Staff in shop were excellent and friendly but the delivery has not happened. Promised delivery on 27th text on 24 th said they would e mail info to us on the 26th but a day later they said delivery... See more
Company replied
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Staff in shop were excellent and friendly but the delivery has not happened. Promised delivery on 27th text on 24 th said they would e mail info to us on the 26th but a day later they said delivery... See more
Company replied
Shop experience efficient and friendly, quickly found and ordered what we needed Delivery came when it said they would, took away old, brought in new, in barely ten minutes, including removal of foo... See more
We were hunting for a bed but had no clue exactly what we wanted. The salesman showed us to a computerised bed that takes your measurements body type and works out the sort of bed that suits you indiv... See more
I had a wonderful experience at Dreams. The gentleman who helped me was very friendly, knowledgeable, and extremely helpful throughout the whole process. He explained everything clearly and showed me... See more
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
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Trowbridge Retail Park, BA14 0RQ, Trowbridge, United Kingdom
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Mike was very Friendly and professional in helping me choose my mattress, I am very pleased with my choice.
The chaps who delivered were helpful and I’m really pleased with the mattress
Friendly, knowledgeable staff made our experience of purchasing a new mattress really easy and enjoyable. We did not feel pressured at all as we were given the time and space to make our own choice after listening to all the information given. The delivery and collection of our old mattress was also excellent.
I was treated with respect from the moment I stepped into the shop every question I asked was answered I was well pleased with my purchase a mattress I am very pleased with it
The bed and mattress was amazing quality the two people who put it together were absolutely outstanding very very pleased outstanding service thank you all
Great bed, v happy fir our choice and the advice we were given in store to assist us in choosing
The sales person Charlie was so knowledgeable and help full it was a pleasure to buy our new mattress from the Trowbridge store
Service and help in the store was really good. Well informed staff member and we were never hurried or persauded in to a decision.
I feel I was pressurised into buying an entirely unsuitable product for my back which gradually got worse over time.
I was expecting much better for £1000 for a single mattress.

Reply from Dreams - Trowbridge
Sales assistant made me feel like a customer not a number!
I popped into the Trowbridge store just to browse used their service to pick the right mattress. Bed ordered fantastic delivery and a great nights sleep
The staff were helpful and easy to talk to. I tried a few mattresses, liked the last one, and came back two weeks later and ordered one. Very good service.
Not been sleeping well for some time so decided to bye a new mattress and try a very firm one pleased to say I’m now getting a good nights sleep…thank you Dreams for your help.
Shop experience efficient and friendly, quickly found and ordered what we needed
Delivery came when it said they would, took away old, brought in new, in barely ten minutes, including removal of footwear for our carpet's sake.
Bed exactly what we ordered and expected, blissfully comfortable.
Meg from the Trowbridge branch was absolutely AAMAZING for her quirky customer service. She helped me to find the bed of my dreams so comfortable and arranged for delivery to my canal boat on the towpath. She helped me on the bed machine as well to work out what would be best for my back. My back aches and neck aches are getting better each night. Thank you ,Eg for you excellent customer service. Terri 😘
Really informative and helpful guidance in store. Delivered on time and to the room up awkward stairs with no complaints. Mattress just right.
Amazing customer service! I went in for a bed, mattress and pillows! I was checked out by their virtual service which narrows down the options of mattresses to fit your body. I enjoyed the experience and then I had many specific wants for the bed; all which were met perfectly! I’m excited for it to arrive- will also be made-up for me by them! And I will be back :)
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