Ecosusi Reviews 

228
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Disappointing. The strap broke on my bag not long after I got it. Unfortunately I had lots going on at the time so it took me a little while to go to customers services about replacing the strap. My e... See more

Rated 1 out of 5 stars

Horrific !! 3 ignored emails and 1 month waiting. “Lost in transit” then the product is “sold out” despite it still being available online!! Awful service,Disgusting treatment, No apology !! Do not... See more

Rated 1 out of 5 stars

Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel... See more

Rated 1 out of 5 stars

I ordered two items. One item arrived really squashed, the kind of squashed that won't come out over time. I am suprised and annoyed they didn't pack it better because considering the package was tr... See more

Company details

  1. Bag Shop

Written by the company

Shop Ecosusi online for a wide selection of heritage-inspired messenger bags, tote bags, travel weekender bags for men, women. Free shipping on orders over $50.


Contact info

1.9

Poor

TrustScore 2 out of 5

228 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.9

All reviews

(228)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Colleagues are jealous!

Gorgeous! Wish it was just a tad bigger to fit in more electronics, but otherwise, very pretty and durable. Got lots of compliments from my colleagues 😍

8 June 2022
Rated 4 out of 5 stars

Loved it!

Shipping was exactly how it was estimated. It came with a hole in the package and it worried me a bit. I took it out and it looks beautiful! Where the hole was it looks like it was stabbed and a dent was on the back but overall I love my briefcase! I can't wait to use it for campus!

8 June 2022
Rated 5 out of 5 stars

Nice and delivered on time.

Nice and delivered on time.
I purchased a bag and a watch.
The materials are pretty good and the bag and the watch are really cool.

They delivered the package on time

7 June 2022
Rated 1 out of 5 stars

Poor customer service

My item took a while to get here, given it was international shipping that's to be expected. But I was disappointed when one of the clips arrived frozen, wouldn't move my latch hangs on to it. I messaged support right away with a price match to their cheaper Amazon listing & got a speedy response for a picture. However, it's been days no with no response to any action being done & international return labels are almost as expensive as the bag, which would take another month to get a non defective bag.

3 June 2022
Rated 5 out of 5 stars

Very simple

Tracking was easy to understand and accurate! Website was very easy to navigate as well, I had an overall wonderful experience.

1 June 2022
Rated 5 out of 5 stars

Beautiful & Well-Made

Product arrived in a pretty timely manner (despite general postage delays) and was well packaged so no damage or anything else. The product itself was gorgeous and well-made; all of the mechanisms work well and the colour was beautiful.

1 June 2022
Rated 5 out of 5 stars

I could not be happier !

Everything went smoothly ! I wan't sure about the sizing with the shoes I wanted. The customer service was very fast to answer and make their recommandations to determine the right size for me, and when it arrived, it fit perfectly ! The shoes are beautiful and comfy, and seem to be high quality. I will definitely order from this website again !

13 May 2022
Rated 5 out of 5 stars

Lovely bag

Really beautiful bag exactly as pictured, good quality fast shipping and responsive and helpful customer service.
Would by from Ecosusi again.

26 April 2022
Rated 5 out of 5 stars

I really love this bag

I really love this bag. It is so beautiful, so functional and really well made. I was sad it took awhile to ship but they were communicative about it and it was worth the wait! I actually am about to make another purchase for my friend! Highly recommend.

15 April 2022

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