A sharp decline in delivery performance. Agents didn't show up, instead reported failed attempts "out of business hours" (probably running out of time) and after two fake attempts returned the shipmen... See more
Company replied
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Parcel was delivered exactly when it said. It was left over the gate in the garden as requested and not at another address somewhere. This is not the 1st time ive had a delivery from them + all have b... See more
Company replied
Quite horrible. I edited my address 3 times (it was correct the first time) and added information like next to the store X and such and still they failed to deliver, after 2 tries I called them again... See more
Company replied
Driver was going to post package too the wrong address, the good thing is he called me , can they not see that the names of the street is on the wall and sign posts , also why do they not use Google... See more
Company replied
2.5
Poor
271K reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
This company is a shame for transport…
This company is a shame for transport business! The driver Worte 2 times „ delivery failed because nobody was at home“ the location is a coffe restaurant open every day from 9.00 to 22.00 …… of course there was not any message but you can’t leave a message when you was not there! A real shame poor try of working!
15 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
They don't call before delivery and…
They don't call before delivery and give to a person who isn't me and never come to the door
14 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
3 Stars for the company, 5 stars for the driver
3 Stars for the company which gave very poor information (I didn't know which order was out for delivery, and they put 2 orders in one bag, which is fine, but if I had knew, I won't have asked the driver...),
5 stars for the driver who was really involved and willingly to help, calling me and very amable...
13 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención al cliente.
● Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en el título de email.
● Número telefónico: +34 912159369.
Equipo de Atención al Cliente de Ecoscooting.
I am so happy with the service
I am so happy with the service. The delivery person called my mobile number and double checked if he can leave the small parcel in our mailbox as I was not at home. Thank you!
13 April 2026
Unprompted review
Quick delivery after customs clearance…
Quick delivery after customs clearance and a very nice lady driver
13 April 2026
Unprompted review
I like your service it is very good
13 April 2026
Unprompted review
This has to be the worst logistics ever
This has to be the worst logistics company I have ever used.
Drivers reporting no one at home or delivery failed as incorrect address.
Packages have been returned to sender, using the above excuses.
I can be at home all day waiting and dont receive a call from the driver asking for information to help deliver.
Marks out of 0/10
13 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Excellent Service
Always pleasant at door, package arrived in perfect condition.
12 April 2026
Unprompted review
Reply from ecoscooting.com
Muito obrigado por confirmar a entrega, ficamos muito felizes por ter conseguido recebê-la.
Excellent service
Excellent service, very friendly lively lady delivered my parcel
11 April 2026
Unprompted review
Today the driver actually called me as…
Today the driver actually called me as I wasn’t home. I asked him to leave the parcel because my husband was on his way home. Finally got my package.
10 April 2026
Unprompted review
Perfeito
Correu tudo bem, entrega feita, funcionária simpática e eficiente.
10 April 2026
Unprompted review
I wouldn't even give them 1 star
I wouldn't even give them 1 star, worst in Spain, attempted 3 deliveries, I was in every time, no attempt to call mobile or intercom, impossible to contact them or collect. 3rd time I have had this out of 3 shipments. Absolut rubbish company
10 April 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Good afternoon,
Good afternoon,
I would like to inform you that the situation has been resolved. The package was indeed delivered to the indicated location.
I apologize for the confusion and any inconvenience caused, and I thank you for your assistance and support.
Best regards,
Idrisse
9 April 2026
Unprompted review
thank you!
Sorry this is in English! I'm still learning Portuguese. I'm very grateful for how kind and patient this delivery driver was. Thank you so much for your grace.
9 April 2026
Unprompted review
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