Efoam Reviews 

566
•
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Obviously you don't gat the free pillow.. unless it comes separately from the main delivery, oh well, must be a sales tactic...

Company replied

Rated 5 out of 5 stars

Ordered what we thought we wanted, but was advised what was suitable for the job. They stated to come and visit and try out the different options and were very helpful. Came away with the correct fo... See more

Rated 5 out of 5 stars

What joy! The new foam-filled cushions for my sofa offer truly superior comfort and support. Why, because they are comfortable, distribute weight evenly and are clearly going to maintain their structu... See more

Company replied

Rated 5 out of 5 stars

I used Efoam for two new sofa cushions. We have had a brilliant sofa bed for 20 years that was still in great condition apart from two backrest cushions that were losing their shape. I sent off mea... See more

Company replied

Company details

  1. Bedroom Furniture Store

Written by the company

eFoam foam cut to size and shape.


Contact info

4.2

Great

TrustScore 4 out of 5

566 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(566)

21 reviews in the last 12 months

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Rated 1 out of 5 stars

Order placed 21st December

Order placed 21st December, email from efoam advising will be dispatched next working day. Still no order received.

21 December 2023
Unprompted review
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Reply from Efoam

Dear Michael,

We have checked and your order was actually placed on 29th December whilst we were closed for the holidays. Our website and Google info advised of our opening/closing days over the holiday period.
Your order was dispatched on 2nd January when we re-opened and is currently on route to you via Evri/Hermes, we can see the tracking details were also sent to you so we are quite confused by your review...

Wishing you a pleasant day.
eFoam

Rated 5 out of 5 stars

A good company selling good products.

I have used eFoam before and have now ordered some quality foam for a swivel chair seat it arrived well-packaged and fast delivery, with excellent service from a trusted company. Thank you.

28 November 2023
Unprompted review
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Reply from Efoam

Thank you for your 5 star feedback John, we are pleased to hear you are continuously delighted with your foam orders from us :)

Kindest regards

eFoam

Rated 5 out of 5 stars

I was so impressed by the first class service

I was so impressed with the 2 ladies Debbie and Charlie I dealt with on the telephone on 2 different calls both were so welcoming, helpful and reassuring, they showed good knowledge of the products and ensured that details I gave were correct.
As for the product, Got what I wanted it arrived within 48 hours, it was well packaged.I would definitely recommend EFOAM all day long.

24 November 2023
Unprompted review
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Reply from Efoam

Thank you very much for your kind words Paul, we highly appreciate your feedback and are happy to hear our team were able to assist with your requirements.

Kind regards
Efoam

Rated 5 out of 5 stars

Excellent service

Easy to use website, good explanation of types of foam, suitable uses, coverings, and measuring.
Swift acknowledgement of order, prompt delivery.
Excellent product, just the job.
Excellent service.

1 November 2023
Unprompted review
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Reply from Efoam

Dear David,

Many thanks for your kind feedback, we are pleased to hear you have been happy with all aspects of our service and foam products.
Kind regards
eFoam

Rated 5 out of 5 stars

Fabulous customer service and products

This is the second time I have ordered from efoam and I am as equally pleased as I was the first time. The foam cushion I ordered for a fairly uncomfortable little next sofa has made such a difference.
Everything from the super customer service, quality of the cushion and extremely prompt delivery has made ordering a delight.

20 October 2023
Unprompted review
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Reply from Efoam

Thank you for your 5 star review Sue, we are pleased to hear you have been happy with your orders and our service overall, thank you we appreciate your kind words.

Kindest regards

eFoam

Rated 5 out of 5 stars

Excellent communication with Debbie

Excellent communication with Debbie, new and advised me what I needed. Superb quality product and very fast delivery.

4 October 2023
Unprompted review
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Reply from Efoam

Many thanks for your 5 star feedback Barry, we are happy to hear our team were able to assist with your requirements.

Kindest regards

eFoam

Rated 5 out of 5 stars

Excellent Service.

Ordered Sunday delivered Tuesday morning. Professionally packaged and foam cut to my exact measurements. Will certainly not hesitate to use this company again and will recommend to friends. Thanks.

