EDF UK Reviews 

Call back was very prompt and Bethany resolved my issue promptly and politely

A cheerful hello, listened to my question & quickly diagnosed the correct solution to my query.

After a 20 minute wait, managed to speak to someone to adjust my DD back to its original level. EDF algorithm had reduced it but had not taken into account we budget for the higher amount to give us a reserve for the winter months when the heating is on more. Despite EDF being told twice before not to reduce their system every 3 months will reduce our DD. I just wish they would leave it alone. I only really need to know if it is required to go up, then we can review and discuss

It was good to speak to a person who understood my situation straight away. He was most helpful.

Helpful and friendly phone operator. Just took a long time to answer hence only 4 stars

Steve responded to my issue quickly & to my satisfaction

Ana who I spoke to was very patient with me.
I was unable to sort out my new tariff . she took time to explain it all to me and give me prices and explain what length of term was. also explained how to reset password as it wasn't working.

Chelsey adviser was good she solve my prblem

The call handler was totally professional and friendly. She was sort of person a customer would wish to deal with - extremely helpful and knowledgeable. We agreed a long term fixed energy deal as a pricing safeguard given the volatility of the marketplace. I have been a customer of EDF for 2 years and they haven't put a foot wrong. I was hoping to tie down a long term deal with EDF with a modest increase and I managed to achieve it. Thank you for your excellent service.

I had an honest conversation after a short time waiting with Daniel

Michael C fully understood my various questions and answered them clearly and satisfactorily. Happy with the outcome.

He explained things perfectly, if I did not understand he would reapeat, I felt comfortable speaking to him, therefore I would recommend EDF, to others.

The EDF colleague was very polite and helpful

Very easy to deal with my tariff and change it. No problem

The conversation to switch supplier was easy, but to go on to the Go Electric Tariff we need to be on a standard variable rate first for up to 5 days. The dates of the switch to Go Electric are not clear. As we use 90% of our energy on night rate it is an important detail. Also very difficult to talk to someone about solar buy back tariff.

I had the pleasure of communicating with Oladimeji on several occasions regarding the transfer of ownership of a solar feed in tariff due to a house purchase. He was prompt in replying and clear in his instruction and advice. I was very happy with his response.

My call was answered fairly quickly. My advisor/call handler Shirelle was very polite, competent, honest and knowledgeable. My concerns were addressed and all questions answered. Shirelle made a call I had been procrastinating about and dreading into a very simple and stress free process and I am happy with the service provided. Whilst in no way a discriminatory comment, I am also pleased to have gotten through to a UK call centre. Thank you Shirelle you are a great representative of/for EDF.