used Anne before and were very pleased to see that she was still able to help us once again and through Embrace Financial Services, as always Anne is extremely thorough... See more

Company replied

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

Thank you to Louise Burrows at embrace, we both really appreciate the time and help you gave us today with our life insurance. I had no idea what our old cover did but now we have been upgraded to... See more

Company replied

Rated 5 out of 5 stars

Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,198)

394 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amy Prescott at embrace was amazing…

Amy Prescott at embrace was amazing with helping us secure the best mortgage deal for our new home. Ensuring we had the best offer and keeping us informed throughout.. Amy is very personable and nothing was too much trouble. Thanks again

19 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so pleased to hear Amy helped you secure the best mortgage deal for your new home. We appreciate you sharing your positive experience!

Rated 5 out of 5 stars

Simon Durose @ EmbraceFS

Simon Durose is the best! From first appointment, through the buying process and completion he guided myself and my partner perfectly through a very busy time as first time buyers. Simon is a credit to his employer with vast knowledge of the mortgage market and additionally great knowledge of the estate agency world. I would (and have) recommend Simon to anyone looking to buy!

8 April 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you so much for your wonderful feedback! We're delighted to hear Simon supported you so well throughout your first home-buying journey, he’ll really appreciate your kind words and recommendation.

Rated 1 out of 5 stars

Disappointed with the service

Disappointed with the service that was provided. Made an appointment and spoke to one of the advisors. As requested sent all our documents over, only to receive a call from the advisor informing us that he was on annual leave for a week and would call us on his return. 5-days later, we are still to hear from him or them.
As we only wanted to loan a small amount over a limited period, I get the impression that it wasn't worth his or their time!

I'd rather people be honest with you and state this without promising to call you back.

19 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

I’m really sorry to hear about your experience. We completely understand how frustrating this must have been, especially after providing your documents and expecting a timely follow-up.

This isn’t the level of service we aim to provide, and we apologise for the lack of communication regarding the advisor’s availability. Please be assured that all enquiries are important to us, regardless of the amount you’re looking to borrow, and your experience is not what we would expect.

Rated 5 out of 5 stars

Helpful, honest and straightforward.

Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward self. He is an expert at removing obstacles and clarifying the most complex of issues. I now have secured a satisfactory deal for the next couple of years. Many thanks.

15 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your kind feedback. We’re delighted to hear Ray provided his usual helpful and straightforward support and that he was able to secure a deal for you. We’ll be sure to pass on your thanks.

Rated 5 out of 5 stars

First time buyer

I cannot thank Lisa enough for all her advice and support. As someone stuck in the cycle of private rent I didn't think a mortgage would be an option for me. She did everything possible to find a deal that suited me and through a track record mortgage we managed to find something affordable to get me on the property ladder. She was on hand for all of my questions, of which there were many, and her knowledge and expertise were invaluable during the process. Thank you so much!

1 June 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your lovely feedback. We’re so pleased to hear Lisa was able to support you every step of the way and help you secure your first home. We’ll be sure to pass on your kind words - congratulations! 🎉

Rated 5 out of 5 stars

excellent service

Nuala was very pleasant to deal with and communication was excellent. She was able to recommend a solicitor that was significantly cheaper than other quotes!

28 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your feedback. We’re delighted to hear Nuala was pleasant to deal with, kept communication clear, and helped you find great value.

Rated 5 out of 5 stars

Professional, Thorough, and Truly Dedicated

We cannot thank Lisa C enough for all the help and support she gave us during our mortgage process. We originally contacted her when putting in an offer on our first property. Although that purchase did not go through, we were so impressed by how thorough and helpful she was that we immediately reached out to her again when we found another property.
This time our offer was accepted, and Lisa was incredible throughout the entire process. She took so much time to carefully review our offer, explain every detail clearly, and answer every question we had, no matter how small. Her knowledge and patience gave us a lot of confidence during what can otherwise be a very stressful experience.
What stood out most was her dedication. She even worked on her day off to ensure our Agreement in Principle was updated in time for us, which genuinely made a huge difference.
Lisa was professional, responsive, supportive, and completely committed to helping us. We truly felt her service was worth every penny and would highly recommend her to anyone looking for expert mortgage advice and support.

26 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We are so happy to hear about your positive experience with Lisa. It is wonderful to know that her dedication and thoroughness made such a significant difference during your mortgage process. Thank you for sharing your kind words and recommendation.

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful. Explained everything really clearly. Thank you again!

15 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're glad you enjoyed your experience. We appreciate your kind words.

