I won't be nice anymore,your company keeps trying to take money from my bank account for a service I do not have,DO NOT want and never subscribed to.every day you try so I keep my account locked becau... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
After receiving a prompt answer by email, I replied making further questions but also suggesting a call to make the alignment faster and easier. Attendant Patrice called me right away and was very pat... See more
Company replied
I needed help with logging into both my admin and user account settings to review my faxes. Megha helped me understand each and every step along the way so I could get back into our account. I am gra... See more
Company replied
Great customer service. I had to send an email to the Corporate Support team to make a change to the setup of our account. A lot of times when I send an email like this, I get back a generic respons... See more
Company replied
Company details
Written by the company
Consensus Cloud Solutions, Inc. (NASDAQ: CCSI) is the world’s largest digital fax provider and a trusted global source for the transformation, enhancement and secure exchange of digital information. We leverage our 25-year history of success by providing advanced solutions for regulated industries such as healthcare, finance, insurance, real estate and manufacturing, as well as state and federal government, which result in improved outcomes. Our solutions can be combined with best-in-class managed services for optimal implementations
Contact info
700 South Flower Street, Suite 1500, 90017, Los Angeles, United States
- 13238173202 or 18008102641
- corporatesupport@mail.efax.com
- www.efaxcorporate.com
4.3
Excellent
242 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Patrice was very helpful
Patrice was very helpful. The current efax admin left the organization and Patrice was able to get me access to the account. I was then able to troubleshoot issues for 2 users not receiving faxes. He was very persistent in helping me and responded to all my emails. His assistance was greatly appreciated. Kudos to him and his customer service.
1 September 2022
Unprompted review
Reply from eFax Corporate
Thanks Jason! Your words lifted our spirits today. It means so much to us when our customers appreciate the hard work that goes into making each day at Consensus memorable.
First time resolution, thanks!
I spoke with the eFax technical team and was swiftly able to have the information I needed and was able to have my query resolved whilst on the phone. Thanks.
25 August 2022
Unprompted review
Reply from eFax Corporate
I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
Great customer service and helpful with…
Great customer service and helpful with guiding thru the steps to rest my password.
17 August 2022
Unprompted review
Reply from eFax Corporate
Dianna, your feedback matters and keeps the team motivated for our customers. I will make sure Patrice is aware of your nice review. Have a great day.
Victoria was great at helping resolve…
Victoria was great at helping resolve my issue and talking me through it. She also followed up with an email, which I can keep to refer back to, should I need.
12 August 2022
Unprompted review
Reply from eFax Corporate
Thank you Justine for taking the time to leave this nice review following the efficient assistance from the eFax Corporate support team. We will be happy to help again if needed.
Patrice Deserves a Pay Increase
My experience with Patrice was excellent! He was patient, kind, thorough and very helpful. He helped me reset my password with ease.
He is a great asset!
3 August 2022
Unprompted review
Reply from eFax Corporate
We want you to know how much we appreciate your review. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off.
Patient and helpful
I reached out to Efax support as I was unable to sign in to our eFax account. The technician I spoke with was very helpful and patient and was able to assist me with logging in.
3 August 2022
Unprompted review
Reply from eFax Corporate
Thanks Lynne! Your words lifted our spirits today. It means so much to us when our customers appreciate our hard work.
Victoria was really helpful to my case
Victoria was really helpful to my case, it was quick, easy and without any problems.
Problem solved, Customer happy
22 July 2022
Unprompted review
Reply from eFax Corporate
Christian, thanks for sharing your positive review of our service. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing our assistance. Have a fantastic day!
Patrice quickly resolved my issue where…
Patrice quickly resolved my issue where I was unable to send faxes as someone was answering the call!
21 July 2022
Unprompted review
Reply from eFax Corporate
Thank you Manoj for sharing this positive experience with our support team and the difference made by talking to an agent. We wish you a wonderful day!
black page
An image that is part of the signature has been processed as an attachment. That's why every fax sent from an email had an "extra" page with the image.
The case was solved very fast, because the employee Victoria from the eFax Corporate Customer Support worked with enthusiasm, diligence, and determination.
8 July 2022
Unprompted review
Reply from eFax Corporate
Hello Liane. it’s great to hear that you had a positive experience. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Thanks again for this nice review.
Victoria did an awesome job!
Victoria did an awesome job! She was very professional, polite and patient. Very diligent about getting the invoice I needed. Case # 58436620
7 July 2022
Unprompted review
Reply from eFax Corporate
Hello Loretta, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Thanks a million for your review and we wish you a wonderful day.
Patrice
Patrice
He did a great job teaching me how to send and receive fax
28 June 2022
Unprompted review
Reply from eFax Corporate
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We will make sure that Patrice knows about it.
Lais was very kind and friendly
Lais was very kind and friendly. She helped determine that the first fax I sent with Faxsipit was successful. Lais recommended that I get my account set up so that I receive a confirmation email after I send a fax. Lais walked me through the process of doing that. When I have to call Faxsipit the next time, I hope I am lucky enough to be connected to Lais again.
24 June 2022
Unprompted review
Reply from eFax Corporate
Lori, we’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Kind Team Members
I was having trouble with logging into my account and my account was locked. The person from support was very kind and patient with me and helped guide me through the system with ease.
23 June 2022
Unprompted review
Reply from eFax Corporate
Hello, your feedback means a lot to us and keeps the team motivated. It looks like the assistance was provided by Patrice and I will make sure he is aware of it. We wish you a very nice day.
Patrice was very helpful and quickly…
Patrice was very helpful and quickly resolved my issue. Thank you!
17 June 2022
Unprompted review
Reply from eFax Corporate
Kate, thanks a million for taking a moment to leave this nice review and share the good support from our team. We wish you a great day.
Really helpful and friendly
Patrice did a fantastic job of helping me solv an issue I have been struggling with for a good week.
Thank you for your help and patience :)
10 June 2022
Unprompted review
Reply from eFax Corporate
Thanks a million Matt for sharing the good experience with our support team and I will assure Patrice is aware of it. We will be happy to assist you again. Have a great day!
Great Experience
My customer service rep was great and resolved my issue within 5 minutes.
1 June 2022
Unprompted review
Reply from eFax Corporate
Tim, thank you very much for leaving this nice review and letting us know that Lais was great.
First class support
Patrice has picked up our Support ticket after a system error and has resolved the problem in a very timely and effective manner. Would thoroughly recommend.
30 May 2022
Unprompted review
Reply from eFax Corporate
Happy to read your satisfaction with the good and prompt response from Patrice. We will be glad to assist you again when the time comes. Have a great day Greg!
Patrice provided excellent service
Patrice provided excellent service. He was able to resolve my issue immediately. Great service. Thank you.
25 May 2022
Unprompted review
Reply from eFax Corporate
Gil, what a nice and and encouraging feedback for our support team. It makes our day and keeps us motivated. Thanks a million.
support
Patrice helped with password issues and worked with me until we could get things corrected and he could help me understand the dashboard and system.
25 May 2022
Unprompted review
Reply from eFax Corporate
Angie, it is a real pleasure to discover your nice feedback following the assistance from our support team. I will make sure Patrice is aware of it. Have a good day !
Patrice was extremely helpful with my…
Patrice was extremely helpful with my issue with reoccurring admin account locking. Also, it is helpful that I could get help before 7AM ET!
17 May 2022
Unprompted review
Reply from eFax Corporate
Hello Nora, we are grateful for your kind words and happy to see we can assist you 24/7 and help you the best we can. Have a wonderful day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.