3 October 2023
Unprompted review
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Reply from Efoam

Thank you for your kind review Patrick, we are glad to hear you were pleased with our speedy service :)

Kindest regards
eFoam

Rated 5 out of 5 stars

eFoam Acoustic Foam

We stumbled across eFoam whilst looking for acoustic material. They seemed a lot cheaper than the alternative companies, and had a huge range, so we gave them a call. They were extremely helpful and suggested we pop down and see them where they could show us some samples (simple enough as they are only a few miles away). When we got there we were dealt with by Charlie & Ange who provided lots of great advice (excellent customer service and product knowledge); we even saved quite a few quid! We purchased the recommended acoustic foam and ordered some further products which we hadn’t considered. These were delivered the next day (on a Saturday). Halfway through the job we realised we’d miscalculated and needed a few more bits. No problem! A quick call to eFoam and the extras were shipped for next day delivery. Absolutely amazing! To say we are very happy with eFoam (in particular Charlie & Ange) is a huge understatement. We have a couple more projects coming up and eFoam will be our immediate ’go to’. Thank you, Charlie and Ange, we will see you again soon. Exceptional service - highly recommended.

22 September 2023
Unprompted review
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Reply from Efoam

Thank you very much for your kind words Martin, it was a pleasure to meet you and we are glad we were able to assist with your urgent project!

Kindest regards
eFoam

Rated 5 out of 5 stars

Absolutely superb

Absolutely superb. I ordered a replacement foam cushion for my worn out 30 year old couch. My new cushion arrived today (only 2 days after ordering) and I'm delighted to say, it fits perfect! I'm delighted and I will make a point of recommending Efoam to all my friends at every opportunity.

22 September 2023
Unprompted review
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Reply from Efoam

Thank you for your 5 star feedback, Justin. We are delighted to hear you have been pleased with our service and products!
Kindest regards
EFoam

Rated 2 out of 5 stars

Similar to feedback listed below I…

Similar to feedback listed below I would advise to not order through this company for specialised sizes or pieces. This is because of the quality of the product and the experience I've had of their customer service communication style. I ordered two pieces of severe firm foam, albeit very thin. The foam itself arrived both not to the density I was expecting and was also inconsistent in its thickness - with one side being almost half that of the other. I approached customer service with both these listed as problems so I could reorder what I needed. They offered me a refund if the foam was returned however I had to glean for myself that they would not fulfill my order needs to the quality and size of foam product I was after but only after asking lots of questions. The tolerance of the cutting machine apparently at thin levels means a huge variation in the thickness - which is not listed on their website as a warning. I also found the customer service to be a bit like pulling teeth with short emails and just generally not that great/a little kurt - left me with a bad feeling. I kept the foam as I needed it for a project that couldn't wait but it will impact the quality of upholstery provided. I have ordered through this company before and it's been fine - but these were for less specialised pieces. So as stated by people below don't order for anything specialised and don't expect anything too firm! For general upholstery I am sure it fine.

4 September 2023
Unprompted review
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Reply from Efoam

Dear Eleanor,

We are sorry to see this, having discussed this with you in detail via email to confirm the density you had ordered was indeed the correct density you ordered. However, at only 8mm thick it would still be very flexible/soft to feel with this being a polyurethane (sponge) upholstery foam product.
With regards to the thickness, looking at the photos supplied this was between 6-8mm, which with all foam converters would be within the tolerance we have to allow for, this is stated on our website too. Whilst we endevour to cut as accurately as possible, in some instances a small tolerance can occur which we have no control over due to foams very flexible nature.

In light of this, we still immediately offered to uplift and refund your order in full.

Kindest regards
eFoam

Rated 5 out of 5 stars

Excellent service

Excellent service, we are really pleased. We’d been thinking about replacing our sagging 30year old sofa cushions for ages. Contacted efoam and having sent the covers to them, the replacements arrived within 5 days. Highly recommend

19 August 2023
Unprompted review
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Reply from Efoam

Thank you very much for your 5 star feedback, T.J, we highly appreciate your kind words and are delighted to have been able to assist in bringing your sofa back to life for you to enjoy once again!

Kindest regards
eFoam

Rated 5 out of 5 stars

Great service, good product, nice people

We called in to have a look at their 2" memory foam mattress topping for use in our small motorhome. Debbie in the office was very helpful with plenty of information to help us make our decision. The usual pick up time is the following day which was not easy for us as we live 50 miles away. Debbie saw our disappointment so went into the cutting room and arranged for us to wait just a short time, the guys in the cutting room cut the pieces to size straight away, brought it out to our van and off we went - brilliant!
btw - the foam is really comfortable and we were even offered a cup of coffee while we were there!

