Good customer service and knew when to give us some space to decide. Would have been 5 stars if the delivery wasn't 3 weeks, its a ridiculous amount of time to wait especially because its a bed. I... See more
Location
Switch locationUnit 2a Cowley Retail Park, High Road, UB8 2TE Uxbridge, Cowley, GB
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See what reviewers are saying
The friendliness of the staff, no pushy salesperson. The mattress match machine was educational and helped us choose our mattress. Being able to try the various mattresses and take our time. The cup o... See more
Our visit from beginning to end was a pleasant time. Both Nilakshan and Shani were extremely helpful and knowledgeable. Even had a coffee! Would recommend Dreams to anyone looking for a bed/pillows... See more
Recently purchased Tempur Lux Mattress 30cm. Amazing mattress and good quality. Before I got other mattresses but so far this one is best. Staff was at Dream West Drayton very helpful with purchase.
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2a Cowley Retail Park, High Road, UB8 2TE, Uxbridge, Cowley, United Kingdom
- 01895746016
4.5
Excellent
25 reviews
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Tempur Lux mattress- Strongly recommend
Recently purchased Tempur Lux Mattress 30cm. Amazing mattress and good quality. Before I got other mattresses but so far this one is best. Staff was at Dream West Drayton very helpful with purchase.
12 September 2025
A friendly welcome
A friendly welcome, knowledgeable guidance and helpful assistance enabled us to select the mattress most suited to our needs.
22 August 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No problem with the quiality of the…
No problem with the quiality of the beds, delivery, and helpful service in the shop.
However, the beds were unable to be assembled in their final place, as we were still decorating, we were assured that they were very easy to move! Not true - my husband and I had enormous difficulty, mainly due to the fact that they we re not on castors. this was not a good experience!
29 August 2025
Reply from Dreams - West Drayton
Good Afternoon, Graham Morton
Thank you for taking the time to leave your review.
I am very sorry to hear that you were not happy with the service on delivery. I am glad to hear that you have been able to move the bedframes.
I did try to call you to discuss the matter further however I was not able to reach you, I have since sent you an email and I look forward to speaking with you soon.
Kind Regards,
Faye
Great experience for beginning to end…
Great experience for beginning to end ,was kept informed about our purchase. Delivery men were very respectable of our property and friendly
14 August 2025
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