Disappointing. The strap broke on my bag not long after I got it. Unfortunately I had lots going on at the time so it took me a little while to go to customers services about replacing the strap. My e... See more
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Horrific !! 3 ignored emails and 1 month waiting. “Lost in transit” then the product is “sold out” despite it still being available online!! Awful service,Disgusting treatment, No apology !! Do not... See more
Ordered a bag as a present over a month ago and have received no update as to whether it has even been shipped. Customer service replies are slow and vague. At this point, would simply like to cancel... See more
I ordered two items. One item arrived really squashed, the kind of squashed that won't come out over time. I am suprised and annoyed they didn't pack it better because considering the package was tr... See more
Company details
Written by the company
Shop Ecosusi online for a wide selection of heritage-inspired messenger bags, tote bags, travel weekender bags for men, women. Free shipping on orders over $50.
Contact info
East Colorado Boulevard 177, 91105, Pasadena, United States
- www.ecosusi.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great service
Didn’t need to contact customer service with any questions or concerns. Transaction was seamless which was Very nice.
Colleagues are jealous!
Gorgeous! Wish it was just a tad bigger to fit in more electronics, but otherwise, very pretty and durable. Got lots of compliments from my colleagues 😍
Loved it!
Shipping was exactly how it was estimated. It came with a hole in the package and it worried me a bit. I took it out and it looks beautiful! Where the hole was it looks like it was stabbed and a dent was on the back but overall I love my briefcase! I can't wait to use it for campus!
I love this product ans will recommend…
I love this product ans will recommend it to all of my friends.
It was packaged well but still had a…
It was packaged well but still had a small dent on side. Other than that I love it!!!
Nice and delivered on time.
Nice and delivered on time.
I purchased a bag and a watch.
The materials are pretty good and the bag and the watch are really cool.
They delivered the package on time
I love this brand! (:
I love this brand. ECOSUSI it's such a unique and reliable brand with amazing quality and great attention to their clients.
My briefcase/ messenger bag arrived and…
My briefcase/ messenger bag arrived and it’s beyond what I imagined! The quality is superb and I’m so excited to use it for my new career!
Poor customer service
My item took a while to get here, given it was international shipping that's to be expected. But I was disappointed when one of the clips arrived frozen, wouldn't move my latch hangs on to it. I messaged support right away with a price match to their cheaper Amazon listing & got a speedy response for a picture. However, it's been days no with no response to any action being done & international return labels are almost as expensive as the bag, which would take another month to get a non defective bag.
Very simple
Tracking was easy to understand and accurate! Website was very easy to navigate as well, I had an overall wonderful experience.
I love the purse and briefcase/backpack…
I love the purse and briefcase/backpack I purchased from you! I just wish you would have a better variety of colors for your small bow purse!
Beautiful & Well-Made
Product arrived in a pretty timely manner (despite general postage delays) and was well packaged so no damage or anything else. The product itself was gorgeous and well-made; all of the mechanisms work well and the colour was beautiful.
Love my bag!!
Wonderfull shipping not to long
Wonderfull shipping not to long . Just perfect. Give all the details on ur parcels. I am happy with their service.
I could not be happier !
Everything went smoothly ! I wan't sure about the sizing with the shoes I wanted. The customer service was very fast to answer and make their recommandations to determine the right size for me, and when it arrived, it fit perfectly ! The shoes are beautiful and comfy, and seem to be high quality. I will definitely order from this website again !
Lovely bag
Really beautiful bag exactly as pictured, good quality fast shipping and responsive and helpful customer service.
Would by from Ecosusi again.
I really love this bag
I really love this bag. It is so beautiful, so functional and really well made. I was sad it took awhile to ship but they were communicative about it and it was worth the wait! I actually am about to make another purchase for my friend! Highly recommend.
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