4 August 2023
Unprompted review
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Reply from Efoam

Dear Annie,

Thank you for your 5 star feedback, it was no trouble at all and a pleasure to meet you both. We are glad to hear you are happy with the foam too!

All the very best.

eFoam

Rated 5 out of 5 stars

Really helpful

Really helpful, staff helped me pick out the right foam Suited for my need can't complain.5 stars from me

28 July 2023
Unprompted review
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Reply from Efoam

Thank you for your 5 star review, as always we are only a phone call / email away to assist in anyway we can.

Kindest regards
eFoam

Rated 1 out of 5 stars

Awful customer service

Packaging was non existent except for a plastic bag so the foam was already dirty and torn when it arrived. I needed the foam for a project this weekend so I thought I'd just have to live with it as was going to be covered. Then I discovered the foam had been cut to the wrong size. After several emails and then several photos they said I could send it back. They wouldn't send out a replacement. I would have to order and pay again. Since this was a Friday they couldn't be bothered to cut me a new piece until the following Monday which meant I now didn't have the foam for the weekend.

The details in their reply are incorrect. I notified them on Thursday and they initially replied at 9.30am Friday allowing plenty of time to resolve the issue.

14 July 2023
Unprompted review
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Reply from Efoam

Dear Paul,

We are very sorry to hear that your parcel arrived damaged and can see we immediately arranged to uplift and refund/replace your order for you. However, as this was late Friday afternoon the couriers had already left for the day meaning we couldn't dispatch your replacement order until the following working day (Monday).
Due to this being too late for your deadline, I can see your order was instead collected and refunded in full. Apologies once again for any inconvenience.

Kindest regards
eFoam

Rated 5 out of 5 stars

Cushions re-plumped

Seat cushions on our ageing settee had lost their vigour. I send the covers to Efoam and within days they were returned beautifully plumped and comfortable with new foam. A professional and reliable service.

5 July 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended ...

Ordered two new sofa seat cushions via website, as our current ones had became soft and spongy after a few years.

Website was informative, and very easy to use to enter the size of cushions required.

Ordered on the Friday afternoon, and new cushions arrived on the Tyesday afternoon. Superb service and fast delivery!

New cushions are perfect, and it's great to be sitting down again without sinking into the sofa. Would highly recommend Efoam.co.uk! Thanks

11 July 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, great product. Only let down by their courier (yodel). Ordered two mattresses to be delivered to a Scottish island. Was promised delivery on Wednesday, however tracking showed “issues”; I contacted efoam, who could not have been more helpful and understanding. I will use this company again, and would highly recommend.

30 June 2023
Unprompted review
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Reply from Efoam

Thank you for your 5 star feedback, we are grateful for your kind words and appreciate you recommending us to others :)

Kindest regards
eFoam

Rated 4 out of 5 stars

Good online shopping experience.

Nothing to fault regarding my experience here. Ordered some foam for a mattress in my camper van. It arrived as I was advised, correct size and very comfortable. I also had contacted the customer services regarding delivery, all went well there also. Nothing in life is perfect, thus the 4 stars as opposed to 5.

28 June 2023
Unprompted review
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Reply from Efoam

Thank you for your feedback, Caroline. We are glad to hear you have been pleased with all aspects of our service!

Kindest regards
eFoam

Rated 5 out of 5 stars

Excellent service online and on the…

Excellent service online and on the phone. Very knowledgeable on their products, Debbie you were wonderful! 2 days later all the foam arrived perfectly cut. Have used efoam before and will continue to do so. Thank you!

22 June 2023
Unprompted review
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Reply from Efoam

Hi Sarah,

Thank you for your 5 star feedback. We are so glad our team were able to assist you with ordering the ideal foam for your needs and in a timely manner, as always we try our very best to help in any way we can and look forward to hopefully speaking with you again in the future.

Kindest regards
eFoam

Rated 5 out of 5 stars

Crazy fast delivery…

Crazy fast delivery ordered on Tuesday afternoon and received my order this morning. Just what I wanted for our conservatory chairs, thanks efoam I will send pics later

15 June 2023
Unprompted review
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Reply from Efoam

Hi Andy,

Thank you ever so much for your kind words, we highly appreciate your feedback and are happy to hear you were pleased with our speedy service!

Kindest regards
eFoam

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