EDF UK Reviews 

Caroline was very helpful.

I telephoned EDF today regarding an enormous gas bill. Mark helped me immensely today. I had telephoned a few times before, but nobody had gone into the technical aspect of why the meter readings had produced such a high Bill. Only he recognised that the actual gas meter had changed, from an old imperial four dial, to a modern metric five dial meter. He recognised that it was an emergency regulator leak in November 2024 at which point the meter had been changed as an emergency, but that the national database had not been updated with details of the new meter. And therefore meter readings and bills subsequently, were calculated as though the old imperial four dial meter was still in place. That is why the bills are so ridiculously high. He managed to do this by looking through the photos that I had sent by Email in good faith. Nobody else had picked up on the difference in appearance of the actual meter.
I am a Consultant surgeon, and have to display curiosity, and an active problem-solving mentality, on a daily basis. Mark did this for me with technical background knowledge , and motivation to sort out the problem, and the skill set to do so in real time during the conversation, whilst looking at the data available.
He then was able to communicate this to me, a person in these matters, with clarity and patience.
That is an immensely valuable set of skills in an individual, in any profession.

i have just switched to edf and wanted further clarification about my new tariff, response was positive and in a timely manner, so many thanks.

A straight forward tariff change over well explained by John.

Oladimeji was our customer support and he was excellent. He was very patient as my husband and I bombarded him with questions. We are both in our 70s and he was patient throughout our telephone call. We both felt we were listened to and he was very respectful and did not mind how many questions we asked. Normally my husband comes off such calls very stressed. He was very calm and happy with the conversation. Thank you Oladimeji

Andrew was a great help when I had some queries about the status of my energy switch, thank you!

I was extremely happy with the helpful and friendly service I received from Percival when I called EDF two days ago with a query about my impending direct debit price rise, plus several other issues I had. Percival listened to me, he made enquiries on my behalf and was able to sort everything out for me.
I was happy with the outcome and would recommend the service I received from him to my friends and acquaintances.

Sinelihle was very helpful, many thanks

Great lady and very professional. She let me speak and did not rush me

Very informative and easy to understand

Alindile from Team 3A who handled my query was very helpful and knowledgeable. I called about my tarrif and she was able to explain why my smart meter wasn't working correctly.

The agent who told me everything was very polite and explained everything her name was val I belive she is a great asset to you company once again congratulations to VAL

I was very stressed and my call was dealt with with a high level of customer service and excellence. Jessie15H was amazing

I called EDF today to discuss my energy supply. I spoke with Cherry, she helped me understand solar panel SEG system. Cherry went through with me on the phone how to navigate the meter. In helping me Cherry identified the meter was not working correctly. Cherry was very knowledgeable, extremely polite and patient. Cherry then quickly resolved this by booking an engineer visit appointment for new smart meter installation of the existing gas and electricity meters. Cherry was very efficient and kind helping me to get the solutions needed. Excellent customer service advisor.

The person I spoke to listened to my concerns and dealt with them in a pleasant and professional manner giving me a better understanding of how the meter reading system works.

I waited 15 minutes to get through to someone who then immediately cut me off. When I rang back I had to wait 10 minutes for my call to be answered. It's not good enough!!

Very good excellent service Hanna was very helpful.

Miko gave me a lot of time to answer my questions. so full marks to him from Bente Gregory