Rated 5 out of 5 stars

The best ever

The best ever. Want to call out Nuala for the amazing service and help. Was there for every guidance I needed as a first time buyer in the UK and recommended the best people to work. Stood beside as a family. Thank you so much would not have happened without your support and help. Always grateful ☺️

22 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so glad Nuala could provide such amazing support during your first home buying experience. Your kind words mean a lot to us!

Rated 5 out of 5 stars

Louise Burrows helped us protect our…

Louise Burrows helped us protect our family with life& critical illness insurance and income protection. Really enjoyed working with Louise who helped answer any questions and concerns, guiding us to make the right decision for our family. Quick communication, informative and friendly!

22 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your wonderful review! We are so pleased Louise could help protect your family and guide you to the right decisions. Your kind words mean a lot to us.

Rated 5 out of 5 stars

Lois Keefe at Reeds Rains Carrickfergus 😊

A huge thank you to our mortgage advisor Lois Keefe at Reeds Rains Carrickfergus. She was professional, friendly, and incredibly helpful throughout the entire process. From the very beginning, she made everything easy to understand and took the stress out of arranging our first mortgage.

Lois was always quick to respond, kept us updated every step of the way, and went above and beyond to make sure we found the best option for our needs. Her knowledge and support gave us complete confidence throughout.

We truly appreciated all of her hard work and wouldn’t hesitate to recommend Lois to anyone looking for a reliable and supportive mortgage advisor. Thank you again for everything Lois we love our new home!! 😊

6 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for sharing such a wonderful review! We are so pleased to hear about your positive experience and how helpful Lois was in making your first mortgage journey smooth and stress-free. We appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Justyna mortgage advisor

Justyna has expert knowledge, fantastic communication skills and always happy to answer any questions. Top star in what she's doing.

2 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We are so glad to hear such positive feedback! We appreciate you sharing your experience with us.

Rated 5 out of 5 stars

Craig from Embrace has been amazing for…

Craig from Embrace has been amazing for us, answered every question without hesitation and has been very professional and knowledgeable. Craig communicated effectively and efficiently and we wouldn't recommended anyone else.

18 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so happy to hear about your excellent experience with Craig! Your kind words are truly appreciated.

Rated 5 out of 5 stars

Best morgadge advisor

Justyna is one of the most professional morgadge advisors I have ever met, very knowledgeable and helpful.

2 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We are so pleased to hear about your positive experience with Justyna. Thank you for sharing!

Rated 5 out of 5 stars

Justyna is a great advisor

Justyna is so friendly, knowledgeable and helpful. I have chosen to continue to orgnaise my mortgage through Justyna since moving home around 10 years ago. Justyna is open to face to face or virtual appointments, which makes engagement very easy.

25 April 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you so much for your lovely feedback! We’re delighted to hear you’ve had such a positive experience with Justyna over the years. Your continued trust means a great deal, and we’re glad her flexibility and support make things easy for you.

Rated 5 out of 5 stars

Great experience.

Really nice team, easy to approach and respond very quickly. Despite some challenges with my financial situation alternative ideas and solutions were suggested and actioned promptly. Very good experience in the mine field that is mortgages.

20 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We're so pleased our team was easy to approach and responsive. We're glad we could promptly suggest solutions despite challenges. Thank you!

Rated 5 out of 5 stars

Shaneel was fantastic and secured best…

Shaneel was fantastic and secured best value from the market in tough times. I would recommend his services to anyone looking to secure a new mortgage.

20 May 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

We are so pleased to hear Shaneel secured great value for you during a challenging time. Your recommendation means a lot!

Rated 5 out of 5 stars

Justyna is the best!

Justyna arranged our mortgage and explained everything to us every step of the way. We trust her completely and have returned to her twice for her to renew our mortgage in the past. She works quickly and effectively with minimum fuss, explains everything in simple terms and looks at different scenarios to help you make an informed decision.

18 April 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your kind words! We’re so pleased to hear how much you value Justyna’s clear guidance and efficient service. It’s wonderful to know she’s earned your trust time and again, we really appreciate your continued support.

Rated 5 out of 5 stars

Justyna and her team recently helped us…

Justyna and her team recently helped us get our mortgage, and we are very grateful for all their support and help throughout the whole process. Everything went smoothly, and they were always professional, kind, and helpful. We highly recommend them

28 April 2026
Unprompted review
Embrace Financial Services logo

Reply from Embrace Financial Services

Thank you for your kind feedback! We’re so glad Justyna and the team could support you throughout the process and make everything run smoothly. Your recommendation means a lot to us!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look