EDF UK Reviews 

Great customer service

Stella was very cheerful, helpful and a good patient listener
We also received a £100 referral credit for my parents and £75 for us

Agent -Adam- was very helpfull and explained everythig fully

Kamil was a great help. He was very clear with everything and had a great attitude

The lady I spoke to at EDF was extremely pleasant to talk to. She spoke very clearly and precise and listened to what I had to say, then was able to explain what she was able to do and gave good advice in regard to what I needed to do.

I spoke with John Winfred today he was very helpfull with everything i required answers to. Explaining in detail how i need to proceed with an upcoming house move and also credit balance on my account to be processed smoothly He is a credit to EDF I have been a customer for 30 odd years and have found customer service to be one of the best for utility companies Thanks again

Our experience was great, thanks to Chris. He was very helpful good service and nice to speak to.

Your colleague Mark was very polite, proficient and dealt with my query promptly. Excellent customer service from Mark. Thank you.

kind, patient and understanding, thank you

I spoke to Joanna - Team T about my balance update on the EDF app. She was very informative and lovely to talk to.

ASAP result of a direct debit error on my account i rand EDF. The assistant was very helpful and polite and quickly corrected the error on my account.

The person i spoke to Emma Ray was very nice and very halpful i am happy with her

Feedback for Paul Donavon – EDF Customer Service

I would like to give some very positive feedback about a member of your customer service team, Paul Donavon.

Paul was absolutely wonderful. He listened patiently to everything I had to say and took the time to understand the problems I was dealing with. We were on the phone for quite some time, and throughout the conversation he was incredibly kind, understanding, patient and caring.

I have been going through a very difficult time following the passing of my partner, and Paul showed genuine compassion and empathy towards me. He didn’t make me feel rushed or like I was just another customer. He simply listened, understood and treated me with kindness.

Customer service like this really does make a difference, especially when someone is going through a difficult period. Paul is a real credit to EDF and a very good representative of your company.

I would give Paul 10 out of 10 without hesitation. He deserves recognition for the way he handled my call and for the genuine care and understanding he showed me.

Please pass on my thanks to Paul. I truly appreciated his kindness.

I had a problem of continuous emails telling me to set the new tariff which I had already one. Nicole checked our account and yes I had done it . Strange that we had these email reminders , maybe you can sort the problem out , it makes me feel that I must have done something wrong !!

The lady was very helpful,i was a little apprehensive if my account would be put back on track due to me makeing a payment already this month and my direct debit not going through yesterday.She sorted it all for me!

Arranged a new fixed tariff and refund

She was very good at asking me if there were any other issues as my son has a disability and very helpfull with the tarrif ive changed too

Telephone call was answered promptly. Advice and help given by Clare was excellent. We cannot fault the service given.

Renewed my energy tariff today and Kamil was very helpful, positive and efficient, a pleasure to talk to.