EDF UK Reviews 

Lloyd - 13f was very helpful, thank you

the lady was helpful and spoke clearly

Kat dealt with my enquiries in a competent, sympathetic and professional manner. Thank you.

Nikki was very helpful put me at my ease I am a vunuable custermer been concerned about renewing my gas and electric payments and she helped me decide .

John was very pleasant to talk too, and very efficient with his job. Thank you John 5/5.

Spoke with Nigel who answered my concerns and agreed with me that there was no need to alter my direct debit in view of my account balance which is currently in credit . But i will keep it under review each month.

I I am really impressed with Matt I ring in June to query how much has she paid as using was promised somebody would be out to check meter heard noth phoned again 26 augest once again no joy phoned yesterday Matt was very helpful said he would get appointment sorted and today somebody came read Meyer

Easy to talk to and patient

Marie was really responsive, of pleasant manner - and very importantly; human!

Dealt with the sensitivity around the matter in the professional manner that gave me a sense of confidence and security.

Thank you!

Pauline was easy to talk to, very easy to understand and follow, and extremely clear, concise and informative. In consequence, having undertaken a lengthy comparison of prices and customer service with several other providers, I have transferred to EDF.

I’ve been a customer for many years (over 5). They offer competitive rates. Easy to use app. Available customer service. No long waits or difficulty contacting like some companies. I’ve stayed as a disabled person as I’d rather have reliable service than be faced with stressful long waits and high costs.

Joemar was very helpful in dealing with my requests, thank you. And thank you for following up with the required tasks needed.

Stephen was very helpful and friendly, used plain English. The quote (which was slightly more complex, due to our unique needs) and switch took about 15 minutes.

Gab on customer service was most helpfull

I was trying to arrange a new direct debit and had conversations with two or three people in customer services but unfortunately things didn’t go to plan. I tried again and was lucky enough to speak with Andrew from team 5D who was very knowledgeable and very helpful he sorted my problem in 15 minutes or so. Many thanks Andrew.

The contact took too long to answer english was bad spoke too fast

Mahir managed to book an engineer for the installation of new smart meters that I had been waiting for for almost a month, and had become more crucial as the gas meter had no readings being displayed and the latest bill had not been generated. Fantastic service. Thank you.

Thandeka from team 2D was helpful, polite and respectful
Good quality of meeting customer need

I had selected a different tariff but realised this would prevent me from receiving some of the other benefits available. I contacted EDF and was dealt with promptly and switched to a new tariff which would cost me less on the longer term. Very straightforward process although I was surprised with the amount of information the agent had to hand which certainly helped resolve things