Embrace Financial Services Reviews 

2,198
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 397 reviews, reviewers overwhelmingly had a truly great experience with this company. Clients frequently praise the dedicated staff for their exceptional industry knowledge, professional guidance, and clear communication maintained consistently throughout the entire mortgage journey. Many consumers note that financial advisors go above and beyond to patiently answer questions, explain complex contract details, and significantly reduce anxiety during a major life purchase. However, a small number of customers noted occasional issues regarding communication gaps and unexpected administrative delays. Some reviewers expressed specific frustration concerning unreturned messages, slow responses, or an overall perceived lack of timely support from their representatives.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

Service

Customers had positive experiences with service, describing the mortgage advisors as thorough, professional,... See more

Customer service

Users describe positive interactions with customer service, noting that advisors are consistently helpful,... See more

Response time

People report positive experiences with response time, highlighting fast, helpful, and responsive... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the process as quick, straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed to remortgage and had used Anne before and were very pleased to see that she was still able to help us once again and through Embrace Financial Services, as always Anne is extremely thorough... See more

Company replied

Rated 5 out of 5 stars

I popped into Your move in Dalkeith not really knowing much about my options re a mortgage after a marriage separation. However I was referred to Danielle Knox who simply guided me through the optio... See more

Company replied

Rated 5 out of 5 stars

Thank you to Louise Burrows at embrace, we both really appreciate the time and help you gave us today with our life insurance. I had no idea what our old cover did but now we have been upgraded to... See more

Company replied

Rated 5 out of 5 stars

Having enjoyed a low rate for the last five years, it was with some trepidation I began the process of trying to secure a new mortgage deal. Ray Lang was his usual helpful, honest and straightforward... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Embrace Financial Services have mortgage advisers across the UK who will give expert advice and guidance throughout the mortgage process – giving you your precious time back. We are open 7 days a week, from 7am until 10pm Monday to Friday.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,198)

394 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent mortgage advisors

Have dealt with Lee Dineley from Embrace for a number of years and he always provides great support and guidance through the mortgage process. Highly recommend.

24 June 2026
Unprompted review
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Reply from Embrace Financial Services

Great to hear about your positive experience with Lee! Thanks for your recommendation, we’re delighted he’s been able to support you so well over the years.

Rated 5 out of 5 stars

Simon was unbelievably helpful

Simon was unbelievably helpful, he made everything easy to understand. For myself and my partner being first time buyers, we felt beyond satisfied with not only the initial consultations, but with everything that followed and eventually our mortgage. I cannot recommend Simon enough.

17 June 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your kind words! We're delighted to hear Simon made the process clear and supportive for you both as first-time buyers. Congratulations, and we truly appreciate your recommendation!

Rated 5 out of 5 stars

Amazing service

I had a fantastic experience with Shaneel, who was very professional and knowledgeable. The journey was bumpy but Shaneel was very supportive and managed to help me get a very good deal for my mortgage. He did not give up when difficulties arose but identified the best solution for my situation.

17 June 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad to hear Shaneel could support you through a challenging journey and secure a great mortgage deal. Your kind words mean a lot to us!

Rated 5 out of 5 stars

Andy white was perfect really helped me…

Andy white was perfect really helped me booked me in fast when I needed help with any computer work overall helpful and professional along side reeds rains

15 June 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad to hear Andy and our team provided such helpful and professional assistance. Thank you for sharing your positive experience!

Rated 5 out of 5 stars

Highly recommend Ann Page

Highly recommend Ann Page, communication was excellent, explained the process throughout, very attentive to our needs, and kept in constant contact with updates.

16 June 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your kind recommendation! We’re so pleased Ann provided excellent communication and kept you well informed and supported throughout the process.

