I recently made a purchase from E2save and overall, I'd rate the experience four stars. The ordering process was quick and the phone arrived on time, and in great quality. However, there were a few as... See more
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Unhelpful team, poor customer service. Broken site with unreliable cashback process. Don’t care once you’ve taken out the contract Rated two stars as it’s great value when everything works, disappoi... See more
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I was a little worried after reading other reviews as to whether the phone would come, however I ordered my phone 26th Feb, I got a confirmation email letting me know it would be 10th March delivery... See more
Company replied
everything from delivery f4om DPD driver, lack of communication and seamless process. ie. I didn't have pin when driver came to deliver. was taken back th3n logged as refused delivery. then trying to... See more
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Company details
Written by the company
Whether you're looking for the latest flagship phone, or a budget-friendly device, there's something here for everyone. Browse high-tech cameras, big-screen displays, long-lasting batteries and money-saving deals. Because e2save is an online division of The Carphone Warehouse, you’re backed up by the reliability of one of the most trusted names on the high street.
Contact info
United Kingdom
- www.e2save.com
3.4
Average
982 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great services
1 February 2024
Unprompted review
Reply from E2save
Hi
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Easy process
Easy to order, good deal and prompt delivery - no hitches.
26 January 2024
Unprompted review
Reply from E2save
Hi
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
A lucky escape?
I need a phone contract but due to problems caused by a high street bank during the pandemic, don't have the best credit rating despite earning a decent wage.
I applied with E2Save. It took multiple attempts as it kept claiming my bank details didn't match (they did!)
Eventually it accepted and I got sent all the details of my order.
About an hour later, I received an update to say my order had been cancelled due to the credit check.
Very annoying.
Do you not credit check first? Not doing so wastes not only my time but the time of the staff at E2Save!
31 January 2024
Unprompted review
Reply from E2save
Hello Adrian
Thank you for your review.
I’m really sorry to hear you had issues with your order and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate and get in touch with you.
I look forward to hearing from you.
Kind regards
Amy| e2save.com
Charge for 2 contracts instead 1
I order sim card on October 2023 but in period 14 days I cancel the order by phone. I placed another order because I would like keep my old mobile phone number. I was very surprised when I checked my bank statement. E2save no cancel my first order and now charge me for 2 numbers the old one which I want keep and for the other one which I cancel by phone. I contact customers service in this case. They said is to late for cancel because is over 14 days from date the order. I ask for check the records because it is proof then I cancel in the time 14 days. I contact many times by phone and on the chat no answer on my question. Order number:439198982 E2save customers service please contact on my email in this case and cancel first order which should be cancel long time ago.
25 October 2023
Unprompted review
Reply from E2save
Hello BP
Thank you for your review.
I’d like to apologise for your experience. It’s disappointing to hear about the circumstances relating to your return. I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MOB213007 in the subject so we can discuss this further.
I look forward to hearing from you.
Chris | e2Save.com
Useless
Useless. waited 3 weeks for an iPhone which never arrived. On enquiry it turned out that the transaction had been declined, no reason given. An hour waiting to speak to my bank who knew of no credit issue. 2 further attempts failed, again no reason given. Avoid.
22 January 2024
Unprompted review
Reply from E2save
Hello John
Thank you for your review.
Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear your order has been declined; you should have received an email explaining the next steps however judging by your review it appears this was never received. I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Chris | e2Save.com
AVOID AVOID AVOID
AVOID AVOID AVOID! THEY ARE PAKKY SCAMMERS, so much was looking odd and they done a good job of fooling people, i think anyone who has used this samosa phone service should report them and cancel all cards ( read the terms and conditions they cant even speak english correctly but are scamming thousands of english people)
15 January 2024
Unprompted review
Reply from E2save
Hello Laurenn
Thank you for your review.
I’m sorry to hear about your experience, I want to reassure you we are not scammers and run a legitimate business. I'm keen to discuss the nature of your review, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details and I will get in touch with you.
Kind regards
Chris | e2Save.com
Excellent smooth experience
I recently ordered an Iphone 15 plus at next day delivery. It was such an easy process and it was also delivered on time - i had no issue at all with this company and the price is the cheapest i have seen anywhere. I would highly recommend this company for anyone looking to upgrade
4 October 2023
Unprompted review
Reply from E2save
Hi Felicity
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Started contract but I cannot login my account
Started contract but I cannot login my account to make claim. I think it’s a tactic so we will miss last claim date to get cashback
Order no: 253044472
Phone line is closed. Chat support is busy.
1 December 2023
Unprompted review
Reply from E2save
Hello Furkan
Thank you for your review.
