Our mattress was nearly £3000. Huge commitment for us. I am disabled and needed a mattress to support me. Arranged for it to be delivered on Friday 28 August. Today, two days before arranged deliv... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service. Sales person Sheryl was very helpful explaining all of the options available. I had the chance to test different beds and mattresses before making a decision. Booking a delivery wa... See more
Great customer service during our visit. I can’t remember their names but the two women who helped us on both visits were brilliant offering us coffee etc and giving us what we felt was genuine advice... See more
Customer service in store was great but on delivery the men knocked a radiator off the wall causing a water leak. They phoned customer service who stated the obvious that they would pick up the bill b... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Birkenshaw Trading Estate, G71 5PR, Uddingston, United Kingdom
- 01698479792
4.8
Excellent
409 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dionne’s attitude was superb
Dionne’s attitude was superb , very helpful, knowledgeable not pushy . First class service
2 February 2026
Unprompted review
Friendly staff
18 September 2025
Helpful advice in choosing the most…
Helpful advice in choosing the most suitable bed
25 January 2026
Felt like a V.I.P.
Liam made me feel like I was a VIP
very courteous and really helpful. I had actually been to another bed shop prior but after Liam helping me I had no hesitation in purchasing a new mattress from Dreams and I love it. Best sleep in years.
19 January 2026
Quick and easy service in the store
Quick and easy service in the store. Delivery date agreed and arrived on time with regular updates.
16 January 2026
Tempur mattress
Liam made choosing the right mattress for us very easy. He was very knowledgeable, helpful and friendly. Delivery was when promised. Would definitely recommend Dreams.
10 January 2026
Excellent second to none ,would highly…
Excellent second to none ,would highly recommend
Staff very helpful ,would definitely go back
7 January 2026
Unprompted review
Mattress purchase
I had a very polite efficient salesman who guided me to my purchase via telephone. My goods were delivered promptly as promised.
3 January 2026
Delivery drivers were great offered to…
Delivery drivers were great offered to take mattress up stairs even though we hadn't paid for it well done.
2 January 2026
Lady was very pleasant and had good…
Lady was very pleasant and had good knowledge of the products in store helping me understand my back and neck pain due to the type of mattress and pillows.
26 December 2025
Unprompted review
Service was excellent
Service was excellent, delivered on time and the fitters were quick and tidy .
20 December 2025
Dreams experience
The staff at Dreams were very knowledgeable and friendly, they made you feel comfortable about asking questions about our product. Delivery was on time and drivers again were very kind and helpful. Would recommend Dreams to friends and family always.
12 December 2025
There called Dreams for a reason 👌
Fantastic would never buy a bed from anywhere else.
For the people who view these messages try the pillows tempura you don't even remember turning in yer sleep.
To the delivery guys thanks for being good lads during doing a difficult job thank you 👌
Amazing service to all of you ❤️
14 December 2025
Lovely staff in showroom helped us…
Lovely staff in showroom helped us choose a new bed without any sales pressure.
13 December 2025
Getting a good assistant to help you
The attention given by Alex in the store. He was very helpful, obliging and friendly. He is an asset to the company.
23 November 2025
Uddingston store
Went to the store in Uddingston and Liam was very helpful. 2 beds and 2 mattresses purchased. Thank you!
22 November 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.