Rated 5 out of 5 stars

Alison Adam

I am a retired person and have used Alison over the years time and again. She organized
1. The mortgage on my wee rental, ( not easy at all as I was out the country at the time which lenders hated).
2. ⁠a subsequent remortgage on that property
3.. She then organised
A mortgage for my own home - again difficult as I was out the country.
1. She organized a mortgage to get my son on the housing market despite limited finances.
5. Just recently she organised yet another remortgage on my home to release capital.

She always gets me great rates as she really does research to find the best deals and takes the time to explain all my options.
I recommend her unreservedly - I’d simply be lost without her financial knowledge and skills.
Elaine Austin .

16 June 2026
Unprompted review
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Reply from Embrace Financial Services

We are so pleased to hear about your positive experiences with Alison over the years. It's wonderful to know we could assist with your mortgages and remortgages, especially given the complexities of being out of the country. We truly value your recommendation and appreciate you sharing your story.

Rated 5 out of 5 stars

I’ve used Pascalie several times for…

I’ve used Pascalie several times for mortgages and she’s always been great. Super efficient, knowledgeable and always gets the job done.

15 June 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad to hear about your positive experiences with Pascalie. Thank you for your kind words and continued trust!

Rated 5 out of 5 stars

There are not enough words to write…

There are not enough words to write that can express how highly we would recommend anyone wanting a mortgage to ask for Mike Wing at Embrace Financial Services.
As a family we have used Mike over the last few years for new and remortgages.
We are sure anyone who has ever had to try and navigate their way through a mortgage application process will know how daunting and stressful it is , however if you use Mike his exceptional knowledge , professionalism , very clear communication style and his genuine sincere friendly approach guarantee you will feel confident being in very safe hands.
An example of how exceptional Mike is only last week following a very desperate telephone call from myself to him regarding an unforeseen “glitch”caused by our mortgage lender with only 5 days to go before completion he went above and beyond by contacting the lender constantly over 4 days to ensure the the issue was resolved. I cannot tell you how relieved I was when he called me early morning to say the completion will go ahead the next day .
Thanks again Mike for providing us with your support,expertise and exceptional efficient service .
Kind regards
Mick and Alison

15 June 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for your wonderful feedback, Mick and Alison. We’re absolutely delighted to hear how well Mike has supported you over the years and that his knowledge, communication, and friendly approach gave you such confidence throughout the process. It’s especially great to hear how he went above and beyond to resolve that last-minute issue and ensure your completion went ahead smoothly. We really appreciate your recommendation and your continued trust in Mike and Embrace Financial Services!

Rated 5 out of 5 stars

Alan’s been brilliant from start to…

Alan’s been brilliant from start to finish. Dealt with this company a few times, great service. I don’t normally do reviews but I think one is deserved.

12 June 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad to hear you had a great experience with Alan! Your kind words mean a lot, and we truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

We got our first mortgage through Kristopher and he was fantastic

We had Kristopher helping us with our mortgage for our first house and he was fantastic throughout, communicative, gave great guidance (we didn't know a thing so we needed it) and kept on top of everything so well for us. Would definitely recommend for anyone in the same position

14 May 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your great feedback! We’re so pleased Kristopher provided clear guidance and kept everything running smoothly for your first home, your recommendation means a lot!

Rated 5 out of 5 stars

Simon Durose - 5 star adviser!

Simon Durose arranged our mortgage and protection and we were really impressed with the service. He was very well prepared, took the time to understand our circumstances, and gave clear advice.

The whole process was smooth and efficient, and our mortgage offer was issued within just two working days of our meeting.

We’re very happy with the outcome and would highly recommend his services.

30 May 2026
Unprompted review
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Reply from Embrace Financial Services

We're so pleased to hear about your positive experience with Simon. It's wonderful that the process was smooth and efficient, leading to such a quick mortgage offer. Thank you for your high recommendation!

Rated 5 out of 5 stars

Second time I've used Embrace Financial…

Second time I've used Embrace Financial service and they have been brilliant from start to finish. Prompt in responding and explain everything clearly. Would recommend. Yvonne

4 June 2026
Unprompted review
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Reply from Embrace Financial Services

We're so happy to hear about your positive experience with us again! We truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Excellent service!

