Dutton Gregory Reviews 

396
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful, friendly, and professional staff for expertly guiding them through property purchases and making complex transactions remarkably smooth and stress-free. Many individuals also mention the outstanding customer service, dedication, and consistent support received from reliable team members from the very beginning to final completion. Some reviewers were not happy with communication issues, poor responsiveness, and occasional lengthy delays experienced throughout their overall property transactions. A few customers noted that important inquiries were sometimes ignored or left unanswered, resulting in frustrating moments and unnecessary stress during the process.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism, helpfulness, and prompt... See more

Service

Reviewers mention positive feedback about service, noting that many professionals manage house sales and... See more

Customer service

People report positive experiences with customer service, noting that representatives are helpful,... See more

Response time

Users describe ambiguous interactions with response_time, reflecting a high level of disagreement among... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, expressing both strong praise and notable frustration. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good service by the team. Things took a little longer than expected but we got there in the end.

Company replied

Rated 5 out of 5 stars

I completed my house purchase today and I wanted to say how wonderful Amy Briscoe from Dutton Gregory LLP was throughout the whole process. She was incredibly efficient, kind, and patient (I hardly ha... See more

Company replied

Rated 5 out of 5 stars

It is the second time I asked Dutton Gregory to help me with my case. This time again, I faced competence, reliability and what is the most important for me ethical behaviour, which comes with integri... See more

Company replied

Rated 5 out of 5 stars

Nicky has completed the conveyancing for us on two different properties across the past 10 years. We honestly would not trust anyone else to guide us through and provide this service for us. The first... See more

Company replied


Company details

  1. Law Firm
  2. Lawyer

Written by the company

Dutton Gregory is one of the fastest growing law firms in the South, where the highest standards of legal services are combined with an energetic, friendly and client-focused approach. Since 1947, we’ve helped businesses and families alike nationally, providing advice and support, and guiding our clients to a solution with ease. As an full-service law firm, we have experienced and knowledgeable experts to support with an array of matters; from property to corporate and commercial issues, to family, inheritance tax, Will and probate matters.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

396 reviews

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No recent history of asking for reviews

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4.5

All reviews

(396)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Carley and the team dealing with our…

Carley and the team dealing with our property transaction were brilliant. They were easy to get hold of, walked us through every step and handled our transaction with expertise.

11 December 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Brad

Thank you for providing this feedback - it's great to read such a glowing review of the excellent work that Carley carried out for you.

We'll be sure to pass this onto Carley; I'm sure she will be delighted.

Mark - Dutton Gregory

Rated 5 out of 5 stars

Nathalie was helpful and informative…

Nathalie was helpful and informative throughout, very happy with the level of service provided

5 December 2025
Unprompted review
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Reply from Dutton Gregory

Good afternoon Julie

We're delighted that Nathalie was able to provide such an excellent level of service - thank you for taking the time to provide this feedback.

Mark - Dutton Gregory

Rated 5 out of 5 stars

Residential Conveyancing

Katie and Carley have made our selling and purchase experience as easy and smooth as possible. There were a few times were we hadn't heard any updates but after a request for an update, we received one promptly.

Our purchasers legal team had been messy us around on the completion day, but thankfully Carley stuck with it and managed to get this over the line and we appreciate the effort put in as we felt this went above and beyond to make sure we completed.

28 November 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Nathan

Thank you for taking the time to provide this excellent feedback; we're so pleased that Katie and Carley were able to support you and we'll be sure to pass this onto them.

Mark - Dutton Gregory

Rated 5 out of 5 stars

First time buyers

We used Dutton Gregory to purchase our first home, they were fast, efficient and great to work with. Katie Page and Carley Amos worked on our case, both ladies responded quickly and got us moved fast. I would recommend Dutton Gregory solicitors to others looking to buy homes.

I was very pleased with my experience.

20 November 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Courtneyjade

It's so pleasing to read such great feedback about Katie and Carley - thank you for providing this.

