Ecosusi Reviews 

228
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Disappointing. The strap broke on my bag not long after I got it. Unfortunately I had lots going on at the time so it took me a little while to go to customers services about replacing the strap. My e... See more

Rated 1 out of 5 stars

Horrific !! 3 ignored emails and 1 month waiting. “Lost in transit” then the product is “sold out” despite it still being available online!! Awful service,Disgusting treatment, No apology !! Do not... See more

Rated 1 out of 5 stars

Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel... See more

Rated 1 out of 5 stars

I ordered two items. One item arrived really squashed, the kind of squashed that won't come out over time. I am suprised and annoyed they didn't pack it better because considering the package was tr... See more

Company details

  1. Bag Shop

Written by the company

Shop Ecosusi online for a wide selection of heritage-inspired messenger bags, tote bags, travel weekender bags for men, women. Free shipping on orders over $50.


Contact info

1.9

Poor

TrustScore 2 out of 5

228 reviews

5-star
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1-star

No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.9

All reviews

(228)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gorgeous, Eye-Catcher!!

Omg this bag is a dream come true, I have so much love for this bag, the colour, the material, the hold this has on me - it gets really heavy when I include both my iPad and MacBook + books + some other things (I bring so many things at once 😗) but I don't really care- my bags are all always heavy I've built muscles from bag-carrying

ANYWAYS, I've gotten so many compliments for this bag??!! It's simply a gorgeous colour omg thank you so much for having this shade of purple- I can't thank you enough 🥺💝

Oh before I leave, the shipment was all the way to Malaysia and it arrived in perfecttt condition (++++) points!!!

22 May 2022
Rated 4 out of 5 stars

Good value for money

The bag arrived within a month. Maybe the packaging seemed a bit too little for the bag itself, however it was in good condition, with no damage whaysoever. Looks just as it does on the website and feels sturdy.

27 September 2022
Rated 3 out of 5 stars

Love the bags not the company

I bought 2 bags and while I love both of them they are a little smaller than I was expecting. Also I bought them as a bundle and it said the bundle discount would be applied at checkout but never was so I paid full price for both. I probably would not have bought both otherwise. Beware of the bundle scam. Also the bags took a while to get here because they use an unreliable shipper.

6 September 2022
Unprompted review
Rated 1 out of 5 stars

The quality and ethics could be much better

I bought a bag from Ecosusi a few years ago, but the quality was very poor. The bag was squeaky and very badly made, despite their claims that they only offer great quality. I contacted them and they refunded me, but I wish they would improve their quality. I love that they don't use actual animal skin, but there are much better quality vegan leathers out there. Not to mention they also offer silk products, which are highly unethical, and they don't disclose what their products are made out of other than vague descriptions like 'vegan leather'.

3 September 2022
Unprompted review
Rated 1 out of 5 stars

Till date

Till date, I have not receive my order and no updates.

2 September 2022
Ecosusi logo

Reply from Ecosusi

HI Customer,
Thanks for your message.
We checked your logistics information and showed that your package has arrived in the destination. If you still haven't received it, please ask the local post office for specific delivery according to your tracking number.
Due to the current impact of the epidemic, you may need to pick up your package at the local post office.
Your tracking number is:YT2222221266026644 GTS100917408
The local post office: opsasia@gtsexpress.com
Website:https://www.gtsexpress.com
Looking forward to your favorable comments after receiving your package.
Regards

Rated 5 out of 5 stars

I love the feel of the leather

I love the feel of the leather but it's still light enough to carry my laptop and supplies. Super cute and ready for my fall semester. Sure most people don't wear a spring color in the fall but when it's a gloomy day that makes my color purple shine that much more to stand out. I love purple and I hope Ecosusi will come out with another shade of purple in the near future.

1 September 2022
Rated 5 out of 5 stars

Gorgeous bag

Gorgeous bag and such a lovely material, I’m curious to see how the vegan leather holds up to time but for now it’s the perfect uni bag. I fit my MacBook, 1 A4 notebook and 2 A5 notebooks, a small pencil case, my phone and computer charger and some snacks.

10 July 2022

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