Customer feedback is vitally important in helping us to identify areas in which we can improve and develop as a business. I’m sorry to hear about the issues you are experiencing with your My Account. I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Chris | e2Save.com
Started contract and not recieved the phone !!!! order no 130392608
I was unfortunatley faced with a caput screen the day the phone arrived for delivery. DPD said he would come back but didnt and there is no evidence to suggest otherwise. I used chat as i no longer have my old number due to providing e2save with my pac number. They told me several times wait for an email and it will be delivered to currys and no email has arrived!!! Ive been stolen from because it was terms of contract that my number would be used with ID and the phone which i dont physically have and i am considering starting a criminal investigation if tomorrow i get no where still!!!
18 December 2023
Unprompted review
Reply from E2save
Hello
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your order and I appreciate how disappointing this must be for you.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | e2save.com
I have ordered phones for me and my…
I have ordered phones for me and my wife ,we had our payments in time and hence no problem with cash back claims with our contracts for the last ten years
12 December 2023
Unprompted review
Reply from E2save
Hi Navaratnam
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Absolute trash company (Subsidiary of Curry's?)
Absolute trash company. They try every trick in the book to swindle you out of your cashback claims. I've had to call up to get my password reset at least 4 times now because it mysteriously keeps changing so I can't log in to make my claim. I also didn't receive my cheque in the post one month. Can't remember what else they've done but I'm sure they've tried it! I'd give up because it's really not worth it (which is precisely why they do it) but I won't just to spite them.
1 December 2023
Unprompted review
Reply from E2save
Hi Nick
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue with your online account and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Cashback claim cheque stopped ?
Cashback claimed on time.Cheque should be delivered by 27th of October - no cheque by post.Spoke with chat advisor who said - we will post another cheque - ok so cheque came by post - dated 12 October 2023. When I tried to deposit cheque via mobile banking app with HSBC - they refused cheque as Currys Retail Limited - Refunds Account stopped that cheque. SCAM !? ?! Never a problem with cheque deposit and its been second 12 months contract with E2SAVE. I will have to file complaint to financial ombudsman as that is quite wrong what they did. EDIT 21/11/23 - Where have you send that msg ? ORDER ID :125251276
EDIT 15.12.2023 its been sorted by Currys PLC who issue cashback cheques. Its all good...
18 November 2023
Unprompted review
Reply from E2save
Hello
I've tried to call you today however I was unable to reach therefore I've sent you an email please can you response.
Kind regards
Roshni | e2save.com
Hello
Thank you for reaching out to us to let you know of your experience
It’s disappointing to hear of case such as yours in which we have fallen so far short of the standards of service we aim to deliver. We are currently experiencing a delay in some cheques being received, we are advising customers to allow a further 2 weeks.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | e2save.com
Complex Cashback Claim Process: A Frustrating Experience & a deceptive trick
Order Id: 120973576
I purchased a SIM card that came with a £100 cashback offer. However, I was informed that I need to claim this cashback in various random months. It's natural for anyone to forget such irregular timings, and indeed, I missed the chance to claim it. When I tried to claim it later, I found no available option. Contacting customer service for assistance proved unhelpful. Adding to the frustration, there were no reminder emails or messages sent to me. Moreover, the login process is excessively complicated, requiring an order ID instead of a simple email or phone number. This whole setup seems like nothing more than a deceptive trick.
----
After participating in a call following my initial Trustpilot review, I'd like to share my insights. I view cashback offers with skepticism. Despite fulfilling the terms of the mobile provider contract, I found that cashback is not granted if not claimed at specific, seemingly arbitrary times. This approach, in my opinion, misleads customers and creates a false impression.
14 November 2023
Unprompted review
Reply from E2save
Hello Prashanth
Thank you for taking my call today, as confirmed on the call we are unable to accept any claims which are not applied for. We provide sufficient information regarding your claim via your online account. However we still honoured one of your claim as a gesture of goodwill and we are unable to issue claims which are missed.
Kind regards
Roshni | e2save.com
Hello Prashanth
Thank you for your review
I’m sorry to hear the issues you’ve had with your cashback, I can advise we can only accept claims which have been applied for and if any claims are missed we are unable to accept these. We have provided information on our website on how to claim for cashback.
I’d like to assist you today and help provide a resolution, however you were unable to take my call. As a result, I have sent you an email with reference number MO212875 in the subject so we can discuss this further.
I look forward to hearing from you.