Mark - Dutton Gregory

Rated 5 out of 5 stars

A solicitor who really goes that extra mile…

Sometimes one individual can have a massive impact on your life. One such person is the wonderful Amanda Watts at the Bournemouth branch of DG! Amanda is incredibly calm, very diligent and highly professional, but above all that she really, genuinely cares. We bought a lovely new build of very high quality, but with a seller whose paperwork, records and diligence were frustrating, and whose solicitors were very poor in responding and driving the process forward. Amanda kept on top of the whole situation perfectly, listened and responded to my constant questions, and coached and guided us through our first new build purchase with ease and humour. If you need a solicitor for your conveyancing, regardless of where you are in the UK (I'm in Leeds) Amanda and Dutton Gregory should be your first choice!

18 November 2025
Unprompted review
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Reply from Dutton Gregory

Good afternoon Mr Milnes

Thank you for providing such wonderful feedback; we're delighted that Amanda was such a support to you.

We'll be sure to pass your comments onto Amanda.

Mark - Dutton Gregory

Rated 5 out of 5 stars

Property Sale

Friendly team. Amanda Watts kept me up to date throughout the process of my property sale. All approachable and I did not feel my questions were silly.

14 November 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Michelle

Thank you for taking the time to provide this feedback; we're so pleased that Amanda was able to support you in the ways that you needed her to.

Mark - Dutton Gregory

Rated 1 out of 5 stars

Extremely disappointed with the…

Extremely disappointed with the service. My solicitor at Dutton Gregory allowed my property purchase to proceed even though the developer had already entered liquidation before exchange. This is a fundamental failure of due diligence. A simple insolvency check before exchange or completion would have prevented serious financial loss. This mistake should never happen in professional conveyancing. I cannot recommend this firm based on my experience.

4 November 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Omid

I'm sorry to read your concerns; I can see that you're speaking with a member of the team about this, and they will provide a detailed response to you directly.

Thank you
Mark
Dutton Gregory

Rated 5 out of 5 stars

Recommended for employment law matters

Mark's knowledge and experience on employment law matters is outstanding. As a client, Mark listened carefully and communicated clearly to me at all times. I was particularly grateful for Mark's down to earth approach and his effort into providing a successful resolution. I would have no hesitation in recommending Mark to anyone who needs assistance.

30 June 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Deborah

Thank you for providing this excellent feedback - we'll pass this onto Mark.

Dutton Gregory

Rated 5 out of 5 stars

Nicky has completed the conveyancing…

Nicky has completed the conveyancing for us on two different properties across the past 10 years. We honestly would not trust anyone else to guide us through and provide this service for us. The first property was our first step on the property ladder and Nicky made it all so easy for us. Our most recent step up the property ladder had extra complications due to a difficult market, being in a chain and having to sell our beloved first home.....Nicky takes it all in her stride and makes it look easy (which we know it isn't!). We've always felt completely looked after by Nicky and cannot thank her enough for her professionalism. Thank you - Lynn & Alex

1 January 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Lynn

Thank you for taking the time to provide such glowing feedback about the support that Nicky provided - we'll be sure to pass this onto Nicky.

Mark - Dutton Gregory

Rated 5 out of 5 stars

The best experience

The best experience we have ever had buying and selling a house.Hirakshi was brilliant communicating everything clearly and keeping us up to speed at all times. Highly recommend.

27 October 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Stephen

It's so lovely to read such fantastic feedback; thank you for taking the time to provide this - we'll pass your comments onto Hirakshi.

Mark - Dutton Gregory

Rated 5 out of 5 stars

Stress-free house purchase.

Michelle was assigned as our solicitor for our house purchase and I am really happy to say I didn't have to chase any stages up at all and the purchase went through very straightforwardly with timely updates given. Having Michelle onboard really took the stress out of the process, thank you!

17 October 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Rachel

We're so pleased that Michelle was able to support you with your purchase, and that she was able to take the stress out of the process.

Thank you for providing this feedback; we'll be sure to pass this onto Michelle.

Mark
Dutton Gregory

Rated 4 out of 5 stars

Slow but good service

Good service by the team. Things took a little longer than expected but we got there in the end.

22 October 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Anna

Thank you for providing this valuable feedback - we'll pass this onto the team.

Mark
Dutton Gregory

Rated 5 out of 5 stars

5-star service - Nicky is amazing!

We had the pleasure of dealing with Nicky Marsh for our conveyancing, and the service was just perfect. She's a true asset to the team, guiding us through the entire journey with patience and expertise. She was always available to help and made sure we understood everything that was happening. It's rare to find service this good. Thank you, Nicky, for everything!