Russ has always taken care of my remortgages. He takes his time to go through the best products available to find the perfect match. Highly recommended!

4 June 2026
Unprompted review
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Reply from Embrace Financial Services

We are so pleased to hear about your positive experience with Russ. We appreciate your kind words and recommendation!

Rated 5 out of 5 stars

Very helpful and responsive

Very helpful and responsive
Simon was my financial advisor for the mortgage product renewal. Consistent with my previous experiences with Simon, he displayed great professionalism, knowledge and responsiveness to my needs. The service was tailored to our requirements and it was very helpful, thank you.

5 June 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your kind feedback! We’re glad Simon provided a helpful, responsive service and tailored everything to your needs, your continued trust means a lot to us.

Rated 5 out of 5 stars

We re-mortgaged through Amy at Reeds…

We re-mortgaged through Amy at Reeds Rains in St Helens and so happy we did! She helped every step of the way, making sure we understood all the ins and outs of the process, which was needed as this was our first ever re-mortgage. We also feel so confident we got the best rate in the market! Thank you so much for all your help Amy - highly recommend to anyone wanting a mortgage/re-mortgage!

5 June 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your fantastic feedback! We’re so pleased Amy supported you every step of the way and helped you feel confident throughout your first remortgage, your recommendation means a lot!

Rated 5 out of 5 stars

Ray was so helpful!

Ray was so helpful when me and my partner came to him to start our journey as first-time buyers. He gave us so much great information, provided amazing solutions and made the whole process less daunting. We would highly recommend him to anyone looking for a mortgage broker, especially first-time buyers in a similar position to us!

4 June 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you for your lovely feedback! We’re so pleased Ray made your first-time buying journey feel less daunting and provided such helpful support, your recommendation means a lot!

Rated 5 out of 5 stars

Very helpful

Very helpful. Nothing to do on our side. Try and get us the best rates

4 June 2026
Unprompted review
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Reply from Embrace Financial Services

We are delighted you found our service helpful and appreciate your kind words.

Rated 5 out of 5 stars

My new and last mortgage offer was…

My new and last mortgage offer was Explained in best detail which made me feel at ease when deciding.

2 June 2026
Unprompted review
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Reply from Embrace Financial Services

We are so pleased to hear that our detailed explanation made your mortgage decision easier. Thank you for your kind words!

Rated 5 out of 5 stars

If you need a mortgage advisor, look no further than Graham!

I cannot recommend Graham highly enough! As a first-time buyer, the mortgage process felt incredibly daunting, but Graham was exceptional from start to finish. He is incredibly knowledgeable and took the time to ensure I understood every piece of paperwork and detail along the way, which gave me so much confidence. Thanks to his efficiency, I had my formal mortgage offer approved within just two weeks of my property offer being accepted.

His communication is fast, crystal clear, and he is a genuinely friendly person to work with. What stood out to me the most was when he went completely above and beyond by jumping on an ad-hoc call with me after I received my home buyer’s survey back and completely put my mind at ease.
Graham made what could have been a chaotic process feel completely streamlined, simple, and stress-free. If you need a mortgage advisor, look no further than Graham!

11 April 2026
Unprompted review
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Reply from Embrace Financial Services

Thank you so much for taking the time to share your experience.

We’re really pleased that Graham was able to make such a positive difference, especially as a first-time buyer. It’s so important to feel supported and informed throughout the process, and it’s great to hear he helped make everything feel more straightforward and manageable.

Wishing you all the very best in your new home, and thank you again for your recommendation!

Rated 5 out of 5 stars

"As a first-time buyer

"As a first-time buyer, I was nervous about the mortgage process, but my advisor made everything simple and stress-free. Fantastic service."
kudos!!!

2 June 2026
Unprompted review
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Reply from Embrace Financial Services

We're so glad we could make your first mortgage experience simple and stress-free. Thank you for your kind words!

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