Roshni | e2save.com
i would like to cancel my order your…
i would like to cancel my order your company supposed deliver 22.09.2023, today 23.09.2023, after 5 calls and nothing resolve as they give number to call 03306781445, i could not to cancel my order decided to email, i never see any rubish company as e2save please cancel my order, not trustfull company this company is rebush, customer service not good, kan, ti, and other 3 not good at all just put on hold and after disconnected to cancel the order i did call spoke with 5 people and call to 03306781445 10times no result,
23 September 2023
Unprompted review
Reply from E2save
Hello Emil
Thank you for your review.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
Kind regards
Grace | e2save
Unable to claim cashback, paying full price
I cannot claim cashback and paying full price!
I tried logging into the account, "the details do not match".
I've tried resetting the password but I am not getting any email or SMS sent. Nothing happens when attempting to reset the password.
As a result, I am now having to pay the full price of the contract when I should have been able to claim my cashback
Order number - 124222516
18 September 2023
Unprompted review
Reply from E2save
Hi Tahmid
Thank you for your review
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I'm sorry for the issue you've had with your online account account and I appreciate how disappointing this must be for you.
Thank you for taking the time to speak to me today, I’m pleased this issue is now resolved.
Kind regards
Roshni | Mobiles.co.uk
Easy to order and arrived fast easy to…
Easy to order and arrived fast easy to set up
12 September 2023
Unprompted review
Reply from E2save
Hi
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Easy to order, prompt delivery
7 September 2023
Unprompted review
Reply from E2save
Hi
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
Avoid
Avoid - Disasters team can spoil your credit history
I had taken Vodafone Sim only Order through E2Save in May 2022. But I was put on a different plan by Vodafone(costing about 2.5 times more monthly).
I called Vodafone to cancel within 14 days. They directed me to E2Save as I placed the order through them. I called E2Save to cancel as well (within 14 days) and they mentioned it was cancelled. I then threw away the new vodafone sim and cancelled my direct debit. Vodafone sim was never activated.
I found out about 1.5 months ago that my order was not cancelled as I received a post from the Debt collection agency to pay the outstanding amount for one years bills for the sim. Vodafone had not contacted me even once during the intervening period.
E2Save asked me for the itemized bill for one year from vodafone. I have sent these to e2save a couple of times.
Vodafone or e2save should settle this collection amount as it is their mess up. Also, I would like to clear the blot on my credit file.
Order Number - 121309372
7 September 2023
Unprompted review
Reply from E2save
Hello Mancker
Thank you for reaching out to us to let you know of your experience.
I’d like to apologise for your experience. It’s disappointing to hear we’ve failed to deliver the level of service you should rightly expect to receive. I’m sorry to hear your order was not cancel and I do understand the disappointment this would cause.
I’d like to assist you today and help provide a resolution, however when leaving your review, you haven’t provided us with an Order ID. I’ve sent you a message, could you kindly respond with your details so I can investigate the issue and get in touch with you.
I look forward to hearing from you.
Roshni | Mobiles.co.uk
Worst experience ever AVOID AVOID
Worst experience ever
AVOID AVOID AVOID
disaster from ordering. Sent wrong phone and moved from Vodafone to ID Mobile.
Took the contract out on Thursday, called and cancelled on friday and told to return handset. Which i done with all the original packaging and sim.
ID mobile still ported the phone number on Monday, raised a complaint (still waiting on the manager call back).
Asked for my PAC code to return to vodafone which inwas refused as there's a termination fee of £692 (the price of the full contract) for a phone and sim don't have.
Now ive no phone, no 'number' technically and trying to get my pac code today to find a new provider.
DISASTER!
6 September 2023
Unprompted review
Reply from E2save
Hi Lauren
Thank you for your review.
I’m really sorry to hear you have received something you haven’t ordered and I’d like to assist you today, help provide a resolution. However when leaving your review, you haven’t provided us with an Order ID.
I’ve sent you a message, could you kindly respond with your details so I can investigate the cashback and get in touch with you. I look forward to hearing from you.
Kind regards
Amy| e2save.com
iPhone 13 with IDmobile contract
I ordered a IPhone 13 with an IDmobile contract. Really nice find, great deals on phones and contracts! Website felt a little bit dated but overall ran smoothly. Ordering the phone was easy enough filling out all the details and then it arrived the next day with DPD. Found the site through compare the market, will definitely be looking on this site for future deals and promotions.
24 August 2023
Unprompted review
Reply from E2save
Hi
Thank you for taking the time to leave a review.
We really do appreciate you sharing your positive experience. If you would like to earn rewards for recommending us, simply visit this link https://www.e2save.com/recommend to sign up and earn up to £60* per referral.
Kind regards
e2save.com
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