Dustin Home Danmark (Permanent lukket) Reviews 

I have ordered a PC Case from them. At the time when the order was placed, the website said that the product is in stock and it will be delivered soon. A week later I still haven't received an email or anything, so I called their customer service. The customer service was quite helpful and gave me the date when they expect the product to be delivered to them. I waited until that date and a couple of days more before I called again. The customer service did not know anything and asked me to wait for their email. I had to wait two days where they told me that they are unable to get their hands on the product and therefore they canceled my order. I was already wanted to do that.

Altogether I have waited about a month for an order that was "in stock" at the placement of the order. Why did they lie about it, I don't know. I would never shop here anymore.

Unreliable delivery times and often no information.

I ordered a motherboard, a PSU, and a CPU, and all have had their delivery times pushed many times. About half of those times, I would get an email about it. The other half, I had to log in and see the updated delivery time. A few times I got emails that the date had been pushed a few days after the day that they were supposed to be in store.

E.g. My PSU had 'in store' date on Dec 16th. On the 18th, I get an email that it won't be in store until Jan 11. My CPU had expected arrival at their storage today on Jan 5th. I logged in this evening to see it's been pushed by 23 days to Jan 28th. No email notification.

I realize these are difficult parts to find, but Dustin just isn't doing well enough in terms of keeping their would-be customers informed.

If you don't like having components lying around while you wait for the rest to arrive, don't rely on Dustin.

On second thought: added one star, because every customer service employee that I have interacted with have been very helpful and friendly.

Waiting for my laptop stand that is delayed for two months. Had six emails to notify a delay.

Order on the 23rd of July. Today is the 1st of October. They changed the delivery date multiple times. Few weeks ago, they told me they delivered which isn't true... Now, I am trying to contact the customer service but they don't answer to me or help me. I bought a pretty expensive microphone so I hope I will get my money back at least! 😡

I bought a webcam on the 10th of April. The same day they told me would have it in stock a few days later. Since then they have been moving the date they would have it on stock 9 times. Last time they said they would have it in stock 1st of July. It's now the 3rd... Still no cam! And no message they have sent it. I'm worried they never will!
UPDATE: After I thought they had forgotten about me, they now have sent me a mail, claiming they will be able to dispatch the cam on Sep 19! ...I'm not holding my breath!

I bought a laptop from Dustin and it was delivered on time, properly packed. One year later there was a problem with it covered by warranty, so I contacted Dustin for assistance. They instantly created a warranty case and sent me post sticker, so that I can return the item to the service. 2 weeks later my laptop arrived back to me, properly fixed (spare part replaced) and ready for use.

I was very much satisfied with Dustin Home service level and attitude to customers. Keep it up, guys.

Cheers!

Wanted to build a computer so i ordered a CPU which was on sale. Couple of days later I got an email saying there was a price error and they cancelled my order. Now I have all the components for my PC except my CPU

The delivery is always fast. Communication is top notch. returns are fast too. Overall I am really happy about my experience with Dustin. I wish they charge less for shipping when the items are small something like 30.

Super god og effektiv ekspedition fra både Dustin Home og Bring.

Second time within a week where I order a product that’s indicated to be in stock. Received a positive confirmation but then two days later I am notified with a new inventory status. Net result is that we will be missing our deadline. I am sorry but can’t work with unreliable distributors.

I’ve made a purchase on 04.12.2019. It had to be a christmas gift and so there was plenty of time to get it. Ok, going further.. I just called their support to ask about my order if I can be sure that I’ll get it in time.
Perhaps it was not on stock, they said it will be on friday 06.12.2019 again and by monday 09.12.2019 I’ll get it.
So.. I just called them on monday to ask again about it and the item could not be delivered until 30 of January next year.
Then without complaining too much about how this was just pathetic, I asked for my money back (a refund)
Estimated time was max 5 business day until the money should appear again on my credit card.
Now it’s 16.12.2019, their call support doesn’t work due to holidays bla bla, and I still didn’t get anything back.
No offense, that’s just what real happened. Customer service it’s just inexistent, this is PATHETIC.

Great costumer service and return policy! The consultant answears all of you questions and does something about the problem you have!

I ordered a Lenovo laptop (Yoga 530) from Dustin. I received it fast and in a safe package. Unfortunately, the Lenovo pen was missing in the package. The customer support handled it very nicely and professionally, explained the situation, and ordered a new pen which I will receive shortly. Overall, a very positive experience.

Had an issue with broken goods, and they sorted the issue and had a new item submitted before the end of the day. Very professional and very fast.

I ordered 3 computer monitors from Dustin and they quickly shipped to me. Sadly upon arrival I realised that one of the screens didn't turn on. I immediately started a support request, but didn't receive anything from them. After a week and a half i finally called them and asked what had happened, and they told me that they had received the request but forgotten to send me a return label. So they send me a label. So i sent the monitor to them, and now again they are not telling me anything. So I emailed them and they told me they had received the monitor, but a technical specialist had to verify the issue.
They told me they have a support time between 2 and 4 weeks, but I should have an answer within the week. So I asked them if they could speed up the process, since they were they reason I didn't get my return label, but they wouldn't.

Today it is one month since I created the support request, and they have had the monitor for 9 days, but I still have no idea when I am going to see my monitor.

just receive my anker portable battery it was a really good price and was ship a receive within 3 days ! highly recommend that web site!

Never delivered the product. Ordered 3 weeks ago. Waiting to get my money back now.

Dustin DK sent me a Nikon camera that was very poorly packaged and then refused to allow me to return it stating that 'Varen er i brudt emballage'.
On complaining to Dustin the company representative claimed that I had sent the camera back in a different box to the one in which it was received.
This was despite the fact that the box in question was covered in Dustin's own security tape marked in Swedish 'såkerhetstape'!
Crap and I won't be dealing with them again.

Competitive prices as well as quick and efficient costumer service.

Their prices are really good