1 November 2024
Unprompted review
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Reply from Dutton Gregory

Good afternoon Seb

Thank you for providing this excellent feedback; it's so lovely to read that Nicky was able to support you so well.

Mark
Dutton Gregory

Rated 5 out of 5 stars

Property Sale

Alisha was handling my late mothers property sale. Throughout the course of the Sale she kept me fully updated and was clear and concise in all the proceedings in a very calm and professional matter. She even overcame the problem of the requirement of a suitable document to complete the sale which really should have been accomplished of the buyers solicitor.
I would thoroughly recommend Alisha and all the team at Dutton Gregory in Woking. I have used them before will do so again

3 October 2025
Unprompted review
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Reply from Dutton Gregory

Good afternoon Clive

We're delighted that Alisha was able to support you and ensure that the sale went as smoothly as possible - we'll be sure to pass your kind words onto Alisha.

Thank you for taking the time to provide this feedback.

Mark
Dutton Gregory

Rated 5 out of 5 stars

Brilliant to deal with

Brilliant to deal with , quick efficient and helpful .
Would definitely use again .
Recommended by a friend and I would definitely recommend them to anyone .
Especially Katie and Carley who went above and beyond .

17 October 2025
Unprompted review
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Reply from Dutton Gregory

Good afternoon Stacey

Thank you so much for taking the time to provide this feedback - we're so pleased that Katie and Carley were able to support you so well!

Mark
Dutton Gregory

Rated 5 out of 5 stars

Kamal

With the help of Carley and Katie, we managed to complete the property purchase in just over 3-weeks. I would highly recommend this company for all your needs, always contactable, and helpful.

14 October 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Kamal

Thank you for providing this great feedback - we're pleased that we were able to help you complete your purchase so quickly, and we wish you the best in your new home.

Mark
Dutton Gregory

Rated 5 out of 5 stars

Fantastic firm

Fantastic firm. Rachel House has recently helped me navigate a seriously complex long running legal issue that other legal firms I tried beforehand couldn’t even get their heads around where to start. Not only did she take on my unusual complex issue and eventually resolve it, due to her professionalism, tenacity and personal support which gave me the strength to see it through to the end. I cannot recommend Rachel and Dutton Gregory enough if you need legal advice and support. Reading through other people’s positive reviews, I couldn’t agree more as they all sound exactly like my experience- amazing as legal firms go you don’t expect so much of the supportive human touch that you get as well. I will always use Dutton Gregory for any future legal issues and if you’re still looking for a solicitor just call them you won’t regret.

30 September 2025
Unprompted review
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Reply from Dutton Gregory

Good morning

Thank you for taking the time to provide this wonderful review - it's so lovely to read such positive feedback, and to know that Rachael was able to assist and support you.

Mark
Dutton Gregory

Rated 5 out of 5 stars

Recommend

Would definitely recommend Dutton Gregory. Our solicitor Katie page was very efficient. The whole process took 7 weeks which is a lot quicker than we have anticipated.

10 October 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Katie

Thank you for taking the time to provide this feedback - it's fantastic to read that Katie was able to support you so efficiently.

Mark
Dutton Gregory

Rated 5 out of 5 stars

Great Service

We have received great service from Katie & Carley for the sale of our property. Katie and Carley were easily contactable and answered any questions/ queries we had. We were also regularly updated with the progress.

30 September 2025
Unprompted review
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Reply from Dutton Gregory

Good morning Jess

Thank you for providing this feedback - it's great to read that Katie and Carley were able to support you.

Mark
Dutton Gregory

Rated 5 out of 5 stars

Kirsty Peto and Oli Chandler were great…

Kirsty Peto and Oli Chandler were great from start to finish for my sale and purchase.
Communication and proactiveness were 10/10 which makes a whole world of difference throughout a stressful period.
Thank you both so much for your efforts and getting this through. I would 100% recommend using their services!

6 October 2025
Unprompted review
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Reply from Dutton Gregory

Good afternoon Rachel

Thank you for taking the time to provide this fantastic feedback - we're so pleased that we were able to support you in the ways that you needed us to. We'll pass this feedback onto Kirsty and Oli.

Thank you again
Mark
Dutton Gregory

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