Dustin Home Danmark (Permanent lukket) Reviews 

As expected! Thank you

god service hurtig expedition

Easy purchase, quick delivery and cheaper than the competition. Product as described and packaged well. What more can you ask for?

Super hurtig levering, og god information omkring ordrestatus

all good, package delivered on time. No problems with the product

Very quick delivery over the Christmas season - thank you!

After I placed an order on Dustin Home Denmark on 5th of September I received an email mentioning the delivery time "1–2 hverdage forudsat at produkterne er på lager." which is totally fair and allows me to think that delivery date is unknown, there is nothing to expect.

But then I receive a follow up emails from the company:
1st email on 6th of September "Forventet på lager: 19-09-2022" - okay, I know that I'll get my parcel somewhere by 20-21st of September, that's fine.
Then I get another email on 22d of September "Forventet på lager: 26-09-2022" - well, I can wait.

BUT now, on 28th of September, 23 days since my order was placed, I still don't have my package delivered nor any new information about when I should expect the delivery!

On other hand I can order the product from any other site today (before 14:00-16:00) and receive it already tomorrow.

What is wrong with your procurement, Dustin Home? How long more are you planning to hold my payment?

UPD: Finally received the product on 29th of September. Everything is fine with the product itself. Though experience in relation to the customer support and communication remains unchanged.

Very poor service. I ordered a sony WH-1000XM4 a day ago (27-07-2022) and the website showed that there is stock. I contacted customer service and they told me that it will be shipped in 1-2 days. But the next day (28-07-2022), I got an email saying that the delivery date is changed to 09/09/2022. I contacted the customer support again and they told that yes, there is no stock so it will be delivered only during the time mentioned. I asked the reason for the website showing that there is stock. They said that yeah we do not have updates from the warehouse. They told me to wait or cancel the order. This is one of the worst website I have seen with no updates on their product on their website. And THANKS FOR THE WONDERFUL CUSTOMER SUPPORT TOO. Just useless website and support.

I generally do not write reviews but this website made my opinion changed so that others don't fall into their business trap.

I ordered a Logitech G56x for 1.990 DKK, on theire website it said that it was in stock and there was 3 days of shipping. I thought it was a great deal so i bought it... I later got an email saying it was delayed by 2 weeks since it was out of stock, a day or so later i got another email saying that my order was delayed even more! I ABSOLUTELY eont reccomend you buy stuff from here....

Bought a tablet that, when arrived, I regretted. I returned it and Dustin repaid me in full within a week. Good service!

I ordered a Lenovo laptop just before New Year, and got it after the holiday, despite the website indicating that it was available for immediate dispatch.
In the end, I decided that I wasn't happy with the screen quality (TN vs IPS) so I returned it. The customer service for the returns process was good and overall it was easy.
I ended up ordering an alternative (this time the Lenovo model with the better screen) and again, the delivery time was longer than I would have liked.
Overall, nothing to complain about, and I would use them again.

I pre-ordered the metroid dread special edition from this website since all others were fully booked. 16 days before the release of the game they cancel my pre order. Already pretty bad since pre orders shouldn’t be opened until you know exactly how many of the product you’ll get. But it gets worse! In the email about cancelling my pre order it wasn’t clarified if or how I’d get a refund. Put simply, this is not a store I’d buy anything from again due to their poor handling of pre orders and lack of an immediate refund.

I ordered a printer in February. Still haven't gotten it, wonder if it will ever happen? I would recommend not buying from this online shop.

Super poor information flow to customers and they are unwilling to find a solution.

Super customer service, sorted out my worries about some headset and offered a new one in seconds after the first mail.
Then fully refunded what I paid for.
Thank you so much

I ordered 2 products worth of 5000kr and they kept changing the delivery date for over than 3 weeks in a row and they never mentioned that the item was t in stock when I ordered it
So I advice you to buy somewhere else because they are careless

We have now ordered 2 different things from Dustin Home. The first time the Macbook I purchased was on backorder so I was patient with the more than a month's delay receiving it. The second order, which is recent, I purchased (a steam cleaner) and the same thing happened again. It is over a month's delivery time. Dustin home took my money and didn't notify me that the product wasn't in stock before I purchased it. There really isn't an excuse. We run a business too! The first time it happened I was understanding, the second time well, I will not be ordering from this company again!

DustinHome X56 order
I ordered a Logitech X56 HOTAS at DustinHome.dk on May 4th, as their web page mentioned "in stock, 1-2 days delivery time". It was a little bit more expensive than on other sites, but this was the only shop which actually seemd to have it. As this joystick currently is hard to come by, I was willing to pay a bit more.
I payed the full amount online with a credit card and fully expected the device to arrive within 2 working days.
The same day, I received a confirmation that I had ordered the X56; that mail mentioned me with a wrong first name (which I got corrected through customer support - no idea where that came from) and "Payment method: Klarna Checkout". I did not remember using Klarna, but okay, maybe that's just their Payment Service Provider managing my payment with credit card.

On the 5th, I got another mail, informing me that the item was on "restordre" (meaning they actually did NOT have it in stock as advertised), and they expected it to be in stock again the following day, Friday the 6th.
In my book, that did cost them their first star.

Then I waited, regularly checking their order page, expecting to see the status changine from "expected on stock 06.05.2021" to "preparing to send" or something like that.
On Monday 10th I send a mail, asking about the order status, as it still had not changed from "expected on stock 06.05.2021".
The (admittedly fast) answer was: "The order seems to be made with bank transfer and we are expecting your payment. The item is ready to be sent as soon as the payment is handled."
What? Bank transfer? Waiting for payment?? I already paid by credit card!
Another star gone.
What was their order system doing here, and why were they not able to sort it out?
I answered back, sending a screenshot from my bank's website with the Klarna transaction on the credit card.
Answer: "It's possible the payment has not been registered on the order, we can manage it by bank transfer." No more explanation - who is "we", so who needs to do what?
Asking back again, also with the question on where this error came from.

Answer: "I cannot see where that error happened, the payment is just not registered with the order. It looks as if the payment was never made."
Then they (their "Sales Representative") asked me to transfer the money again via bank transfer, promising me to send the wares as soon as the payment was made, but also, unbelievably, threatening that my order would be canceled if they did not receive my money within 7 days.
So - THEY (or their payment provider) made a mistake, they cannot be bothered to check and correct it, they want to force ME to correct their mistake, AND they threaten to cancel the order.
Sorry, that costs another 2 stars. I am pretty miffed at this point (which I also let them know in my answer); however, as I said, that joystick is hard to come by, so I go through with the bank transfer. If I could have ordered it at another place, I would have been the one cancelling that order.

I got the payment confirmation the next day (11th); on the 12th I get a confirmation that the item is about to be sent. Later that day I also get the confirmation that it has been sent.

I got the item delivered to the door (instead of to a package station, which - admittedly - was nice, so one star back) on the 14th, a full week later than anticipated when I placed the order.
I would also like to add that the tone in the mails from their "Sales Representative" was neither very polite nor showing an effort of wanting to be helpful; I had to ask back for clarifications several times because it was not clear what the further process should be.

Locking people into purchase with false advertising. I bought a PS4 controller, which was apparently on stock, however, only after I called the customer service have they informed me that it won't be in stock for over a month. They apparently have the resources for a competitive google algorithm, but not to provide correct information about the availability. Sucks.