A sharp decline in delivery performance. Agents didn't show up, instead reported failed attempts "out of business hours" (probably running out of time) and after two fake attempts returned the shipmen... See more
Company replied
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See what reviewers are saying
Amazing level of incompetence. Calling 5 times to change an address and still not being able to deliver it. The customer service is beyond any level of acceptable service and incompetents describes th... See more
My package is marked as 'out for delivery,' but no one has shown up for several days. Customer service has been of no help. The latest update is that the package was lost in the warehouse." I hav... See more
Company replied
Parcel was delivered exactly when it said. It was left over the gate in the garden as requested and not at another address somewhere. This is not the 1st time ive had a delivery from them + all have b... See more
Company replied
2.5
Poor
272K reviews
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Good Driver
26 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Eco scooting deliveries are really eco…
Eco scooting deliveries are really eco friendly. It went very well.
26 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
I never received my package
I never received my package. You delivered someone else’s package to their address and notified me that my package was delivered.
Can you still locate my package? I’d really need the contents of it!!!
25 April 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención al cliente.
- Correo electrónico: customersupport@ecoscooting.com
Y por favor mencionar Trustpilot en el título de email.
- Número telefónico: +34 912159369.
Not happy at all
I got an email saying my package was delivered. I have been at my house all day and nothing arrived. I even gave the company my pin drop. I have been in regular contact as the package was important. I will never use this company again. They did not deliver and lied about it. Customer service is clearly not something they value.
25 April 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención al cliente.
- Correo electrónico: customersupport@ecoscooting.com
Y por favor mencionar Trustpilot en el título de email.
- Número telefónico: +34 912159369.
Excellent service.Delivery on time
Delivery on time. Delivery man very nice.
25 April 2026
Unprompted review
Appalling delivery
Appalling delivery
Fictional delivery at 21.43 24th April with No previous information
Following 24hour " delivery window "
Unacceptable
24 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
The communication regarding the…
The communication regarding the delivery date was somewhat chaotic. However, the delivery driver was very friendly.
24 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
My order was not delivered to me
The order was not delivered at my address. The mailman delivered somewhere else.
I have filed a complaint with the company and am waiting for a solution.
24 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
The package and one of the products…
The package and one of the products inside arrived damaged. I can provide pictures. The damaged product cannot be used.
23 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Delivery fast & professional .they do…
Delivery fast & professional .they do call you when they are at the address
23 April 2026
Unprompted review
Extremely professional and friendly
We always have the same delivery guy and he's so friendly and always smiling. It's a pleasure to receive mail from him and a credit to your company.
23 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
There was confusion trying to find my…
There was confusion trying to find my address
22 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
I have not received the package!
I have not received the package at my address. I have checked the neighbours. No messages. Please find my parcel!
Tel 618047746
22 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
The parcel was 2 & a half weeks later…
The parcel was 2 & a half weeks later than the final delivery date even after I had been notified it was out for delivery 2 & a half weeks ago, I also have another package which should of arrive no later than 13 th April & I have still not received it & today is the 22nd April, disappointed !!! ESCOOTER delivery person was very polite,
22 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Rude Driver
I'm a disabled customer, which is the reason why i have a lot of home deliveries made! On the day the delivery driver delivered my parcel he was very rude with his attitude.
He entered my drive, Honking his horn, Parked half way up my drive, still honking his horn, I presume to get my attention!!! I can only walk as far as my gate, so i made my way there and he was shouting Hola Hola from his van with his window down. Now I'm not the greatest with the Spanish language so i shout back Hola, to which he heard and proceeded to roll his van down my drive waving my parcel at me through the window, I tried to tell him i cannot walk to where he was on my drive, but he shouted back at from from his van 'SPEAK SPANISH'!!!! I told him in Spanish Los Siento no hablo espanol, Then I had to open my gate so he could see my walking aid before he got out his van and handed me the parcel.
19 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
I have not received my parcel???
I have not received my parcel???? If it was delivered? Where did you leave it???
17 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
He call me one time i go outside in 1…
He call me one time i go outside in 1 min he put deliver and run from the place i didn’t get my order
And then i try to call servel time he didn’t answer the phone
20 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
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