Dreams Reviews 

Very disappointing experience – avoid if you expect reliable service

We purchased a mattress from Dreams in Warrington last Saturday and paid. At the time of purchase, the salesperson told us that they were currently experiencing issues with deliveries and, because of this, they could not confirm a delivery date yet. We were told that they would contact us within a few days.

A week later, having heard nothing, we returned to the store to ask for an update. A different member of staff tried to help and noticed that the receipt showed a delivery date of Sunday. We explained that this was most likely only a placeholder date, as the salesperson had specifically told us there were delivery issues. The store manager then came over and explained to the employee that Dreams do not deliver on Sundays.

After checking the order, the manager informed us that the mattress was not currently in stock. This was very confusing, as we had already purchased and paid for it. When we questioned how something we had bought could be out of stock, we were told that it may have gone out of stock after our purchase. However, this was not what we had been told at the time of buying. The salesperson never mentioned any stock issue — only delivery problems.

The manager then showed us that they had many unfulfilled deliveries, as if this was something we should accept as our problem. When we asked when we could realistically expect our mattress, nobody could provide a clear answer. After pushing for an estimate, we were told it would be at least a month before delivery might happen.

I hate the typical way that companies try to justify their own inability by coming up with excuses and explanations that make no sense, and most importantly, they present it to the customer as if the customer has to accept the company’s own inability.

Given these circumstances, we obviously requested to cancel the order.

We now have to wait at least a week to receive our refund, and after this experience, we would not be surprised if that process is delayed as well.

A very poor customer experience, especially considering the prices Dreams charge for their mattresses. We will not be buying from Dreams again.

I was served by a lady called Racheal at the Abingdon store. She was simply superb. She was knowledgeable, patient and enthusiastic about the product.

I bought a bed back in 2018, and we was ready for a new mattress. We dealt with a lady called Emma in the Hull St Andrews Quay Store she was incredibly professional, knowledgable and listened to all our questions, she went above and beyond, going that extra mile for us to choose the right mattress for our needs. We was offered a coffee upon entry to the store, and we was given the opportunity to check our sleeping posture on a machine that works out what bed would be the most appropriate for us. The discounts offered in the store were truely remarkable , we saved over £600 and came home with extras based on Emma’s recommendations. Emma is a credit to your company. Thank you for the recommendation and the awesome service!

The Team at Leeds were very friendly and made us feel welcome and relaxed, we used Sleepmatch and chose our new bed and mattress.
We will highly recommend to friends and family, a great shopping experience!

Excellence customer service received at dreams Guildford by store manager Atika

Rima provided excellent service, made it very easy to make a decision!!

We had a brilliant experience at the Fareham Dreams store today. We took my elderly father-in-law to look at matresses. We were assisted by a lovely employee called Kat, she was very helpful, did a full analysis of his sleep position and recommended a number of very comfortable mattresses. She made sure that he found the right mattress for his body and budget. She didn't rush him, and was very patient throughout. He was really pleased with the experience and cannot wait to recieve his new mattress.

Hmmm, Saturday afternoon delivery slot 3:15-5:15pm, that’s an odd time, but we can do that after already waiting for two weeks for our mattress…
Sat waiting looking out for the delivery from 3:15 , not a problem
5:45pm think, I’ll message and phone the driver to make sure he’s not lost or running late
No answer to call.
No response to text message
OK, this is odd, I’ll contact Dreams
What a surprise, customer service closes at 4pm….
Where is my mattress?
Why are you giving out phone numbers for drivers that CBA to respond?
Why do your customer services close at such a ridiculous time?
But don’t worry I can keep sleeping on the sofa….

They have great customer service and I look forward to enjoying my sealy mattress.

Keanna deserves a pay rise

Matt helped us out and was great, top man 😀

Mike in Eastleigh branch was amazing. Very knowledgeable helpful and accommodating.

Thank you for amazing service

Great experience from Carl from Basingstoke

Chantelle was really helpful today and we came away with our dream mattress. Definitely worth doing the Sleep Match to work out the best mattress for you. Overall super happy with the experience and service!

Steph was excellent working through all options. The Bournemouth store staff are excellent the staff could not do enough.
Delivery is also excellent

Sathi was amazing and helped us immensely to get the right mattress

carol dealt with us and she was superb, also tea and coffeee was a bonus

Great bunch of staff today. Bed experts!!! First class and attentive service all around. Great price for a good quality bed. Even got some pillows thrown in- good for a pillow fight!

Lorna at the Hereford store was super helpful and made decision-making easy and practical. I hope I love my new bed and I feel confident I have made the right choices for frame and mattress.

We were attended too by AJ who was a lovely pleasant member of staff. He was very attentive to our needs and feels like we got the right bed for us.

Big thank you to Raghuraj for helping us find an amazing mattress which we are so happy with. He was great at explaining all the different options and was very patient with us when we were being indecisive. The selection of mattresses is great and lots of good discounts which Raghuraj was able to explain the benefits of.