A sharp decline in delivery performance. Agents didn't show up, instead reported failed attempts "out of business hours" (probably running out of time) and after two fake attempts returned the shipmen... See more
Company replied
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Parcel was delivered exactly when it said. It was left over the gate in the garden as requested and not at another address somewhere. This is not the 1st time ive had a delivery from them + all have b... See more
Company replied
Quite horrible. I edited my address 3 times (it was correct the first time) and added information like next to the store X and such and still they failed to deliver, after 2 tries I called them again... See more
Company replied
Driver was going to post package too the wrong address, the good thing is he called me , can they not see that the names of the street is on the wall and sign posts , also why do they not use Google... See more
Company replied
2.5
Poor
272K reviews
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Lying about delivery date
Claimed the package was delivered three days before they actually delivered it to the address.
28 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
I was informed on April 17th that my…
I was informed on April 17th that my three packages was on "the last mile". After that nothing happened. I have contacted them by email and on phone. The positive thing is that they answer on the phone but the Brazileiro that answers speaks with a difficult accent and does not speak a word of English. I have not a clue where my packages are. Regarding the comments from Ecoscooting, they only answer email with standard non relevant answers. Never investigate. To phone them if you do not speak Portuguese is meaningless. Not one word of English.
28 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Marked as delivered, but I never received the package. Courier left it at a nearby café without informing me or my authorization.
A bit of a disappointing service, not reliable. I received an email saying my order had been delivered, but I hadn’t received anything and no one rang my doorbell. I later discovered the courier had left the package at a nearby café without my authorization and withouth informing me that he left it there.
Earlier that day, I had called EcoScooting and asked the courier to contact me upon arrival. They told me he would do it, but that never happened. After the notification of delivery, that didn't actually happened, I contacted EcoScooting again and was told the courier would call me to sort out the situation. Once again, he never did.
27 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
There is nothing delivered until now!
There is nothing delivered until now!
27 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Left packafe 70 km away
If exist review with -1 star I will give it to them. Long short story they left my package 70 km away from me and told me to go and pick it up. When I gave a call to customer service the agent was quiet annoyed with me and just keep repeating that there is nothing to do.
27 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Artigo chegou partido
27 April 2026
Unprompted review
Reply from ecoscooting.com
Prezado cliente,
Lamentamos que tenha tido uma experiência negativa com o nosso serviço de entrega. Para ajudá-lo a resolver a sua ocorrência, disponibilizamos os nossos contatos de atendimento ao cliente.
● E-mail: customersupport@ecoscooting.com — por favor, mencione Trustpilot no assunto do e-mail.
● Telefone: +34 912159369.
Equipe de Atendimento ao Cliente da Ecoscooting.
I haven’t received my parcel yet but it…
I haven’t received my parcel yet but it has shown it’s delivered but where have u dropped my parcel. N u haven’t call me either. CNPRT11702871234006745280 This was my package but I haven’t received it yet.
27 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Early delivery
Early delivery. Goods undamaged. Great Service has improved vastly over the years Thank you
27 April 2026
Unprompted review
It says "delivered,"No, I haven't received it yet.
It says "delivered," No, I haven't received it yet. 26.05.2026
26 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
The package was not delivered as…
The package was not delivered as declared.The delivery address is a shop closed on Sunday.
Please provide proof of delivery or refund the order.
Regards
Carlos
26 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Good Driver
26 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Eco scooting deliveries are really eco…
Eco scooting deliveries are really eco friendly. It went very well.
26 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
I never received my package
I never received my package. You delivered someone else’s package to their address and notified me that my package was delivered.
Can you still locate my package? I’d really need the contents of it!!!
25 April 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención al cliente.
- Correo electrónico: customersupport@ecoscooting.com
Y por favor mencionar Trustpilot en el título de email.
- Número telefónico: +34 912159369.
Not happy at all
I got an email saying my package was delivered. I have been at my house all day and nothing arrived. I even gave the company my pin drop. I have been in regular contact as the package was important. I will never use this company again. They did not deliver and lied about it. Customer service is clearly not something they value.
25 April 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención al cliente.
- Correo electrónico: customersupport@ecoscooting.com
Y por favor mencionar Trustpilot en el título de email.
- Número telefónico: +34 912159369.
Excellent service.Delivery on time
Delivery on time. Delivery man very nice.
25 April 2026
Unprompted review
Appalling delivery
Appalling delivery
Fictional delivery at 21.43 24th April with No previous information
Following 24hour " delivery window "
Unacceptable
24 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
The communication regarding the…
The communication regarding the delivery date was somewhat chaotic. However, the delivery driver was very friendly.
24 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
My order was not delivered to me
The order was not delivered at my address. The mailman delivered somewhere else.
I have filed a complaint with the company and am waiting for a solution.
24 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
The package and one of the products…
The package and one of the products inside arrived damaged. I can provide pictures. The damaged product cannot be used.
23 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
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